HotelPlanner 是一家旅行技术公司，结合了专有的人工智能/机器学习功能和 24/7 全球客户服务网络，通过单一平台无缝满足所有旅行者酒店的需求。 HotelPlanner 是一家个人、团体和企业旅行预订提供商，专门提供独特的“封闭用户组”折扣率。
以上内容由商家自行提供，未经平台核实。HotelPlanner.com（www.hotelplanner.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 202 条用户评价，属于旅游度假分类，口碑良好。82% 的评价为 4 星及以上，15% 为 1 星；商家回复了 100% 的差评；评价主要围绕客户服务、价格。数据最后更新于 2026-08-12。
评论者对这家公司的体验非常好，他们经常注意到该团队提供的真正卓越的支持。顾客经常称赞工作人员在协助预订各种酒店时非常有礼貌、乐于助人且耐心。评论者非常欣赏代理商接听电话的速度以及使整个预订过程完全顺利且无压力的程度。 然而，与直接通过酒店预订相比，一些人对意外的高价格和额外费用感到不满。其他一些消费者也认为严格的取消政策和意外的账单费用给他们的整体体验带来了极大的挫败感。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。这么贵，而且是汽车旅馆标准，住起来不方便。永远不要再呆在那里。
We appreciate you bringing this to our attention and value your feedback. We will thoroughly review your case and we hope you keep us in mind for your future travel needs! Kindly, Briana S.
非常糟糕的经历。我预订时以为我是直接向酒店预订的。人工智能协助我确认了每间客房的价格，但后来我被收取了更高的费用，而且不包括早餐。绝对可怕。我永远不会再使用这项服务。酒店拒绝承担任何责任。
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
艾伯特很高兴与我交谈并帮我预订了我们的旅行。他详尽地回答了我所有的问题，并解释了我所问的一些事情。他做得很棒
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
非常详细。 在几件事上帮助了我。 非常令人愉快。
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
服务代表非常乐于助人而且非常有礼貌。
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
杰出表现：非常专业、知识渊博、乐于助人。
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
萨姆森先生知识渊博，对我很有耐心，我很感激，谢谢
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
让我的经历变得很棒的是斯坦利。这个年轻人非常彻底、友善并且非常了解我想要什么！ 我希望下次我想预订时可以和他谈谈！
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
不可能与人交谈来修改预订。 首先，你与一台机器交谈，遇到技术问题，无法向我的手机发送安全代码（反复），据说让我转接给代理，经过无休止的等待后我放弃了。 尝试了不同的号码，没有成功，线路空白。 太令人沮丧了，完全是浪费时间。 请不要浪费你的时间使用这家公司，如果你必须修改预订，它不会发生，你最终会浪费你的精力。
Greetings, I'd love to help clarify! After taking a deeper look into your reservation, I see that it was booked as a pay-at-hotel reservation, meaning that we did not charge your card since the hotel took care of charging your card. Therefore, since the charge to your card came through the hotel, any refunds will need to come directly through them as well. If you have any further questions or concerns, please feel free to contact us at [email protected]. Kindly, Briana S.
沟通不畅。 误导性信息和价格。列出了错误的联系电话，所以我什至无法打电话取消我的预订。他们甚至在我的帐户下列出了错误的手机号码，因此我什至无法收到用于取消预订的 4 位数代码。
We appreciate you bringing this to our attention and value your feedback. We have looked into this issue and see that our team is currently working on resolving this for you and has been in communication via email. We appreciate your patience and understanding. Kindly, Briana S.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
我不建议使用这家公司。我预订了一家酒店，并且非常具体地说明了我所需要的，那就是两张床。我在电话中被告知我可以在特定日期之前取消预订，但需支付罚款，并且已确认有两张床。付款并得到我的确认后，不保证有两张床，也不能取消任何退款。我感觉自己受到了欺骗和误导。避开该服务提供商。
Thank you for reaching out to us. We wanted to let you know that we are currently working on your request. If you have any immediate questions or concerns, please feel free to contact us at [email protected]! Kindly, Briana S.
Elmax 的工作效率很高，但我们在预订时被切断了。
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
她非常乐于助人并且理解我需要完成什么
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
完全绝望的公司 - 根本没有回复电子邮件询问，然后在电话中将电话从一个柱子传递到另一个柱子，在没有回答问题的情况下收取了非常高的费用。 避免，避免，避免。
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting! Kindly, Briana S.
听起来像人工智能。我想和一个真实的人交谈。但我确实得到了我需要的东西。
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
Hazel 的服务有礼貌、有兴趣、热情周到。
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs! Kindly, Briana S.
非常简单且有帮助！以优惠的价格获得了优越的地理位置！
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans! Kindly, Briana S.
Greetings, Thank you for taking the time to reach out and provide us with valuable feedback! Kindly, Melanie P.
共 202 条符合条件的评价
Allianz Partners USA
Onetravel
Super.com
Guest Reservations
Priceline
CheapOair.com
Travel Insured International
Travel Guard