Overall Best!
I liked how much information iGoldenCNC provides about its CNC routers and laser machines. The wide range of equipment made it easier for me to compare options for woodworking and cutting needs.
关于 Igoldencnc
数据更新- 网站
- www.igoldencnc.com
- 分类
- 建筑与制造
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 3 条评价
- 差评回复率
- 50%（1/2 条）
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商家自述
As the professional supplier of CNC Machines, iGOLDENCNC provide all series of CNC router: Include CNC wood router, 5 axis CNC router, 4 axis CNC router, 3 axis CNC router, 3D CNC router, Mini CNC router, Stone CNC router, Foam CNC router, CNC acrylic cutter, ATC CNC router, EPS CNC router. Furthermore, iGOLDENCNC also provide Furniture making machine, Fiber laser cutting machine, and CNC plasma cutter. All the machines widely used in cutting and engraving processing for wood, metal, foam, stone, plastic, acrylic, leather, fabric, glass and other material.Please contact us directly if you need any suggestions or solutions, you'll get the feedback within 1 hours while working time.
以上内容由商家自行提供，未经平台核实。Igoldencnc靠谱吗？
Igoldencnc（www.igoldencnc.com）在 OK.one 的综合评分为 3.4 分（满分 5 分），基于本站收录的 5 条用户评价，属于建筑与制造分类，口碑一般。评价两极分化：60% 给出 4 星及以上，同时 40% 打了 1 星；商家回复了 50% 的差评；近 12 个月新增 3 条。数据最后更新于 2026-10-25。
用户怎么说
I found the machine options easy to…
I found the machine options easy to compare, and the product information helped me understand which CNC equipment suited my work.
Unresolved manufacturing error, no refund, no return of machine, lost money & time
I purchased a 3-phase industrial laser machine from iGolden CNC. However, the machine that arrived was not what was ordered. Instead of a 3-phase machine, I received a 220V single-phase machine, which is not allowed in the EU for systems above 3.6 kW. The internal wiring and labeling were also wrong (labeled L1/L2/L3), which caused the machine to burn and fail when installed according to the labeling. This was not a usage error, but a manufacturing and specification error. I contacted the manufacturer and was asked to return the machine to China for repair. I paid shipping and customs on my own because I had no other choice. After months of waiting, the machine was supposedly repaired, but the machine has been kept in China for many months without being returned. Meanwhile, the manufacturer refused to provide a legally compliant 3-phase EU configuration and refused a refund, even though the product delivered did not match the ordered specification. Communication became more difficult, conditions kept changing, and finally the company stopped responding for weeks. As of today, I have: No machine No refund No usable technical solution Lost shipping + customs costs Lost time and production capability This has been the worst purchasing experience I’ve had with an industrial supplier in 20+ years. European buyers who need 3-phase or EU-compliant industrial machines should be extremely cautious. UPDATE 6.1.2026 RESPONSE TO COMMENT DATED FEBRUARY 6, 2025 Thank you for your reply. However, your public statement does not match the reality of our communication. You write that you take responsibility and arranged a replacement. In private messages, you repeatedly stated that voltage issues are not your responsibility and asked me to pay for upgrades, engineers, or shipping. Key facts remain: * I ordered a 3-phase machine * A single-phase 220V machine was delivered *Incorrect labeling caused the machine to fail * I paid shipping and customs to return it for repair * The machine has been in China for months * Refund was refused * Return shipping costs are still disputed * No confirmed shipment date has been given If your company truly wants to resolve this, the solution is simple: 👉 Return the machine via DACHSER at your cost and provide proof the machine operates correctly in european standard, or refund full payment and keep the machine. I am still open to a fair solution and hope your public message reflects real action going forward. Update 23.2.2026 The situation is still unresolved. I have now been informed by the freight forwarder (DACHSER) that the customs re-export document expired on 31.12.2025 because the machine has still not been returned. This may now cause additional customs or storage costs. As of today: The machine is still in China. No confirmed shipment date. No refund. No solution. Potential additional costs due to expired customs documentation. I am still willing to resolve this professionally, but time continues to pass without concrete action. UPDATE 7.4.2026 The situation is still unresolved. Despite clear written confirmation of a 3-phase machine (AC 230V / 50Hz / three-phase), the supplier continues to claim that the issue is my responsibility and is now requesting additional payments for repair, customs, and shipping. At the same time: No shipment has been arranged No confirmed shipping date No tracking or transport details The machine remains in China The supplier states that the machine “can work,” but still does not confirm a true 3-phase EU-compliant configuration. The discussion has shifted away from a technical solution to payment demands and general arguments about standards. I am still willing to resolve this professionally, but currently there is no concrete progress toward returning the machine.
Igoldencnc 回复2026-02-06
Thank you for taking the time to share your feedback, and we are very sorry that this shopping experience did not meet your expectations. We always put customer satisfaction first, so we apologize for any inconvenience caused by the voltage configuration issue. After verification, it was found that the equipment configuration did not meet your needs due to deviations in the understanding of voltage specifications during communication between the two parties. We deeply regret this and have taken the following actions: Arrangements have been made for you to return the voltage for replacement with a new one; The customer support team will follow up on this matter throughout the process to ensure that your problem is solved perfectly We have comprehensively upgraded our quality inspection process and added dual voltage verification for international orders to prevent such problems from happening again. If you have any questions during subsequent use, please feel free to contact our technical team directly via [email/telephone], and we will provide you with priority support. We apologize again for this mistake, and sincerely thank you for your understanding and tolerance. We value the trust of every customer and look forward to having the opportunity to provide you with better products and services in the future.
Horrible quality 3000w lazer cleaner
I bought a a 3000w lazer cleaner . When it arrived it didn't work , had missing parts , the assembly was dreadfully done , cooling hoses pinched , clips not tighten , connectors not engaged or not secured , missing nozzles, there was no instructions for use etc.. the after sale was very poor , I had to keep contacting every day for over a month to have them look into the problem remotely. The tech had no idea what he was doing but thanks that I had a computer guy to help him . At the end I asked an extra 1$lens and they tell me I have to pay for it after all that happened and how they miserably failed . I would not recommend this company to anyone.
woodworking engraving machine China
woodworking engraving machine small woodworking engraving machine
Igoldencnc 回复2025-03-05
Thank you!
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