Indiegogo

Dear Wendy, Thank you for bringing your concerns to our attention. Based on the details you’ve provided in this post, we were able to locate your support conversation and have sent an email to your Indiegogo account email address. Please check there for specific information regarding the issue you've experienced. We appreciate your patience as we work to resolve your concerns.

Dear Manjunath, We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating. Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you. We appreciate your understanding in this matter.

Dear Tomas, We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating. Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you. We appreciate your understanding in this matter.

Dear Kristina, We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or campaign draft based on your Trustpilot review. If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further. We appreciate your feedback and thank you for being part of our community.

Dear Adam, We understand your frustrations regarding the contribution errors that your backers were receiving and want to assure you that we take these matters seriously. Our team works diligently to uphold our policies to create a safe environment for all users. If your backers are having issues contributing, then we recommend that they reach out to both their credit card companies to approve the charges as well as convey their specific concerns to us by reaching out to us directly at indiegogo.com/support. I'm sure you can understand that we cannot share the reasons for payment failures with campaign owners directly, as we take personal privacy seriously. But we're happy to help backers directly with any payment issues they are experiencing. Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your vigilance in bringing these issues to our attention.

Dear Customer, We understand that a delay in receiving your perk can be quite disappointing, and we appreciate you bringing this to our attention. It’s important to note that the responsibility for delivering perks lies with the campaigner. To resolve this issue, we recommend reaching out to them directly. If you’re unsure how to contact the campaigner or need any assistance, please let us know. You can reach us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. Our User Operations Team is ready to support you. Thank you for your understanding, and we hope you receive your perk soon.

Dear Anne-Laure, We sincerely appreciate your feedback and are happy to hear about your positive experience with crowdfunding on the Indiegogo platform. Thank you for taking the time to share your insights here. Your engagement is essential, and we’re grateful to have you in the Indiegogo community.

Dear Kurt, We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community. We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners. Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission. If you have specific concerns about a campaign, please contact us directly at indiegogo.com/support. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.

Dear Customer, Thank you for sharing your concerns. We understand how essential effective communication is for our backers, and we genuinely want to help. However, I was unable to gather enough details from your post to fully address your issue. Please reach out to our support team at indiegogo.com/support using the email address linked to your Indiegogo account. They are here to assist you and provide the support you need. Thank you for bringing this to our attention.

Dear Elias, We take your concerns about scams seriously and want to emphasize that our priority is protecting backers, not enabling dishonest behavior. Scammers harm not just backers but also damage our reputation, and we are dedicated to identifying and removing them to maintain a safe platform. We also recognize that some situations, where entrepreneurs encounter challenges or fail to communicate effectively, can be perceived as scams. To address this, we require campaigners to provide monthly updates, ensuring that backers stay informed. Understanding that crowdfunding carries inherent risks, we offer tools like product stages and Trust Proven badges to help backers make informed decisions. Our mission is to foster innovation within a supportive community, and your trust is vital to that effort. If you have specific concerns about a campaign, please reach out to us at indiegogo.com/support. Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your vigilance in these matters.

Dear Paula, Thank you for sharing your thoughts on Indiegogo's tipping feature. When you add a tip to your transaction, you’re supporting Indiegogo directly and helping us further our mission of empowering innovators through community-driven funding. We’re proud to provide a low-cost platform that allows creators to access the resources they need to bring their ideas to life. Our platform fee remains at 5%, a rate that has not changed in over 15 years. Tips help us maintain our platform, offer exceptional customer service, and invest in technology that enhances the experience for both Innovators and Backers. Tipping is completely optional—you can set the tip amount to £0 if you prefer. Additionally, you can request a refund for your tip at any time, and it will not affect your contribution to the campaign. For assistance, please reach out to our support team at indiegogo.com/contact. We appreciate your feedback and thank you for being a valued part of the Indiegogo community!

Dear Peter, Thank you for reaching out and sharing your concerns. We understand how important it is for backers to feel confident in their contributions. Unfortunately, we weren’t able to identify which campaign you are referring to. To help us investigate further, could you please contact us directly at www.indiegogo.com/contact using the email address associated with your Indiegogo account? Our User Operations Team is ready to assist and review your situation.

Dear Clive, We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or contributions based on your Trustpilot review. If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further. We appreciate your feedback and thank you for being part of our community.

Dear Customer, Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review. Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help. Thank you for being a part of our community and for your valuable feedback.

Dear P., Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review. Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help. Thank you for being a part of our community and for your valuable feedback.

Dear Łukasz, We understand that a delay in receiving your perk can be quite disappointing, and we appreciate you bringing this to our attention. It’s important to note that the responsibility for delivering perks lies with the campaigner. To resolve this issue, we recommend reaching out to them directly. If you’re unsure how to contact the campaigner or need any assistance, please let us know. You can reach us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. Our User Operations Team is ready to support you. Thank you for your understanding, and we hope you receive your perk soon.

Dear Horst, Thank you for reaching out to us here at Indiegogo, and we’re sorry for our delayed reply to your email. For privacy reasons, we will reach out to you off of Trustpilot regarding your issue. We have sent an email to your Indiegogo account email address; please refer to reference #1841378 for more details. Thank you for your patience and understanding.

Dear Zhivko, We understand your concerns regarding this campaign, and we want to assure you that we are actively reviewing it to determine if it is in violation of our terms of use, and if so to take the necessary actions. Our team is committed to maintaining a safe and trustworthy platform for our backers and campaigners. We appreciate your vigilance in bringing this to our attention. If you have any further information or specific concerns to share, please feel free to reach out to us at indiegogo.com/support.

Dear Erika, We’re sorry to hear that you're unhappy with your perk. We understand that this is frustrating. Since the campaigner is responsible for their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you. We appreciate your understanding in this matter.

Dear Guy, We take your concerns about scams seriously and want to emphasize that our priority is protecting backers, not enabling dishonest behavior. Scammers harm not just backers but also damage our reputation, and we are dedicated to identifying and removing them to maintain a safe platform. We also recognize that some situations, where entrepreneurs encounter challenges or fail to communicate effectively, can be perceived as scams. To address this, we require campaigners to provide monthly updates, ensuring that backers stay informed. Understanding that crowdfunding carries inherent risks, we offer tools like product stages and Trust Proven badges to help backers make informed decisions. Our mission is to foster innovation within a supportive community, and your trust is vital to that effort. If you have specific concerns about a campaign, please reach out to us at indiegogo.com/support. Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your vigilance in these matters.