The mattress is absolutely awful as we’re experiencing so many problems physically and having a lack of sleep. Inofia say that they will do a 100 day trial in which you can return. But this is so not true they reasoned to some e-mails with providing 10% refund then 30% then 50% then 60%. So where is the full return?? Their customer service team can only be reached by e-mail but they are useless and do not care about their customers as they try negotiate offers that suit them rather than the customer and now completely stopped replying. Not happy with this at all. I have e-mail evidence. DO NOT BUY!
I bought an Inofia mattress 5 years ago. Had Amazing experience. It was cheap but very good quality. Bought again last month but this time I found mattress to be firmer than what I like . I like soft mattress. So contacted the customer service team who made return process very easy with Full refund. So I can vouch for their free trial nights. I wish I had liked the mattress otherwise the second mattress was also very well made for its price.
AVOID **** AVOID **** AVOID
Less than 3 years old and mattress is already useless! Contacted Inofia, got initial email returned then they don't reply. Contact number doesn't work.
Save yourself time and money by avoiding this company and spend a few quid on another brand as it will save you in the long run.
Only gave 1 star as won't allow me to leave no stars.
I ordered a foldable mattress I needed for a travel.
I believe INOFIA shipped the product, but then FedEX provided a "proof of delivery" although the product wasn't received by the professional warehouse company that receives parcels on my behalf. They are trust-worthy and I've worked with them many times before. If they haven't received the order, they really haven't received it. It's even easier to deliver a parcel to them than an individual that lives at a private address and is out all day at work...
After explaining the situation, INOFIA just sent me the so called proof of delivery twice, and that's it. Everyone got paid, but me, I'm left without the money, and without the product I've ordered.
Avoid!!! I ordered a mattress topper, very prompt delivery, but when I opened the box it was a full mattress and not a topper. I contacted them immediately to try and rectify the problem but the only way is via email and they have only replied to say “warehouse may have made an error “. I now have a king size mattress with nowhere to store it and do not have the topper I ordered and paid for. Total scam. Avoid at all costs
10 year warranty is a lie & Customer Service read your emails but ignore you
Do not purchase from this company as a telling sign of a reputable company is one that you can get in contact with for queries or just in case you have an issue.
I contacted them on 30 September 2025 and they were too eager to respond as they thought I was a new gullible customer. I was testing if the email address was working. As soon as I responded to their message to enquire about their 10 year warranty they went ghost.
Your best bet is to likely spam their inbox to prompt a response unfortunately.
Very disappointing considering the mattress wasn’t bad initially.
Save your money and go to a trustworthy company who actually respond, it’s not worth the stress.
I've had this mattress for just over two years, and a spring is now protruding through it. I've attempted to contact Inofia multiple times with no success. Their only support options are an email address and a direct message form on their website—neither of which receive any response.
This feels like a scam. Avoid this company.
Recently purchased a 12-inch hybrid. This is my 3rd purchase for various beds in our house. I cant fault them.
My wife and I sleep very well, great product, great value
Inofia mattress failed after 6 years, 10 year warranty is meaningless, inofia did not honour the warranty and in the end i had to buy an alternative from a more reputable company. Meanwhile I personally would worry about the 5 star reviews here apparently written by persons who have only ever written just one review, they are simply too good!
I have bought two trifold memory mattresses from Inofia. One a couple years ago, and one this Spring. Both are really great. I sleep on one of them every day, it's very comfy, and I fold it into a mini sofa in daytime. Two of my friends liked our mattress so much they bought them, too, and are very happy with them.
Doesn't respond to E-mails or have a working contact number. At first we were happy with the product. They are supposed to have a 10 year warranty so it's a no brainer but you have no way to claim. We have 2 and wouldn't buy another, 3 years in and the mattresses have both gone faulty in random sections.
Reported to watchdog and trading standards
This was a complete scam. I ordered a mattress, it came and it's extremely uncomfortable, not fit for purpose in any way,
I've tried to contact on multiple occasions, including by phone, check the number on the website and you will see that it does not accept phone calls.
The returns and refund policy, as well as the warranty policy, appear to be a scam. No responses to my various emails asking for a return, no way of contacting other than by email which will be ignored once the order is processed.
Avoid this company at all costs, do some research and you will see this is a common issue with inofia.
This is a game changer! It’s the perfect blend of support and comfort, springs for stability and foam for cushioning.
Motion isolation is great, so no more being woken up by a snoring partner and great pressure relief for a good nights sleep. Temperature regulation is also awesome—no overheating just cool comfort.
It came packaged well and expanded quickly with no smell. All in all a great choice for a supportive plush mattress. Grab one!
I recently purchased this mattress, and I couldn't be happier with my decision! From the very first night, I noticed a significant improvement in my sleep quality. The mattress strikes the perfect balance between firmness and softness, providing excellent support for my back and ensuring I wake up without any aches or stiffness. The materials feel high-quality, and it seems built to last. I also appreciate how well it regulates temperature, keeping me cool throughout the night. Delivery was prompt, and the setup was incredibly easy. Overall, this mattress has exceeded my expectations and is worth every penny. Highly recommended!
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