Most reviewers were let down by their experience overall. Many people frequently shared that the items they received looked completely different from the advertised pictures, featuring cheap materials and very poor craftsmanship. Customers also received incorrect merchandise, including completely wrong sizes that failed to match standard sizing charts or entirely different products altogether.
Some reviewers were not happy with the overly complicated return process, noting they were expected to cover expensive international shipping fees themselves. Consumers additionally mentioned that obtaining monetary refunds was extremely difficult, as their customer support requests were frequently ignored or met with unhelpful token financial offers.
terrible. Returned the dresses because of the very poor quality , paid for the return costs( 50 dollars) and never received my money back, after more than 15 mails.
Worst company ever
Ivadress 回复2024-11-29
We apologize for the inconvenience. We will refund you after receiving your return package. We will help you verify it again.
If there was a NO star rating that’s what IVAdress would get. Appalling quality, incorrect sizing and colour. Dresses don’t look anything like what I bought. So hard to get a refund it’s near impossible. Would never order from this company again.
Ivadress 回复2024-11-29
We are sorry for the bad experience. We have contacted you by email to follow up on your issue.
This is a scam website using pictures of clothing from designer websites and making out that they sell the stuff themselves. I saw an £800 Teuta Matoshi dress on there for around £60, used the same pictures and everything. Avoid avoid avoid.
Ivadress 回复2024-11-29
Sorry for the inconvenience caused. Upon verification, we noticed that your order has been fully refunded. If you have any other questions, please contact us as soon as possible.
Absolute NONSENSE. Horrific fabric and fit . Inability to refund . Refunds are at your own cost , require tracking cost, and the threat of customs charges. Terrible fabric . Cheap , gross . SCAM! Run
Ivadress 回复2024-11-29
We apologize for the inconvenience. We have contacted you by email and hope to help you solve the problem. We look forward to your feedback.
Please avoid this company at all costs. I ordered 4 dresses that were supposed to be shipped out to the UK. I paid an additional $20 to get a quick delivery. After waiting 8 days I received no shipment information and contacted the company, who told me to wait patiently. 2 more days went by and I still had not heard anything about my order. As you can imagine, I paid extra for delivery because I had an important event. In the end I asked the company to cancel my order. Not only did they not deliver my items, but they did not even ship it. Once I put this request in an email the company completely ignored these emails. They did not respond to my request and were reluctant to give me the money back. I have called the bank and they have opened up a case against them to dispute the transaction. This company is a scam. The other comments must be fake. At a glance the website looks professional, but they ignore customers, take your money and don't deliver the goods.
PLEASE AVOID AT ALL COST!
I do not usually write when I have had a bad experience, however it was important for me to make sure that this never happens to anyone again.
Ivadress 回复2024-11-29
We are sorry for the unpleasant shopping experience you have had. After verification, we noticed that you have already received a full refund.
Thank you, Modlily! I appreciate that you're giving me a 2nd chance to return an item for exchange. I know your return policy doesn't usually allow this, so I'm grateful for thus opportunity.
Ivadress 回复2024-11-29
This is what we should do, and we will try to do better.
I love the quality of the clothing as it washes and wears very well
I love the quality of the clothing as well as the prices. I was a little disappointed to learn that my last order didn't meet the requirements of buy 3 and get 1 free because I unknowingly picked an item that wasn't listed in the buy 3 get 1 free.
Ivadress 回复2024-11-29
Sorry for the inconvenience. There is a promotion on the website now. If you find suitable products, you can place an order as soon as possible.
Ordering was easy, size charts are perfectly accurate, quality of product was excellent, shipping was fast, payment was easy. Love shopping here!!
Ivadress 回复2024-11-29
Hi,we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
Love so much about the items offered on this site. So far out of about 20 orders I've only had to send back a handful of items due to the fit. Great site for great pieces to add to any Spring Summer, Fall or Winter collection.
Ivadress 回复2024-11-29
Hi,. Thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
Not only did she give me her name, but communicated very well. knowledgeable, precise and great information
Ivadress 回复2024-11-29
Hi,. Thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!
They answered back really fast. I still need my stuff asap. It should not have to be redone just sent on from NC.
Ivadress 回复2024-11-29
Hi,we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!
I have always found customer service with Ivadress is excellent. I have made multiple purchases from them and the quality of the bathing suits in particular have been great. I would not hesitate to purchase from them.
Ivadress 回复2024-11-29
Thank you for your praise of our website and look forward to our next meeting. Have a nice day!
Was looking for something easy to wear but not my usual blue.
Saw a gorgeous yellow dress but flicking through found the pink one.
I don't usually wear pink but this caught my eye
Fits and hangs well, the lace adds a touch or class and I'm able to wear black underwear
Ivadress is the best site of its sort, has a very wide range of clothes and caters to real sized people.
Ivadress 回复2024-11-29
Hi,. Thank you for your strong support to our website. With your encouragement, we will make more products. Welcome to our website next time. Have a nice day!