JMBricklayer is a brand that specializes in selling Lego-compatible building block sets for ages 14 and up. Whether you are a novice, an enthusiast, a seasoned player, a reviewer, or a MOC designer, our doors are open for you!What We Offer:1. A minimum discount of 15%: "JMBVIP15%" (applicable to all non-discounted items within our online store), and you can also request discounts for our Amazon stores in the US, DE, UK, and CA by messaging us.2. Monthly discounts of up to 35%: outstanding deals throughout the month to help you save big and shop happily.3. Maximum discount of 60%: a reward for our top 2 & 3 position monthly group contributors. 4. Free prizes: awarded to our top 1 group contributor and monthly giveaway winners.5. Free newly-released products: sign up to become a JMB member to enjoy the benefits. (https://bit.ly/42BunR1) Let's delve into the world of building blocks 🧱🧱 and beyond
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the building kits are fun to assemble, feature fantastic designs, and arrive with very fast shipping. Consumers also appreciate the creative details, interesting challenges, and the helpful inclusion of lighting elements that truly enhance the overall building experience.
However, some customers also noted occasional issues with missing parts, tedious builds, or certain components not staying securely in place during assembly. A few people additionally experienced frustrating delays with delivery services or minor difficulties when managing and placing their online orders.
We sincerely apologize for any inconvenience caused. However, your parcel was recorded as signed for on December 4th. If you have not received it, please contact Royal Mail for the package checking. If still no updates, just get back to us, we ensure you that you will receive a good solution.
As this product was currently out of stock in our Amazon store, it had to be shipped from China, which ought to take 8-15 days. Additionally, with the current peak season for sales, there is a high shipping demand, but we are doing our best to dispatch your order on Nov. 25th.
We are actively expanding our product range on our UK Amazon store, and in the future, we aim to utilize Amazon's assistance for quicker delivery, taking only 2-4 days. We appreciate your understanding and support.
I created an account and apparently I forgot some part of the information I gave you. I know my password cause I wrote it down but you still won't let me in!
John Corry
JMBricklayer 回复2023-11-22
We're sorry to hear that you're experiencing login issues. We‘ll assist you in resolving this matter. Typically, logging into our website only requires your email address and password, without any additional information. Even if your password is correct, the issue might arise if your browser has inadvertently saved an incorrect password.
We recommend clicking on "lost your password" on the login interface to reset your password. It only takes a few minutes, and you should be able to log in successfully afterward. If the problem persists, please don't hesitate to contact us at [email protected] for further assistance.
So many missing pieces and need to wait for a long time to receive the replacement!
Just recd the pieces on 21/11 They sent me a free gift as compensation also give me a 25% discount coupon. Very good after sales customer service !
JMBricklayer 回复2023-11-20
We got your two replacement requests on the 15th, both during and after office hours. As a result, we processed them on both the 15th afternoon and the following day, the 16th. However, the needed parts were available after office hours on the 17th. Unfortunately, we're not around on weekends, which we know made the wait for your replacement a bit tough.
To speed things up, we've got SF Express on the case, expected within one day. Within one hour, our support team will contact you with sending photos of the parts and the tracking number. We're truly sorry for any hassle this has caused and will offer you a free gift!
The internal sub build looks great just needs to be better designed.
The internal sub build looks great, and the sub skin makes the sub look great the instructions to build were really good except for trying to differentiate between dark Grey and Black. the reason I did not give it a 5 are some of the parts inside had a single connection point and kept falling off as I build if they connected to the bottom and the top they would have stayed in place and also putting the outer shell on is extremely difficult, I think the designers' besides making the model look good should also give more care to making the parts stable. the price was good and was worth trying your company and if they fix the sturdiness of the build I would consider buying them over LEGO but that being said I will buy more that the designs ae not offered by LEGO.
JMBricklayer 回复2023-10-10
Thank you for the feedback on our submarine model. We're working to improve instructions for distinguishing between dark Grey and Black. Also, we'll contact our manufacturers to enhance part stability and ease of assembly for a better building experience to our customers. Your input helps us deliver designs that meet your expectations. We look forward to your continued support and hope you'll try more of our unique designs in the future.
One of the worst building blocks sets I have ever used. The pieces barely lock together… I would get half a step put together and it would just collapse. The instructions are very hard to follow. They were pieces that didn’t even work with the instructions, then I noticed other parts that weren’t needed that worked for what I needed. I have been building lego and other brands for a long time. This has got to be the worst waste of time I’ve come across. Stay away, especially from the mechanical spaceman.
JMBricklayer 回复2023-09-25
We sincerely apologize for the inconvenience caused by our products. Rest assured, we'll provide our usual satisfactory solution to our customers. However, we couldn't find any information or order details for you in the JMBricklayer website store backend. We kindly ask you to contact us via email at [email protected]. Your concerns will be promptly addressed, and we'll provide a solution that satisfies you.
The overall experience wasn't bad but it wasn't great either. First step was to place an order, which went smoothly. They give you a tracking number and then you can just await your order. The number worked but they didn't tell me that they divided my order into two packages. However, once I texted them, they were very kind to explain it to me and the other sets I had ordered had already been on the way.
The sets themselves are good. Or at least some of them. The small ones are great, we had a lot of fun building them. BUT building a house build (an ecological park) was real PAIN. The worst part was that it didn't fit well, it was sloppy and it only LOOKED good. The reason for it being sloppy is that there were no large pieces so the whole construction was wobbly and kept moving.
However, building the cakes, flowers and succulents was an amazing treat and I will be buying those again!
JMBricklayer 回复2023-07-12
Thank you for your honest feedback. The reason for sending the items in two separate packages was because the cake set was unavailable at the time, so it was shipped together with another two non-electric items a few days later after the first package. We apologize for not notifying you promptly, and we will make improvements in this matter in the future.
As for the issue with the ecological building set, we have provided feedback to our partners, and they will make the necessary adjustments. If more people raise the same issue in the future, we will consider discontinuing the sale of this product.
Hi, Item purchased directly from JMBricklayer arrived in a timely fashion, however the package was missing quite a few pieces and even as JMBricklayer was duly informed, the process for replacement and even arrangement for shipping is unbearably slow (weeks) with no updates.
JMBricklayer 回复2023-07-07
We completely understand how disappointed you are right now, and we are feeling regretful for not taking full responsibility and giving the necessary attention to your replacement issue.
Our support team's manager will personally contact you to provide an update on the progress of your replacement and offer compensation options.
In the future, we'll make sure to smooth out our replacement process and step up our customer service game to avoid running into the same issues again.
Great products overall (I've built quite a few of ther sets). Nevertheless, in most of their sets, there are always missing parts (or misplaced in bags). No bid deal if you have somer "spares" from other sets. Sill, it can be frustating at times.
This being sais, I really appreciate the fact that you can get access to their electronic files (especially for the big ones). It makes all the tricky multipin fits much easier..
JMBricklayer 回复2023-05-22
Thank you for your feedback! We apologize for any inconvenience caused by missing or misplaced parts. Rest assured, we offer free replacements for any issues with parts. For specific concerns or questions, please contact our dedicated customer support team at [email protected]. We strive to provide the best experience and will assist you promptly.
At JMBricklayer, apart from self-designed sets, we carefully select excellent products from the Chinese market and partner directly with manufacturers. We handle everything from marketing to shipping and customer support. This unique business partnership allows us to offer high-quality products and exceptional service. We value your feedback to help us determine which sets to continue and which to discontinue. Your input is greatly appreciated.
I love the model. Already have missing part. It could be my fault. My problem is tried contacting support via email and have no response. It’s been 4 days now.
JMBricklayer 回复2023-04-24
Thank you for your comment and we apologize for the inconvenience caused.
We are sorry to hear that you encountered a missing part issue and have been unable to reach our support team. We have checked both our emails [email protected] and [email protected], but could not find any messages containing "todd".
To assist you further, could you kindly provide us with your order number or email address? Once we have confirmed your order details, we will promptly provide you with a solution to the missing part issue.
Thank you for your patience and we look forward to hearing back from you.
Missing parts to finish the dinosaur. Really disappointed my grandson. I took it from him and took everything apart and started from scratch and is missing a lot of pieces to finish the head and jaw.
JMBricklayer 回复2023-04-14
We apologize for any inconvenience this may have caused. Please rest assured that we will provide a satisfactory solution to this issue.
1. Once confirmed, the missing pieces will be sent to you promptly and free of charge.
2. If you encounter any problems during the building process, please do not hesitate to contact us for assistance.
3. We also kindly remind you that we do not recommend children under the age of 12 to assemble the set independently, because the dinosaur set is too complicated. However, we are impressed with your grandson's ability and would like to offer him a small gift along with the missing parts.
Once again, we apologize for the inconvenience and appreciate your patience and understanding in this matter.
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