Dear Lyle,
First and foremost, huge congratulations on your engagement!
We are absolutely thrilled to hear that your fiancée fell in love with her Keyzar ring and that it was the perfect match for your special moment.
We also want to sincerely apologize for the intense stress you experienced leading up to your proposal. Our goal is always to make this process as seamless as possible, and we are so sorry that you felt a sense of panic during such an important milestone.
To help provide some context for other couples planning their big day, we wanted to gently clarify the timeline of events. When you reached out on May 27th about adding the Euro shank, we were eager to help. However, the ring was sent to us on June 3rd and arrived at our facility on June 8th. Because our standard production time for custom adjustments is 3 to 4 weeks, this initial week-long gap naturally pushed our standard completion window into July.
Additionally, our records show our team first became aware of your June 27th proposal date on June 21st. The moment we realized how tight the timeline was, our team went to work behind the scenes to champion your request. While you were speaking with support about cancellation and refund options, our production team was actually hard at work pulling off a minor miracle—rushing the craftsmanship so we could ship your new ring out on June 23rd, just ahead of your deadline.
We completely understand how agonizing that waiting period was, and we are so sorry for the communication gaps that caused you worry. We always want to do right by our clients, and we are incredibly glad that our rush efforts paid off and the ring arrived in time for your beautiful proposal.
Thank you for choosing Keyzar and for your honesty. We wish you and your fiancée a lifetime of happiness, and we would be honored to assist you with anything you need in the future!
Warmly,
Emma, Support Team Manager
Katie, Thank you for the wonderful feedback!
Don’t worry at all, the resizing process is just as simple and smooth. We’re here for you every step of the way! 💗💕
Hello Amy!
I am so sorry to hear that your experience with us so far has left much to be desired, and would like to correct it if I can.
That said, I had been unable to locate your order by your name, and am therefore unable to look further into the specific circumstances of your case.
I can share, in a general manner, that we do not offer the service of soldering rings together, and not because we are incapable of doing that - but because we believe this to be a highly ill-advised practice. Permanently attaching 2 rings together could make future repairs and resizes challenging or even impossible.
Regarding your concerns with oxidization, proposing a resolution would require knowing a bit more about the current ring in your possession (specifically, the metal type and purity). Without access to your order details, general information is all I can offer.
In order to proceed with looking into this more thoroughly, and under the direct supervision of our Support and Workshop managers, I'd ask you to reach out to our Support team \ fill out a service request form - and ask to be directed to Emma (myself) for continued assistance.
Please rest assured that you would find us eager to help, and to aim towards a long term solution to your concerns.
Regards,
Emma, Support Team Manager
Thank you, Michael! Making dreams come true is kind of our thing 😉 and our team pours their whole heart and soul into every single ring. Sending love all the way back to Florida!
Keyzar Team💍
Thank you so much!💗
It’s always great to deliver early. We make every effort to craft each piece as quickly as possible, without ever compromising on quality...
Keyzar Team💍
Sophia, We’re so excited for you! We’re 100% sure she’s saying YES....she is going to obsess over that stunning ring you chose for her. Good luck in August!🤞
