从 Lamps Plus 购买了一个吊扇，开箱后无法正常工作。我联系了客户支持，被告知“技术支持”会在 24-48 小时内给我回电，而不是简单地允许我退回或更换有缺陷的产品。
我不明白为什么客户必须等待数天才能收到无法使用的全新风扇的回电。如果产品到达时存在缺陷，退货流程应该简单且立即。
非常令人失望的客户服务体验，特别是考虑到他们产品的价格点。沟通很差，客户感觉这个过程不必要地困难。
Lamps Plus® 回复2026-05-22
Thank you for your feedback we’re genuinely sorry for your experience, and we understand your frustration. Our intention in involving technical support is to quickly diagnose and resolve issues when possible, but we recognize that in cases like yours, this step can feel like an unnecessary delay. Your feedback about the wait time and communication is very important, and we’ll be sharing it with our team as we work to improve both our response times and overall customer experience. If further assistance is needed, please go ahead and emails us your order details to [email protected].
C
Consumer Name · 写过 1 条评价 · 已认证 · 体验于 2026-05-17 ·
★★★★★
网站很容易浏览
网站很容易浏览，选择很好，价格合理
A
Anonymous, New York City · 写过 3 条评价 · 已认证 · 体验于 2026-05-16 ·
Sharon, thank you for your feedback. We sincerely apologize for the frustration caused by the promotion details and understand how disappointing it was to find the discount did not apply after spending so much time selecting your lighting. We appreciate your comments regarding the wording and brand eligibility, as clearer promotion details are important. Your feedback will be shared with our team for review, and we truly appreciate your order and patience throughout the process. If you would like to reach out to our team at [email protected] to provide your coupon code and we’re happy to take a closer look.
M
Miss B · 写过 1 条评价 · 已认证 · 体验于 2026-05-11 ·
★★★★★
选择
选择、评论/评论/颜色
C
Consumer Name · 写过 1 条评价 · 已认证 · 体验于 2026-05-09 ·
★★★★★
便于使用
便于使用。无压力
c
customer · 写过 6 条评价 · 已认证 · 体验于 2026-05-08 ·
★★★★★
准确找到……总是很容易的。
在 Lamps Plus 上找到我想要的款式和饰面总是很容易！您拥有在其他地方找不到的卓越品质，这就是为什么我们只与您一起购物！
