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Dear Mr. Strickler, Thank you very much for your message. We are sorry to hear that this happened. Our customer service has already been in touch with you to resolve this matter together.

Dear Mrs. Edwards, Thank you very much for your message. We are pleased to hear that everything went well and to your satisfaction. Thank you for placing your trust in us.

We’re glad the ordering process went smoothly and that we were able to deliver the copper urn on time. We wish you a peaceful place for remembrance.

I'm glad that this mini urn with hand-painted engraving meets your wishes and that you have found a special place to remember your loved one. We are grateful to have been able to contribute to that.

Thank you for your feedback. We understand you find the price high. We'd like to explain this. The high price is due to the new import fees to the USA. These are included in the price on our website so you won't encounter any surprises after placing your order.

Dear Mr. Cloudt, Thank you very much for your kind words. We are pleased to hear that everything turned out well and that you are satisfied. Many thanks for the trust you have placed in us.

Dear Mrs. Cohen, Thank you very much for your message. We are very glad to hear that everything went to your satisfaction. Thank you for your trust in us.

That is understandable. We have placed three stones in the image to show that the colours and textures can vary. We might be able to make an adjustment here. Thank you for your feedback.

Dear Lucy, How lovely to hear that everything went well and met your expectations. Thank you for placing your trust in us, and may this urn bring you many beautiful memories of your son.

Dear Mrs. Graf, Thank you very much for your kind words. We are truly pleased to hear that everything went well and that this beautiful piece of art brings you cherished memories of your husband. Thank you for placing your trust in us.

Glad to hear that the order and delivery went as expected. We strive to respond promptly to the evolving import duties and documentation requirements, and aim to provide all necessary information where needed. Thank you for your trust.

Dear Mrs. Mason, Thank you very much for your message. We’re truly pleased to hear that everything went well and that the urns are to your satisfaction. Thank you for placing your trust in us during such a difficult purchase.

Dear Chad Thank you very much for your message. How nice to hear that everything went well and the bracelet is to your liking. We will certainly pick up your tip internally and discuss it

Dear Mrs. Bell Thank you very much for your message. How nice to hear that the urn meets expectations and everything went well. Thank you for your trust in us

Dear Christine, Thank you very much for your kind words. It is nice to hear that the memorial stone and the urn are completely to your liking and arrived without damage. Thank you for your trust in us during this difficult period.

Dear Gwenn Thank you very much for your beautiful words. It is great that you managed to make the urn and gave us the opportunity to solve it sooner. We expect to be able to send the correct small urn early next week

Dear Ms. Hyatt Thank you very much for your message. It is good to hear that you are very satisfied despite this defect. We sent you an email last Monday to solve this from our side

Dear Mrs. Burman Thank you very much for your message. It is good to hear that the order has arrived safely and the urn is to your liking.

Dear Mrs. Daras Thank you very much for your kind words. Thank you for your trust in us.

Dear Mr. Najera Thank you very much for your message. Good to hear that the delivery went so quickly and well