Very poor quality devices. I had to replace the device twice, and both units failed to report properly, sometimes stopping location updates for several days. Initially, I was told that I had purchased the US version instead of the Global version, even though the website does not clearly mention a Global version or provide such an option. Instead of replacing the device, I had to purchase a new one, and the first device ended up in the bin at my own cost.
The second device also arrived with reporting issues, and the batteries were already at 80% on arrival — which is quite disappointing. It again had problems reporting. I replaced the batteries, got them to 99%, and even waited two minutes under a clear sky before installing them, as advised. However, the same problem remained: the device would not report its location, even after driving for more than an hour, and it kept showing my old location.
Additionally, whenever you need to update the device’s reporting interval, you have to contact customer service each time. This is very inconvenient. Other trackers, such as Tracki, allow you to change reporting intervals directly from the mobile app whenever you want.
Customer service is also disappointing. The easiest response they offer is “send the device back and we will send a replacement”, without considering the shipping costs the customer has to bear.
I would not recommend buying this device, especially if you are located outside the USA.
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This part is an update to reply on Lonestar’s reply to my review, as there are several misleading information:
1. The GPS signals conditions and windows tenting etc., and all reasons only applicable to your poor devices. As I have now three other different brands and they are all working perfectly while placed in the same exact car and same exact spots as I have placed your device and had issues with it; hence, sorry but your explanation and the reasons given is firing back at the quality of your devices.
2. I have an email from your support team stating that changing intervals can only be done by the support team and I even expressed my disappointment and they said sorry but this is the only way. I have also looked at your mobile app, section by section (which does not have many), and it did not have this option at that time. If you later on updated your app, this is a different story.
3. How about the battery life?? Your device sucks batteries like I have never seen in my life. I have been using GPS tracking devices for my work for years and sorry to say but this is not only the poorest device I have faced, but also the most useless mobile app that comes with it.
4. Why would the customers have to pay a replacement international device when your website had no clear indication of a Global version vs. not Global version device?? Your company only fixed this a week after I complained.
LoneStar Tracking 回复2026-05-05
感谢您的反馈!听到您的经历我们很抱歉,也理解您的沮丧。
在审核您的情况后,需要说明的是,GPS性能会受到设备安装方式和位置的显著影响。特别是某些类型的车窗贴膜(尤其是金属或陶瓷贴膜)在追踪器放置于车内时会阻挡GPS信号。这可能导致更新延迟或设备看似停止报告,尽管它实际上按设计正常运行。
我们想澄清您提到的几点:
我们的设备确实包含Recovery Mode,允许用户直接从应用更改报告间隔,无需联系客服。
由于运输安全规定,发货时电池电量故意未充至100%,尽管我们理解您的期望。
关于美国版与全球版,我们承认这一点本可以沟通得更清楚,我们正在努力改进。
我们也认识到,既然您已选择取消,这次体验未达到您的期望——这是我们认真对待的问题。您关于沟通、易用性和客服政策的反馈很有价值,帮助我们持续改进。
祝您未来一切顺利,再次感谢您抽出时间分享您的经历。
此致,
LoneStar Tracking Support Team
Lonestar追踪器很棒,特别是Zach。我订了第四个追踪器,他按照我的特殊要求进行了设置。包括电子围栏——牛离开边界时会报警、牛不移动时会报警、温度和电池电量报警。没有Lonestar追踪器,我根本没法管理我那240英亩围栏条件不太好的牧场。
此致,
Bar JP Ranch
Mokelumne Hill, CA