We’re truly sorry to hear this and understand how important timing is for a personalized anniversary gift. Our shipping notification is sent when a label is created, and while we’re unable to guarantee delivery dates, we always aim to be as transparent as possible about timelines. We appreciate your feedback and will use it to continue improving our communication moving forward.
We are very sorry that your first package was damaged and arrived empty, and that you didn't have your LoveBooks in time for the party with your friends. While we were quick to help, we know it doesn't make up for missing that special time with them.
We are very sorry to hear that your package didn't arrive in time for your trip and ask that you please reach out to our customer service team so they can ensure you receive your order.
We're so happy to hear that your wife loved the gift! It's wonderful knowing that the thoughtfulness you put into it was so appreciated and brought her joy. Thanks for sharing!
