Hello Leah, we're so sorry to hear that! We will share this feedback with the proper teams and will be in touch for further review. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer service team(lulus.com/customerservice) and we'd be happy to help! xo
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Carolyn · 写过 4 条评价 · 已认证 · 体验于 2026-08-04 ·
★★★★★
正装/休闲礼服回顾
订购商品是多么容易。商品的款式、颜色以及合理的价格和质量。
Lulus 回复2026-08-10
We're so happy to hear that you found the ordering process easy and love our clothing options! Thanks for sharing your positive feedback! xo
We are so happy to hear that we have become your go-to store! We truly appreciate your kind words about our clothing and our customer service. Thank you for sharing your positive experience! xo
Hello Nicole. We are so sorry to hear that you have not received your package! This isn't a typical experience at all, and a member of our customer care team will be reaching out to you via email shortly to help. xo
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David Rosati · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
非常有帮助
当我们解决这个问题时非常有帮助和耐心
Lulus 回复2026-08-07
Hello! We are so happy to hear that our team was helpful and patient as we worked through the issue! Thank you for your positive feedback. xo
Hello Kristina! We're so happy to hear that you're pleased with the quick shipping and the quality of our products, especially for the price! Thanks for sharing your positive feedback! xo
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Erika Decina · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
肩带容易断裂
我为女儿的毕业派对买了这件衣服,但在活动中途两条带子都断了。
Lulus 回复2026-08-07
Hello Erika, we apologize for any disappointment with your purchase! We will share this feedback with the appropriate teams and will be in touch. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact our customer care team(lulus.com/customerservice) and we will gladly help! xo
Hello Samantha! We're so happy to hear that our team was able to assist you quickly and effectively! We truly appreciate you sharing your positive feedback with us! xo
我从露露那里买了一件衣服,不幸的是,拉链坏了。我想将其换成同样尺码的一模一样的衣服,但该网站不允许我以电子方式换取相同的商品。
我打电话给客户服务部并与 Leo 进行了交谈,他让整个过程变得毫不费力。他很快帮我把衣服换成一模一样的尺码,第二天我的替换品就送到了我家门口。我真的很欣赏 Leo 出色的客户服务以及轻松的体验。
Lulus 回复2026-08-07
Hello Danielle! We are so happy to hear that we were able to help with your exchange and make things right! Thank you for taking the time to share your experience with us. xo
We're so happy to hear the dress was perfect for your bridal shower! We're also glad that you felt comfortable and received so many compliments. Thanks for sharing your positive experience! xo
We're so glad to hear that the quality met your expectations! Thanks for sharing a review! xo
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Elena · 写过 6 条评价 · 已认证 · 体验于 2026-08-05 ·
★★★★★
非常喜欢
非常喜欢。总是准时、方便的交换和漂亮的衣服。
Lulus 回复2026-08-07
Hello Elena! We're so happy to hear that you love our clothes, that they arrive on time, and that exchanges are easy! Thanks for sharing your feedback! xo
Hello Christine! We're so glad to hear you found the dress pretty and high quality! We appreciate you sharing your feedback regarding the sizing and material. xo
Hello K.D.! We're so happy to hear you love the fit and look of the ruffled top! It's wonderful that it's a statement piece for you. We appreciate you sharing your sizing experience; it's very helpful for others. xo
Hello Siobhán! We're so sorry to hear that your purchase didn't quite meet your expectations and arrived less than perfect. We want you to be satisfied with every item you purchase from Lulus, so if you ever need assistance, please contact us (lulus.com/customer service) and we will gladly help! Thanks for sharing a review! xo