MediaMarkt NL

Hello Pia, what an incredibly frustrating experience. Trading in an old phone should definitely not take hours, and leaving you with a ridiculous solution after such a long wait is unacceptable. Our sincere apologies for this! We want to look into this properly to improve our Smartbar service and address this with the relevant store. Could you fill out your details and the store location via https://bit.ly/ContactformulierMM? We will make sure your complaint reaches the right department.

Hi Alexandru, Thank you for sharing your feedback with us, though we sincerely regret reading about your frustration. It is certainly not our intention to make you feel forced into purchasing extra accessories. Our sincere apologies for the negative impression this left! While some stores offer pre-applied screen protectors as a convenient service, customers should always have the option to purchase the device on its own. We would like to pass your experience on to the store management team. Could you please let us know which store location this occurred at via our contact form (https://klantenservice.mediamarkt.nl/app/contactformulier)? Groet, Femke, Team MediaMarkt