Mito Red Light (USA)

Thank you for your review! We're glad to hear the ordering process was easy and that our communication throughout shipping kept you informed. We appreciate your support and hope you enjoy your Mito purchase! Team Mito

Hi Angela, Thank you for taking the time to share your feedback and for recognizing our Customer Support team. We truly appreciate your kind words. We sincerely apologize for the repeated delays with the MitoPOD™ restock. While we shared the estimated dates provided to us, those dates unfortunately shifted due to ongoing logistics delays outside of our control. We understand how frustrating that was, especially when you were eager to receive your order. Throughout the process, our team proactively reached out with updates, followed up on your questions, and remained transparent as new information became available. When it became clear the timeline continued to move, we fully supported your decision to cancel your order and promptly processed a full refund. We appreciate you giving us the opportunity to earn your business and hope we'll have the chance to serve you again in the future when the MitoPOD™ is back in stock. Team Mito

Hi Lisa, Thank you for your thoughtful review! We're so glad you've had a positive experience with our Customer Support team and that our 60-day trial helped give you confidence in your purchase. We also appreciate your recognition of our optional return shipping protection, which we offer to help make the trial experience as worry-free as possible. Thank you for choosing Mito Red Light, and please don't hesitate to reach out if we can help with anything during your trial. Team Mito

Thank you for your incredibly kind review! We're so pleased we were able to help with your replacement power supply. Providing exceptional customer support is something we truly value, and it's wonderful to hear we exceeded your expectations. Thank you for being part of the Mito family! Team Mito

Hi Fancy, Thank you for your wonderful review! We're happy to hear your order arrived even earlier than expected and that setup was quick and easy. We hope you enjoy your new device! Thank you for choosing Mito Red Light. Team Mito

Hi Laurie, Thank you for sharing your feedback. We completely understand your disappointment regarding the External DC Power Bank for the MitoQUAD™ Wavelength Belt. While the battery pack is still in development, the MitoQUAD™ AC Plug-in version you purchased is fully functional and designed to be used without the battery pack. We know many customers are looking forward to the added portability the battery will provide, and we appreciate your patience. Developing a battery platform that will be used across multiple products requires extensive engineering, safety testing, certifications, and regulatory approvals before it can be released. While this has taken longer than anticipated, our priority is ensuring the product meets our quality and safety standards before it reaches customers. At this time, we don't have a confirmed release date to share. We appreciate your suggestion regarding existing customers and have shared your feedback with our team for consideration. Thank you for choosing Mito Red Light and for taking the time to share your thoughts. Team Mito

Thank you so much for your review! We're delighted to hear our team was able to answer your questions, your order arrived within the promised timeframe, and setup was quick and easy. We appreciate your recommendation and hope you continue enjoying your Mito device! Team Mito

Hi Susan, Thank you for your review! We're delighted to hear your experience was easy from start to finish and that your order arrived in just five days. We appreciate your support and hope you enjoy your new Mito product! Team Mito

Hi Kent, Thank you for your wonderful review! We're happy to hear our AI chat helped answer your questions and that your order arrived quickly. We work hard to provide helpful resources before and after purchase, so it's great to hear they made your experience even better. Thank you for choosing Mito Red Light! Team Mito

Hi Clay, Thank you for your review! We're thrilled to hear ordering was simple, delivery was prompt, and getting started with your device was easy. We hope you enjoy using your new Mito device for years to come. Thank you for choosing Mito Red Light! Team Mito

Hi Sherri, Thank you for taking the time to share your feedback. We appreciate you reaching out to our Customer Support team so we could discuss the differences between the MitoPRO+ and the MitoMIN 2.0. We understand that everyone has different preferences, and while many customers enjoy the additional features and customization available with the MitoPRO+, others prefer the simplicity of the MitoMIN 2.0. That's exactly why we offer our 60-Day Risk-Free Trial. If you decide the MitoMIN 2.0 would better suit your needs, we'd be happy to help you exchange your panel within the trial period. Our goal is to ensure you have the product that's the best fit for you. Thank you again for your feedback, and please don't hesitate to reach out if we can assist further. Team Mito

Hi Karla, Thank you for your thoughtful review and for sharing both the positives and your constructive feedback. We're thrilled to hear you're enjoying your panel and appreciate you bringing the issues with the stand and protective glasses to our attention. We've shared your comments with our Product Quality team for review, as this isn't the experience we want our customers to have. We also appreciate your suggestion regarding the user manual. Providing additional guidance and educational resources is something we're continually working to improve. In the meantime, you may find these resources helpful as you learn more about red light therapy and how others incorporate it into their wellness routines: • https://mitoredlight.com/pages/research-evidence-hub • https://mitoredlight.com/pages/evidence-explorer Thank you again for your valuable feedback and for choosing Mito Red Light! Please note: The products and information on our website are intended solely for general wellness and healthy living support. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice. Results may vary. Please consult your healthcare provider with any medical questions or concerns. Team Mito

Hi Phil, Thank you for your review! We're glad you found our website easy to navigate and that your checkout experience was simple and straightforward. We appreciate your support and thank you for choosing Mito Red Light! Team Mito

Hi Mark, Thank you for taking the time to leave a review! We're happy to hear your shopping experience was smooth and that everything from browsing to checkout went with ease. We appreciate your support and thank you for choosing Mito Red Light! Team Mito

Hi William, Thank you for your review! We're glad to hear our team was able to provide a quick response and make your experience a positive one. We appreciate your support and thank you for choosing Mito Red Light! Team Mito

Hi Amanda, Thank you for your review! We're happy to hear your order arrived quickly and exactly as expected. We appreciate your support and thank you for choosing Mito Red Light! Team Mito

Hi Lorenzo, Thank you for your thoughtful review! We're glad our comparison tools and product information helped you make an informed decision. We strive to provide customers with the resources they need to confidently choose the product that's right for them. Thank you for choosing Mito Red Light! Team Mito

Hi Honey, Thank you for taking the time to leave a review and for being a returning customer—we truly appreciate your continued support. We understand your surprise regarding the sales tax. While Mito Red Light is headquartered in Arizona and does not have a retail store in Texas, current tax laws require many online retailers to collect state and local sales tax based on the shipping destination. In your case, the taxes collected were the applicable Texas state and local taxes for your delivery address. We understand this may be different from your previous purchase, as tax collection requirements for online retailers have evolved over the years. We appreciate your business and hope you enjoy your new MitoGLOW™. If you ever have any questions, our team is always happy to help. Team Mito

Hi Brandye, Thank you for your review! We're happy to hear the ordering process was seamless and that you found it easy to browse, purchase, and leave your feedback. We appreciate your support and thank you for choosing Mito Red Light! Team Mito

Hi Barbara, Thank you for your review! We're delighted to hear you had such a positive experience. We appreciate your support and thank you for choosing Mito Red Light! Team Mito