Excellent
Excellent! I placed my order in Canada and received the goods in 8 days. During that time, I can tracking messages and updates on delivered time, and they delivered it on time! 👍
About Mito Red Light (USA)
Data updated- Website
- www.mitoredlight.com
- Category
- Sports
- Location
- United States · Scottsdale
- Status
- Unclaimed
- Last 12 months
- 66 reviews
- Replies to negative
- 67% (2/3)
Do you own Mito Red Light (USA)? Claim this profile for free and start replying to reviews.
Is Mito Red Light (USA) legit?
Mito Red Light (USA) (www.mitoredlight.com) has a 4.6 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 67% of negative reviews. Last updated 2026-08-10.
What people say
Service was good but I should not have had to fix the problem myself.
The ordering experience was fine. But it was a reorder because the first one never got here. It was really easy to file and get another one headed this way but y’all knew the other one was lost I would have thought you would get one to me not me have to do it. I never heard anything from you after you sent the email saying it took a detour.
I had a question
I had a question, but didn't leave a message, but they called me back
The price and quality are unbeatable
The price and quality are unbeatable. I asked ChatGPT to compare Mito Red to Joov and it chose Mito Red! Joov has more bells and whistles, and you pay for it. When it came down to quality, Joov and Mito Red were the same. It was a no brainer to choose Mito Red! I love my device and have been sleeping so much better when I use it before bed!
Exceptional Customer Service
Alan (Allen, I believe?) from MitoRedLight provided exceptional customer service. He was incredibly customer-focused and addressed all my questions professionally. His attention to detail and encouragement influenced and encouraged me to purchase one of the MitoPRO red light panels. I’m eagerly looking forward to receiving and using the panel.
After I wasn’t able to sign into my…
After I wasn’t able to sign into my rewards account, they were very helpful and reinstated my points which I did not realize expired at the end of 2025. I was able to get a discount on my purchase! Thank you!!
It's the type of NIR device I was hoping to find!
I was hunting around online to see if anyone was selling exactly this type of device, small and compact with several frequencies of NIR. I already own larger panels from another company but they don't offer the compact panel you do. It's exactly what I was hoping to find.
The ease of using with the instructions.
Customer service is always friendly and…
Customer service is always friendly and helpful, answering my many questions.
Reply from Mito Red Light (USA)2026-07-31
Hi Emily, Thank you for your wonderful review! We're so glad to hear our Customer Support team has been friendly and helpful in answering your questions. We believe every customer deserves the time and information needed to make confident decisions. Thank you for choosing Mito Red Light! Team Mito
Web site easy to maneuver
It was easy to discover the features of the various panels on the web site and to decide which one would best fit my needs. It was also very easy to place the order and I got an immediate confirmation.
Reply from Mito Red Light (USA)2026-07-31
Thank you for your thoughtful review! We're delighted to hear you found our website easy to navigate and that the product comparisons helped you find the panel that best fit your needs. We're also happy the ordering process was smooth and your confirmation arrived right away. We appreciate your support and hope you enjoy your new device! Team Mito
Ordering was easy
Ordering was easy, check out seamless and shipping was quick
Reply from Mito Red Light (USA)2026-07-31
Hi Melissa, Thank you for your review! We're thrilled to hear ordering was easy, checkout was seamless, and your order arrived quickly. We appreciate your support and hope you enjoy your Mito product! Team Mito
Easy delivery process
Reply from Mito Red Light (USA)2026-07-31
Hi Samuel, Thank you for taking the time to leave a review! We're glad your delivery process was smooth and easy. We appreciate you choosing Mito Red Light and hope you enjoy your purchase! Team Mito
Happy
Great service. Fast and efficient
Reply from Mito Red Light (USA)2026-07-31
Hi Alice, Thank you for your kind review! We're happy to hear you had a fast, efficient experience and that our team provided great service. We truly appreciate your support! Team Mito
Fast delivery and good customer…
Fast delivery and good customer service. Thanks
Reply from Mito Red Light (USA)2026-07-31
Hi William, Thank you for your review! We're glad to hear you experienced fast delivery and great customer service. We appreciate your support and hope you enjoy your purchase! Team Mito
Still Waiting
I am still waiting for the product. Now in day 9 of shipping with at least 3 more days to go ...
Reply from Mito Red Light (USA)2026-07-31
Hi Thomas, Thank you for your feedback, and we're sorry your delivery took longer than expected. We shipped your order the day after it was placed, and it was handed off to the carrier promptly. Unfortunately, most of the delay occurred while the package was in transit through the shipping network before it was delivered by USPS. We understand that waiting longer than expected is frustrating, regardless of where the delay occurs, and we're glad to see your order was successfully delivered. We hope you're enjoying your MitoQUAD™ Wavelength Belt, and if you have any questions or need assistance, our Customer Support team is always here to help. Thank you for choosing Mito Red Light. Team Mito
Very helpful staff!
Very helpful staff as I had several questions and they were answered in a timely and professional manner.
Reply from Mito Red Light (USA)2026-07-31
Thank you for your wonderful review! We're happy to hear our team was able to answer your questions in a timely and professional manner. Providing knowledgeable, responsive support is something we take great pride in. Thank you for choosing Mito Red Light! Team Mito
Great customer service
Reply from Mito Red Light (USA)2026-07-31
Hi James, Thank you for your kind words! We're thrilled to hear you had a great experience with our Customer Support team. We truly appreciate your support and thank you for choosing Mito Red Light! Team Mito
All Issues Not Resolved
My multiple attempts to resolve issues through Customer Service were painful and time consuming for me due to their lack of detail orientation and follow up. After I finally had enough, I decided to return instead of replace a broken item they suggested I fix myself, which could have voided any warranty. I never received my full refund and just let the balance owed and everything else go out of complete frustration. I would not purchase from them again.
I have ordered two red light therapy…
I have ordered two red light therapy machines from Mito. Great machines that do what they say (read the instruction book that comes with the device) but devices can frequently be back ordered and devices can take months on back order to come in
Reply from Mito Red Light (USA)2026-07-31
Hi Robin, Thank you for your continued support and for purchasing two Mito Red Light devices! We truly appreciate your feedback. While demand for some of our products has occasionally exceeded inventory, we're continually working to improve forecasting and inventory planning to reduce backorder times while maintaining the quality standards our customers expect. Thank you again for your loyalty—we're grateful to have you as part of the Mito community. Team Mito
Outstanding Quality and Exceptional Customer Service
The customer service has been incredible from day one. Every question I’ve had has been answered quickly, and they’ve always gone above and beyond to help. I also absolutely love the red light machine. I’ve been using it almost every day for the past 2½ years, and it has performed flawlessly. It’s reliable, easy to use, and has held up extremely well with frequent use. I couldn’t be happier with my purchase and would highly recommend it to anyone looking for a quality red light machine backed by outstanding customer service.
Reply from Mito Red Light (USA)2026-07-31
Hi Andrea, Thank you so much for your thoughtful review and for being part of the Mito family for over two years! It's wonderful to hear your device has continued to perform reliably and that our Customer Support team has consistently been there whenever you've needed us. Your recommendation means a great deal to us. Thank you for your continued trust and support! Team Mito