My Pretty Strap

Hi Joanna! We’re really sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how disappointing this must feel, especially when expectations aren’t met. We’d love the chance to look into this further and make things right for you. If you haven’t already, please reach out to us with your order details so we can review your previous conversation and assist you directly. While we always aim to provide high-quality products and a smooth customer experience, we also understand that wear can vary depending on use and care. That said, your feedback regarding both the product and our return policy has been noted and shared with our team as we continue to improve. We hope to have the opportunity to turn this experience around for you.

Hi there! We’re really disappointed to read this and sorry that your experience left you feeling this way. That’s definitely not the standard we aim for, whether it’s product quality or support. While our policies do outline specific timeframes for returns and replacements, we never want anyone to feel dismissed or unsupported. We’d really appreciate the chance to take a closer look at what happened with your order and the issue you experienced with the band. If you’re open to it, please reach out to us directly with your order details so we can review everything and see what we can do to help. Your feedback has been heard and shared with our team, as it’s important for us to continue improving both our products and overall experience.