My Pretty Strap

Pretty Straps Absolute Best

Absolutely in love with my new strap and cover. Elevated look as promised. Beyond thrilled. Quality, selections, designs and quick shipping receive 10+ review.

Horrible company to deal with

Horrible company to deal with Cheaply made straps and difficult to size Don’t throw out your money on their products

Horrible return policy with my pretty…

Horrible return policy with my pretty straps just wanted an exchange! Never buy from this company

Lacking in Customer Service

I’ve ordered from Pretty Strap in the past and really like their products. However, on a recent order I never received the items even though the carrier showed they were delivered. I reached out to Pretty Strap Strap and this was their response: “In these cases, you'll have to reach out to the courier to file a claim or a proof of non-receipt since there was no insurance purchased for your order. Once you have that proof, please let us know and we'll see what we can do. -- Best regards, Sarah My Pretty Strap | Customer Support Specialist” Customer service is lacking here, I feel they should at least assist on notifying the shipper and helping to coordinate a claim, but why wouldn’t the company insure their own products? There isn’t an option on my end to insure, another disappointment in their client services.

I ordered a strap that I could not get…

I ordered a strap that I could not get off my watch. Asked for advice and explained the situation several times by email but no one got back to me. Finally used a hammer to get it off and sent back with a note. A month later still no response at all. You can’t talk to anyone by phone🤬

Silver bands tarnished after only 3 months

Purchased a gift set of two silver watch bands. After only three months they have tarnished quite badly and look cheap and nasty now. Considering the price and presentation, I am very disappointed in the quality of the product, with no returns after 30 days, don't be fooled like I was.

What they don’t explain is that they…

What they don’t explain is that they are based in America and it cost exactly the same to post it as it does to reorder make sure you get the right product because if you need to return it, it is very expensive

Poorest experience with My Pretty Straps

My experience of My Pretty Straps: Terrible customer service. Did not respond to my request for info for weeks - running out the 'return' clock. Tried to start a return. Even though the return policy allows you to return all straps (a BOGO purchase) the system will not allow this. I could not tell the finish on straps (matt vs shiny). Straps come in boxes with no info as to item #, color. Cannot identify which straps I ordered vs received. Find another company to purchase straps. 100% dissatisfaction.

Don’t purchase from this company

Don’t purchase from this company, my package said delivered and I Never received my order, I reached out to this company letting them know what occurred and they (Refused to Refund My Money). I was told I should have taken out insurance, there was nothing there showing extra coverage. The fact that I’m paying for an item I didn’t receive is HORRIBLE BUSINESS!! Don’t Buy from this Company because they don’t care about their customers and Refused to assist me. Don’t waste your Time!!!

I returned a product because it was to big …

I returned a product because it was to big , I never got refunded my shipping cost that was charged to my card it never specified that the shipping was not refundable It was a difference of about 13.00 dollars that they kept. Shipping was payed by myself and did not get it refunded. I recommend not ordering from this company being that they have false advertisement and are not honest with their customer , very poor service with their customer service , not helpful at All . I would not buy from them again and dont recommend anyone buying from them .

Same bands are on amazon

You can find the same bands (exactly the same, same quality just came in a nicer box) on amazon for 1/2 the price. And, they don't return your emails when you try to return them.

Good luck if you need to return

I ordered two bands and one watch face cover. They are nice looking, but did not match the ‘Apple Rose Gold’, so I emailed their customer service requesting to return for a refund with the order number and photos per their online instructions. I am still waiting for their response a week later. Customer service is extremely important and this company is VERY lacking.

I Am Not Buying From Them Again

I have purchased several items from Pretty Straps over time, but unfortunately my experience with customer service has been very disappointing. I needed to return a few items, and communication was extremely slow. It honestly felt like responses were delayed so long that customers might give up on the return process altogether. They offered me to keep the item I bought, and they would sell me another item at 50%?? What, going to spend more money with you? I don't think so. On top of that, I did not receive a full refund and also had to pay $9 out of pocket to ship the item back. Between the poor communication, return costs, and partial refund, the overall experience was frustrating enough that I do not think I will purchase from them again.

Great response from customer service

I only use My Pretty Strap covers and…

I only use My Pretty Strap covers and bands for my Apple Watch. They are good quality and look classy. If there are any issues they respond promptly. Great customer service.

Only lasts a few months then unclips

The straps are beautiful as I've bought a couple but after a few months the clasp loosens and the watch falls off. Tried to speak to customer service several times but they would not exchange or refund which was disappointing. Lovely but not strong enough .

I Love My Pretty Straps

I Love My Pretty Straps! I always get compliments! They are durable and look fabulous on! Highly recommend!!’

Very happy with my 2 straps

I bought 2 straps and was really pleased with both- great quality for the price and easy to adjust to the best fit

I have made 2 purchases with this…

I have made 2 purchases with this company directly. I loved the first strap I bought. I just ordered two watch covers and two straps. The watch covers did not fit on my apple watch. One of the straps looked a bit cheap and I did not like it. The 2nd strap was too thin for me. I tried to start a return. It was THE most difficult return I have ever had to do. It took 3 days and several emails before they would give me the address to ship the product back. (at my expense). They finally sent me the instructions after I said I was going to decline the charges on my credit card. I had to send pictures of the product and the shipping label. I order 95% of my purchases on line from various companies. I have never had this much trouble to return something. I will not be back. It's too bad because I really like the first strap I bought.

I love their products and the…

I love their products and the attentiveness when support is needed.