My Pretty Strap (www.myprettystrap.com) has a 4.1 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews. Last updated 2026-08-10.
The agent that helped me was Maddie. I had purchased the 2 for 2 deal and one of the straps I just didn’t like the way it felt and the entire exchange process was easy clear start to finish. She followed up and kept me updated on the process.
Band broke after 7 weeks, refused to provide a refund, would only replace( at my cost for shipment), replacement arrived, strap catch broken when opened and still no refund. Do not buy from them. It is a front for a cheap Chinese company called 4PX Express co ltd. May as well buy off Temu.
I had an issue where they sent me the wrong watch strap. Within a few emails, Ron had ordered me the right one at no cost to me. He even let me keep the other one! I will definitely be purchasing again, as the straps are beautiful and customer service went above and beyond for me!
I am very satisfied with my purchase of two watch face frames, one in gold and one in rose gold. Ordering was easy, shipping was timely, and my items were carefully packaged. The watch face frames are sturdy and beautiful and match my watch bands perfectly.
Ordered for the 1st time in 2022, and ALL 5 bands still look amazing. They are extremely reasonably priced & seem to catch the attention of many eyes. I just placed & received another order to add to my collection. I struggled to customize 1/5, and Ron responded super quick to my inquiry. Customer Service is equally important as the quality of the product for me. THANK YOU!
The watch bands are beautiful. The customer representative “Aeron” is great to work with. He is very knowledgeable, polite and courageous. He solve my problem very quickly. I will be doing business again and will tell all my friends.
I had a great experience with Pretty Straps! I ordered four Apple Watch straps and screen covers during a buy-one-get-one promotion, but shortly after, I saw a better deal on their Facebook page. I reached out to customer service within 24 hours, shared a screenshot, and asked if they could honor the promotion—and they absolutely did. They went above and beyond by sending me an extra strap to match the better deal. Shipping was also quick—I ordered on Sunday and received everything by Saturday. The straps themselves are beautiful and high quality. It’s rare to find a company with both great products and such responsive, customer-first service. I’ll definitely be ordering again!
I ordered a watch band for my wife for her birthday. About a month and a half later, she took a little bit of a fall and the latch on the band broke. I reached out to customer service to see if it was possible to send us a part to replace the broken piece, and Ron really came through for me with a full replacement of the band. We were a little outside of our 30 day window, so we were fully expecting to have to buy a new band altogether. Overall, 10/10 on the customer service. The band looks great too!
My issue was quickly cleared up. I am very satisfied with the service I received.
Maddie at My Pretty Straps was absolutely fantastic to work with. She was incredibly helpful, friendly, and quick to respond every step of the way. It’s rare to find someone who genuinely cares about the customer experience, but Maddie went above and beyond to make sure everything was smooth and stress-free. Her communication was prompt and clear, and she made the entire process feel easy and enjoyable. If you’re considering My Pretty Straps, you’ll be in great hands with Maddie. Highly recommend! Plus I LOVE MY PRETTY STRAPS, what an awesome product and fabulous customer service.
I’ve bought 2 watch bands one was the Key to my heart but it didn’t fit so I worked with Ron and am exchanging it for a different one. Pretty strap has such beautiful bands and covers I’m so pleased with the white leather band and the watch cover that also ordered. I’m looking forward to getting my replacement band they exchanged for the the one I sent back. Thanks again for your service Ron you are a blessing!🙏 Regina Holloway
The Apple Watch band I purchased from My Pretty Strap is awesome. Very well made and attractive. Was a bit confused as to the method to resize the bracelet, but a short, quick note to the company and Ron immediately responded with very clear instructions! Great purchase, product and service!
I have bought multiple straps from everyday wear to date night or special event. I love every strap equally. So much that it’s hard to pick which to wear. The caps are all beautiful. Their version of the protector is awesome. I can’t wait to buy my next MyPretty Strap.
I received a watch cover that was broken in transit and it was replaced without hesitation. Excellent service always backed up with a personal email. Very happy.
Terrible product. The Pretty Straps are badly made and not comfortable to use. Very disappointed and would not recommend to anyone the items you received show signs of darkening, surface marks, or aged components. For such high-priced products, I expected better customer service and free returns. I hope you can review this policy.
Hi Joanna! We’re really sorry to hear about your experience and truly appreciate you taking the time to share your feedback. We understand how disappointing this must feel, especially when expectations aren’t met. We’d love the chance to look into this further and make things right for you. If you haven’t already, please reach out to us with your order details so we can review your previous conversation and assist you directly. While we always aim to provide high-quality products and a smooth customer experience, we also understand that wear can vary depending on use and care. That said, your feedback regarding both the product and our return policy has been noted and shared with our team as we continue to improve. We hope to have the opportunity to turn this experience around for you.
4 weeks for order to arrive and then the $70 watchband broke 7 weeks later, no refund or offer to fix it as it falls our of their 30 day return policy. HA! Consumer Laws make me entitled to a refund or at least the offer of a repair but nothing. They did let me know their customer support email was overwhelmed, yeah not with compliments I am guessing. DO NOT BUY their shonky products.
Hi there! We’re really disappointed to read this and sorry that your experience left you feeling this way. That’s definitely not the standard we aim for, whether it’s product quality or support. While our policies do outline specific timeframes for returns and replacements, we never want anyone to feel dismissed or unsupported. We’d really appreciate the chance to take a closer look at what happened with your order and the issue you experienced with the band. If you’re open to it, please reach out to us directly with your order details so we can review everything and see what we can do to help. Your feedback has been heard and shared with our team, as it’s important for us to continue improving both our products and overall experience.
I accidentally put tha wrong size for the strap I was purchasing so I reached out via email and explained to the customer service department and they got in touch with me promptly and they also corrected the size for me I am grateful that they have impeccable service
The I Phone protective cover broke and I cannot get anyone to help me. I'm sure there is a warranty on it. This happened in February and I just now, March 16th, found a site that may help.
Dealing with Ron made my query a breeze. Super helpful and got my issue sorted asap. Ron went above and beyond to help me out and lightning quick response to my emails. Amazing customer service. I’ll be back again to purchase more straps very soon and will definitely recommend to my friends ☺️☺️☺️🙏🙏🙏
My order arrived quickly and it was exactly what I expected. The watch strap looks beautiful, feels like great quality, and fits my wrist perfectly. It was also very easy to install on my watch. However, one of the links was very loose, making the strap not usable. I emailed customer service on 3/4 and received a response the next day. After a couple of quick back-and-forth messages, Maddie asked for a short video of the issue. She was able to help resolve the problem, and the issue was fully addressed by 3/8. They are sending me replacement links. Overall, everything was handled smoothly. I’m currently just waiting for the extra links to arrive, but the customer service experience was great and I’m looking forward to purchasing more in the future.
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