Providing you with beautifully personalized gifts that are unique to you.We want to create the most perfect, comprehensive gift customization service for you.We are also in the process of continuous learning and development, and need customers' comments and suggestions to verify our results, is our progress and growth.
Delivered an item that doesn’t match description. Poor quality, poor print. Not embroidered as advertised
Their customer services team is not responding to my emails
Mystichot 回复2026-09-22
Hi Anastasiya, we’re very sorry to hear about your experience and that you haven’t received a response from us. We may not have received your previous email successfully. Could you please resend it to our customer service email address and include your order number in the subject line? You can use “Trustpilot Review + Order Number” as the subject. Once we receive it, we’ll look into the issue and get back to you as soon as possible.
I got my hoodie done from here but it came out horrible, I opted for the outline but they didn’t do it properly. My outline was very minimal making it not even look like me from the picture and when questioned on their quality checks they are adamant that that’s all they do when their Instagram hoodies with outline has full detailing. I had to gift it to my partner but now it’s a full waste for me as it doesn’t even look like us and my favourite picture. There is no support for return or for them to get it back and fix it so your money is wasted basically. Very disappointed 😞
Mystichot 回复2026-09-23
Hi, we’re truly sorry that your hoodie did not match the photo you provided and that you were unable to get the support you needed at the time. We also apologize for only following up on your feedback now.
This is not the product quality or customer service experience we want to provide. If you’re willing, please contact our customer service team again with your order number and mention your Trustpilot review. We would appreciate the opportunity to look into what happened and see how we can help.
Order came missing the main object in the picture, think a child has stitched the picture. Emailed a month ago and have multiple times since and no reply whatsoever! Avoid at all costs. Use wearmymoment.
Mystichot 回复2026-09-23
Hi Allan, we’re truly sorry that an important part of your image was missing from the finished product and that you did not receive a response to your emails. We also apologize for only following up on your feedback now. If you’re willing, please contact our customer service team again with your order number and mention your Trustpilot review. We would appreciate the opportunity to investigate what happened and see how we can help.
Company claims their products to be "made in America" but they ship from China on Chinese hoodies. The quality of the fabric is pathetic. It will be stiff as a board after one wash.
The embroidery is also of poor quality control. The photo I gave as reference, they did a great job on my boyfriend and my dog but im a featureless blob of skin tone and it's not obvious I'm a person at all.
Mystichot 回复2026-09-23
Hi Billie, we’re sorry that the product and embroidery did not meet your expectations, especially that an important person in your reference photo was not properly represented in the finished design. We also understand your concerns about the product information and shipping origin. We apologize for only following up now. If you’re willing, please contact our customer service team with your order number and mention this Trustpilot review so we can investigate the product details and what happened with your order.
Absolutely terrible quality, horrendous customer service
Mystichot 回复2026-09-23
Hi Will, we’re sorry to hear that you were disappointed with both the product quality and our customer service. We also apologize for only responding to your feedback now. If you’re willing, please contact our customer service team with your order number and details of the issue so we can look into what happened.
It's not a scam. Reviews had me thinking it was after I ordered, but my order came within 3 weeks and it looks pretty much how it was advertised. The print is smaller than I expected and there is no elasticity to the material though. Overall I am happy!
I have only given one star as there is no option for zero!
Ordered a T-Shirt three weeks ago as a Valentines gift. Have emailed countless times to find out where it is and am still yet to get one response!
Avoid at all costs!
Mystichot 回复2026-09-23
Hi Sam, we’re very sorry that your Valentine’s gift did not arrive as expected and that you received no response despite contacting us several times. We also apologize for only following up on your feedback now. If you’re willing, please contact our customer service team again with your order number and mention your Trustpilot review. We would genuinely appreciate the opportunity to investigate what happened, make up for our previous failure, and offer an appropriate solution.
I wish I could give this 0 stars!! Absolutely disgusted by their customer service and I have sent them hundreds of emails which they never reply to. The quality of my item was horrendous!! Looked nothing like the picture, the sewing of the names were wonky and frayed, my 7yr old kids could have done a better job!!
There really should be a zero star.
The sketch they make isn't great.
The service you receive is appalling.
They cant even copy the letters correctly.
I now have a jumper with incorrect spelling.
They have not replied to any of my emails regarding this.
Clearly happy to take the money and not give a s**t what customers get.
Dont even bother. No communication after payment. It's been 2 months. No idea where my package is or if it's even exists. A very scamy non-english speaking seller. Total waste of your money and time.
No customer service, doesn't honour their cancellation policy, long wait and dispatch time, poor quality.
Ships from China. Takes 1-2 months to arrive. The print was ok, not exactly high quality and the sizing is way off. I bought a small for my girlfriend and it would probably fit an 8 year old.
I contacted them after not receiving any update after 3 weeks asking to cancel my order, as it hadn't been dispatched and screenshotted their returns/cancellation policy to show I was well within my rights to cancel my order for a refund as the order hadn't been processed/dispatched yet as seen in my customer profile on their site. Conveniently, they "processed" the order 3 days after my email, then one week later replied to me to tell me I couldn't receive a refund due to my order being dispatched. Horrible customer service. Would not recommend anyone use this service.
I never got my order, I kept following up with their customer service team, all they kept saying to me is be patient, be patient, be patient.
I have 17 EMAILS to show you that I have been following up with them over and over again but my order never came after 3 months of follow up.
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