Namecheap 在收到 Meta 投诉后暂停了我们的生产域,而没有给我们任何事先警告或合理的机会来解决所指控的问题。
我们反复问一个简单的问题:到底是什么违反了您的政策——域名、徽标、措辞或网站内容?
我们没有向我们提供可操作的信息,而是一再被告知该决定是最终的,并且基于“总体演示”。
我们愿意立即删除或更改任何有问题的内容,但 Namecheap 在暂停域名之前没有给我们任何有意义的机会来这样做。
对于业务关键型 SaaS 领域来说,这是处理合规性问题的一种非常糟糕且令人沮丧的方式。
我了解 Namecheap 必须对投诉做出回应。但先暂停后解释并不是一种对客户友好的做法。
经过这次经历后,我会在从 Namecheap 购买另一个重要域名之前三思而后行,并且我不会推荐它们用于关键业务域名。
Namecheap 回复2026-08-08Hello Chirag,
Thank you for taking the time to share your experience with us.
Following our investigation, we determined that the services were being used in a manner that violates our Acceptable Use Policy. Specifically, the content included representations that could suggest an affiliation, endorsement, or official relationship with Meta, potentially infringing upon Meta’s intellectual property rights.
As a result, we were required to suspend the affected services.
The use of Namecheap services in a manner that infringes upon a third party’s trademark or other intellectual property rights is expressly prohibited under Section 7 of our Acceptable Use Policy:
> C. You will NOT use our site or Services in a manner (as determined by Us in our sole and absolute discretion) that:
> Infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party.
You can review our Acceptable Use Policy here: https://www.namecheap.com/legal/universal/universal-tos
If you have any further questions or concerns, please feel free to reply to the existing email thread, and we will do our best to address them.
Best regards,
Namecheap Team