Ninja Van

Whereeee is my parcelll :(

Order created by Ninjavan on 18 May and item was in their warehouse until today. Received a message from NinjaVan at 8am++ that the parcel will be delivered today. At 11am++ I received a msg saying that the ninjavan is nearby my address so I clicked on the link to check the van’s whereabouts. Its location was near to my address initially but after checking it for the second time, poooofed it travelled to another location!!! It seems like the van is stuck at certain places for a LOOOONGGG time with the remark “20 stops away”. When will I receive my parcel 😢 I’m concern about the timing because I opted for contactless delivery and for the past few times, the ninja dropped the parcel outside my house without notifying.

Slow delivery

It's all about driver/rider attitude & the non-claimable mobile phone credit

I'm an ex-driver for ninja van about 2-3 years ago, and also a lady. Ninjavan always been using a part-timer to be a rider, not their full-time employees. The management for respective hub conducted a simple instruction (one-to-one) to a new driver before starting their first job. It's quite simple and maybe a bit confusing to some of the drivers (maybe for the old-timers & the non-educated person...I'm sorry but to admit this). Because the common sense attitude plays a crucial part in delivering the parcels by the drivers. For the delivery attempt, i'm usually msg/whatsapp/call the customer to inform their delivery items once reached their house (instead of ringing the bell or knocking the gate/door) or when searching their address if it's not accessible by waze/google maps (FYI, the map tracking through ninjavan apps are quite terrible, need to search by my own waze/google maps or call the customer to reach out). I'm working in the rural areas, kampung2 which do not have proper address like in urban/ township area. Yeah it's an effort & common sense too. Once contacted, i'll be dealing with the customer on how to drop their parcel if nobody's home either to put at the specific port around their house, or giving to their neighbour's custody and what not. Usually, I will snap a photo on the parcel location so that the owner will aware of this. Lastly, then the delivery tracking can be completed by putting down the client's ID or signing my signature/ writing off my name with the consent of the customer. Again, to make it all, the driver need to use their own MOBILE PHONE CREDIT (which is NOT CLAIMABLE) to make the sms delivery/ call in which will give some burden to some of us. I think that is the biggest problems why ninja delivery service is very bad in rating & got complaints all the way regarding the driver's attitude & COMMON SENSE. In other notes, yesterday I've received a parcel delivered by ninjavan (maybe sri petaling area) from the seller. Yeah the delivery was on the same day I received the sms notification on the delivery in the morning. And the driver called me first & took a photo for the delivery proof. It went smooth by the way! Thank you, Nina from Malaysia

The Courier who lied.

I purchased an item to one of the seller in Shopee. So after I decided to finally checkout the item and pay for it via COD transaction, I chose Ninja Van ph to deliver my order as it was recommended by my girlfriend to be reliable in delivering items. However, I gave an instruction and ask if the items I purchased can be brought to the 16th floor of our office since I cannot go down to our lobby because I am doing some errands and reports at the same time. So I texted the courier and he replied "Hindi ko po sure kung makakaakyat ako jan kc marame po akong diliver ngaun dito po s baba." So I was in disgust but I chose not to be irritated and be in good composure, understanding maybe he really has a lot to deliver. I have myself excused for awhile in our meeting and proceed to the lobby where the courier was. As I noticed, the courier was the consistent guy who's always delivering items ordered from Shopee by my friends and colleagues in our office. And as I prompt near to him, I saw that there are only 3 items he is holding with his hand. And I am quite disappointed thinking that the courier lied to me by saying that he has a lot of items to deliver only to find out that there are only few of the item he's gonna deliver that time.

For my shipment

For my shipment, told them urgent & they arranged it ASAP. Though their delivery people did not wear uniform which looks not that ‘professional’ but job done, so all good !

My parcel was due for delivery but the…

My parcel was due for delivery but the person i sent to changed location and Wesley from Ninja van contacted me to check on the new address. He went the extra mile to make sure it was delivered. Well done

Monica美国 · 写过 3 条评价 · 发表于 2019-09-11

I recently had something delivered and…

I recently had something delivered and Ninja Van was the courier. This is the 3rd time they tried to deliver my order. I was really disappointed with the first two tries since it seems like they never even tried to contact me. They just texted me that my order is on the way and didn't receive any call from them after. I don't always have my phone on my hand so it would really help if they call instead of texting. Overall, my experience was okay. This review is not addressed to all drivers.

NINJA VAN - MOST TRUSTED COURIER IN PH

I frequently shop online through Lazada, Shoppee, Facebook. And I found the most trusted courier so far in the Philippines - that's NINJA VAN. They deliver your item right at your doorstep, and they deliver items immediately. Keep it up NINJA VAN - MOST TRUSTED COURIER in the Philippines!