Southeast Asia’s Fastest Growing Last-Mile Logistics Company, Powering Businesses with Innovative Transport Solutions
Is Ninja Van legit?
Ninja Van (www.ninjavan.co) has a 1.5 out of 5 rating on OK.one, based on 248 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 127 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Consumers frequently complained about deeply unreliable delivery services, noting that packages were constantly delayed, marked as delivered falsely without any actual arrival attempt, or lost in transit. Shoppers also experienced severe issues regarding customer support, describing response times as entirely non-existent or pointing out that automated chat bots completely failed to resolve basic problems.
Some reviewers were happy with isolated positive moments, mentioning that certain shipments eventually arrived safely in good condition and that individual staff members were genuinely polite and helpful. However, buyers still urged others to carefully check shipping choices beforehand to avoid experiencing endless frustration with tracking systems and warehouse delays.
Auto-generated from all reviews of this business. For reference only.
This Ninja Van deserve O - NO star NO CLASS AT ALL
This Ninja Van deserve O star - NO STAR at all. My order place on 20 Oct, according to record Ninja Van collect same day at 1800hrs. Seller estimate time receive is 21-22 Oct is a local delivery. Till 24 Oct Ninja Van promised delivery "estimate Time" 10am, till after 11am still no delivery. Is medication and I ended up to hospital because no treatment for 2 days due to the sucking courier hold my medication don't know for what purpose? still did not receive despite contacting Lazada and the stupid website of Ninja VAn which is not functioning, best thing is they terminted their phone service, what a joke. I don't know why Lazada is still using this shitty courier which all online shop don't use it anymore. Lazada and Ninja Van service both sucks. on 21 Oct Lazada customer service promise to contact logistic partner = Ninja Van and update within "48hrs" after 48hrs I have to call and "update" them I still did not receive my parcel. The hostile attitude from the 2 'people' or ghost? in the Ninja Van are monster, first said they will compensate then deny even I have proof in the chat he typed. The hostile attitude no apology, daring enough to said We hold and delay your parcel, will check if can deliver tomorrow but no promise!????? we paid the delivery cost and we get this!!!!! Why is Lazada still using this piece of shit? I have no problem with Shopee after they give me many choices to collect my parcel and good follow up and updates, which I don't think Lazada and Ninja Van can make it even to 1% close. Why is this kind of courier service still in the market or society? they are making everyone life in hell. I wish and hope someone can stop this company to destroy the world. Can all the seller and online shopping company hear us? Stop providing us this kind of irresponsible, hostile and rude courier service! I rather they send my parcel via post, I order something from shopee a day after this order today 24 Oct I received my order from shopee in my post box. Life is just that simple when devilish courier service disappeared from us.
where is my parcel??? SPX and J&T can do next day delivery after seller post out. Why your service so slow
Ninjavan in Malaysia does their job better than Ninjavan Singapore. Why Malaysia can do next day delivery and not Singapore Ninjavan???
if i can give 0 star trust me i would.
i ordered a small package and the item was with ninja van on the 11 Oct. delivery they said will be between 8am-10pm. i waited the whole day for it and nothing. i fell asleep and received a failed delivery attempt at 10.51pm.
i contacted the customer service and was informed that they will make an attempt to deliver when available. waited 1 week and on the 19 Oct contacted the customer service again to enquire and then say to wait for email when package is out.
finally came after 8 days with them. the door was open but the delivery guy threw the package at my door and left. very unprofessional and unethical. poor delivery and extremely disappointed with this company. i will speak to the forwarding company to not work with this lousy company. konek punya company.
Very disappointed with Ninja Van’s delivery service. My parcel was marked as “Delivered”, but I never received it. I have already submitted a complaint, but the response is taking far too long. How can a parcel be marked as delivered when the customer has not even received it? This is completely unacceptable. I hope Ninja Van takes this matter seriously, investigates it properly, and improves its delivery and customer service.🫤🖕🏻
I specifically requested door-to-door delivery because I was outstation. My parcels have been stolen several times before, which is why I clearly requested that the parcel be delivered directly to my door.
However, the delivery service was disappointing. It seems that the delivery person was unwilling to deliver the parcel to my door and instead responded by saying that the product was not expensive and was very cheap.
**Whether the product is expensive or cheap is irrelevant.** I paid for the item with my own money, and I deserve to have my parcel handled and delivered properly. The value of my parcel does not give anyone the right to neglect their delivery responsibilities.
I hope this matter will be taken seriously and that the delivery service will improve. Customers deserve proper service and respect, regardless of how much their parcels cost.
Take note Ms Azurahmad 017764003
I ordered from Amazon on Sept. 15 and Ninja picked it up 3 days later. Delivery date was Sept. 28 but it never arrived. Then I get a notification that they had a delay in transit and a new delivery date was given, Oct.5. That date came and went with no delivery again. No update since and they don't reply to my email inquiries. I have no idea where my parcel is and they have been paid already. Customer service is non existent!!! They just don't care about their customers!!! Don't use this company!!!
this is the worst courier company I had ever encountered.
Parcel is supposed to arrive around 4th September and I still had not received it after more than a month.
NinjaVan's own tracking showed that it had been handed over to them on the 3rd September.
Checked with ninjavan multiple times and they kept saying they will check and update back 2 - 3 days later but there was NO update and I have to keep texting them to check and they keep giving me the same stupid excuse.
NinjaVan. You can't even track and locate a parcel and you refuse to declare it lost in your care. I had already paid for the product and you don't even dare to assume responsibility.
I really pity your customers.
Stole my package after Faking “delivery attempted” for 6 days in a row while never actually showing up… for an extremely simple delivery where they just had to leave the package with the front desk of my condo complex.
Hope they go Broke!
And hope whoever personally stole my package gets arrested for something/ being a criminal eventually :P
My issue is identical to all the others...with a twist
My issue is identical to all the others. Horrible company. Bezos has no idea that Amazon is being serviced in the Philippines by such a sorry excuse for a logistics company.
Soooo....we need to give ol' Jeffy the real dope on this Ninja Van outfit. Send your complaints directly to Amazon's Investor Relations Dept. and asking I.R. to forward to the appropriate executive in charge of global logistics services. Also let NV know that you did so, and email them at their shipper service email addy...the guys that are in charge of sales to companies like Amazon, not their useless customer service support email addy.
Used to work just fine with no issues except for a few occasions but this time it was a nightmare. Dropped off the package at the drop off point but it was only picked up 4 DAYS later! Before that I chatted with the customer service who very polite and helpfull but gave the usual excuse that they are experiencing back log at the warehouse and will try to expedite the shipment....if I did not contacted them, I wouldn't know, it's their duty to inform their customers. Finally after 5 days package was picked up by them and since after still says out for delivery with delivery promised by 10pm today n not it's almost 11pm yet it's still out for delivery....what rubbish, guess it's back to the postal office for me....
Absolutely shocking delivery service in Singapore Stayed in for 2 seperate days, 2 failed attempts to deliver without even ringing the apartment video call which logs calls so clearly didnt even try. Notified owner wasn't in when we were and now returned so sender! Avoid this service like the plague!
Fail to protect items, won’t take responsibility of fault, no compensation, limited edition item damaged because of their utter lack of service and investigation, disgusting.
I just dont understand why this company is still in business. This company is the worst among the worst. They will never response to you. I cant order from amazon because they will not deliver your parcel what a crappy company bs excuses
My parcel is no where and i be just like a fool chasing here and there
My parcel has been completely stuck and not moving at Ninja Van Malaysia for days. When I tried to escalate this via Ninja Van Singapore's live chat, the customer service was utterly useless and dismissive. Complete lack of coordination between regional teams and zero willingness to help. With this level of terrible service and automated, unhelpful support, I would not be surprised if this company goes out of business soon. Avoid them at all costs.
Totally nonexistent customer service. Opening a ticket or trying to contact support is completely pointless: they don't bother responding to messages or user reports, leaving you completely in the dark if you run into any problems. This lack of respect and professionalism is intolerable for a platform that manages shipping. Highly discouraged; switch to other services if you're looking for real support.
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