don't use this
just dont use this
About Ninja Van
Data updated- Website
- www.ninjavan.co
- Category
- Business Services
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 127 reviews
- Replies to negative
- 0% (0/216)
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About this business
Southeast Asia’s Fastest Growing Last-Mile Logistics Company, Powering Businesses with Innovative Transport Solutions
Is Ninja Van legit?
Ninja Van (www.ninjavan.co) has a 1.5 out of 5 rating on OK.one, based on 248 user reviews collected here. It is listed under Business Services and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 127 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Consumers frequently complained about deeply unreliable delivery services, noting that packages were constantly delayed, marked as delivered falsely without any actual arrival attempt, or lost in transit. Shoppers also experienced severe issues regarding customer support, describing response times as entirely non-existent or pointing out that automated chat bots completely failed to resolve basic problems. Some reviewers were happy with isolated positive moments, mentioning that certain shipments eventually arrived safely in good condition and that individual staff members were genuinely polite and helpful. However, buyers still urged others to carefully check shipping choices beforehand to avoid experiencing endless frustration with tracking systems and warehouse delays.
Auto-generated from all reviews of this business. For reference only.What people say
Zero They should close this company…
Zero They should close this company they will steal everything Do not use this carrier.
Delivery is unsuccessful then missing
Delivery is unsuccessful - Our Ninja was at location, but could not reach the recipient This is the normal message. After that your package will take forever to be delivered. This has happened to me for several times. Calling Customer Service is not an easy task. Their AI web chat makes it worst. Now when I see a merchant / seller using Ninja Van as a service, I would rather buy from somewhere else. This will save be tons of headaches.
One of worst couriers out there
Awful service. Based on multiple bad experiences, the Ninjavan drivers appear to be incompetent. Customer service still not resolved my issue. Still waiting to receive my item. Do not use this company for delivery!
Had a mattress delivered.The delivery…
Had a mattress delivered.The delivery man was friendly and helpful.Delivery was on time.No negative comments to make.
worst experience
Very disappointing experience with Ninja Van. If I could give negative 100 stars, I would! Their rider collected the wrong parcel, and it took TEN days and several follow-ups before it was returned. Because of the delay, I missed using the items for my honeymoon trip and had to repurchase them. What made it worse was the lack of urgency, accountability, and compensation, even though the mistake was entirely on their side. I had to keep chasing them for updates despite being the affected customer. Mistakes happen, but how a company handles them matters. Unfortunately, this experience was extremely frustrating and disappointing!!!
Formal Complaint Regarding Unprofessional Delivery and Customer Service
Hi, I am extremely disappointed with the quality of service provided by both your delivery team and customer support, particularly Ninja Avee and Ninja Hafiz. I had two parcels, both shipped through Ninja Van on the same day on 8 July 2026. One parcel was delivered to my home without any issue, while the other was marked as "Delivery is unsuccessful - Our Ninja was at location, but could not reach the recipient", I find this reason completely unacceptable. Nowadays, your delivery personnel usually leave parcels safely at the recipient's doorstep without requiring the recipient to be present, making a phone call, or obtaining a signature. This has been the standard practice for my previous deliveries. Therefore, I believe the delivery rider simply did not make a genuine delivery attempt and used an unreasonable excuse instead. What made the experience even more frustrating was the poor handling by your customer service representatives, Ninja Avee and Ninja Hafiz. I clearly provided them with my correct tracking number, yet they searched for an entirely different shipment that had nothing to do with my case. This not only wasted my time but also prevented them from providing immediate assistance or informing me whether self-collection was an available option. In addition, before I had even finished asking my questions, both representatives repeatedly asked, "Is there anything else I can help you with?" even though my original issue had not been fully addressed. It felt as though they were more interested in ending the conversation than actually resolving my problem. This is not the level of customer service I expect from a professional logistics company. Another major issue was their response time. Their replies were extremely slow, making the entire conversation unnecessarily frustrating and time-consuming. Instead of receiving prompt assistance, I was left waiting for long periods without any meaningful updates. I strongly urge Ninja Van to provide better training to your customer service team to ensure they verify customers' information accurately, respond promptly, and fully address customers' concerns before attempting to end a conversation. The overall service I received from both the delivery process and customer support was highly unprofessional and far below the standard I expected. I hope this complaint will be taken seriously and that appropriate action will be taken to improve your service quality and prevent other customers from experiencing the same level of poor service.
EXPECTING FOR THE DELIVERIES
EXPECTING FOR THE DELIVERIES BAM!!!! RESCHEDULE DUE OFFICE ADDRESS!!!! `WHAT KIND OF RETARD EXCUSE!!! 1. COMPLETE ADDRESS DETAILS AND CONTACT APARTMENT* 2. PROCESSING WAREHOUSE (STATION OUG) IS 10min AWAY (SHOULD COLLECT IT!!!) THUMBS UP TO DELIVERY PERSON
Extremely lousy delivery service
Extremely lousy delivery service. Bought item with an online retailer. Indicated as premium tracking. However, no one called to inform delivery. Even at home waiting but no one knocks on door. Received two messages on two occasions; 3 days apart on unsuccessful delivery. First off for any last mile, the courier can contact the recipient on delivery time and confirmation. This is what other couriers do to ensure proper handshake. Ninja van does no such thing. Highly doubtful if they actually attempted delivery AT All. Bad service to the the extreme. If there is a no star, it is most befitting for the company.
Phantom delivery attempts
Phantom delivery attempts. Terrible service. Zero customer support. If its coming from Amazon, complain to amazon directly.
I was expecting a package from Amazon
I was expecting a package from Amazon, shipped to the Philippines. Ninja Van is the delivery agency used by Amazon for deliveries in the Philippines. I had ordered many packages from Amazon in the past and had most deliveries to my home with Ninja Van had problems with "Delivery Unsuccesful" email. While they were eventually delivered, this time I never received the item and it was RTS "Returned to Sender" due to 3 failed delivery attempts. Thing is, I live in a secured community and each time Ninja Van sent me a "Delivery unsuccesful" email, I was home and security stated that no deliveries were attempted to my house. I had been notified by Amazon that there was an issue and Ninja van required more information. So I sent an email to Ninja Van support offering to provide any necessary information. But the email was ignored and the package was never delivered. Ninja Van failed on 2 different levels: 1. Customer service ignored my initial email and subsequent inquiries. 2. The drivers lied about attempting to deliver my package. So because they failed in their obligations to provide service, I was the one who suffered the frustration. Ninja Van should be forced to enter a new "performance" based contract, where they are paid for each delivery based on customer satisfaction. Either they would go out of business immediately of management would finally wake up and force the employees to do their jobs.
Amazon and Ninja Van update..
Amazon and Ninja Van update... So for about ten consecutive deliveries, my packages were delivered by Ninja Van successfully on the first attempt. This is after filing many complaints due to 33 consecutive failed delivery attempts. Yeah, 33 in a row. Amazon actually said it was my fault for not answering the phone. Huh? You blame the customer when a call is totally unnecessary. Just deliver the package. My address is a business open 24 hours. Nobody texts or calls. No attempt is made. Now again, Ninja Van is back to their "attempt was made but unfortunately ran into an issue" lies. 4 in row now. Trying to contact them for an explanation and they never respond. Every other delivery company delivers with no issue but Amazon assigns 95% of their deliveries to Ninja Van. Horrible business practices. 🤬😡
Ninja Van Philippines is a JOKE.
Ninja Van Philippines is a joke. My package was scheduled for delivery on June 9th but when it didn't arrive I contacted customer support and they their was a delay and it would be delivered by June 19th. June 19th came and went and I contacted customer support 3 more times for an update and they ignored all my inquiries. No tracking information available beyond June 9th. AVOID THIS SHIPPING COMPANY! Amazon needs to cut ties with them.
Truly horrible company
Truly horrible company. Parcel been stuck in their warehouse for over a week. Sent email and only bot’s replying ‘Due to a recent surge in inquiries, our response time may take a little longer than usual. Please rest assured that we are doing our best to address every concern as quickly as possible’ and no other updates in another 3 days. Been thru the troubles and contact their live support, ended up basically the useless reply of ‘we’ll try to expedite the delivery’. Such bs company
Useless delivery hub that doesn't know their own city
Useless. Unable to find one of the biggest sub divisions in Baguio, Luzon! Each day the delivery rider rings from some remote Barangay and says where are you - why has my parcel been given to the wrong area driver every time. I will not be able to use Amazon US again if they continue to contract out final mile delivery to this useless collection of idiots
parcels always arrive late
parcels always arrive late, nvr on time, say on its way, next min after asking them where it is after 1 day. Customer service say some useless things then finally reschedule, must i really go through all these? can yall not deliver on time for once? Poor service, hope to never deal with this type of service again. 1 star is being v generous already
Company engages in phantom delivery…
Company engages in phantom delivery where they claim a delivery was unsuccesful but in reality it was not even attempted.
Worst delivery company on the planet
Worst delivery company on the planet. 3 times they said failed delivery on clark as no response, but they never called me or attempted to deliver my package on Clark Base. This company would half to improve 100% to rate a 1 star review. If you have any other company to use, I would, as they are soo oo very bad 👎
The WORST courier company
Ninjavan is very fond of saying "the rider was unable to contact the receiver during each attempt" But the riders never attempt to send any SMS in my case (3x). If there were missed calls the 1st time, I called back the numbers as soon as the calls were missed but there were no replies. So in essence, there was pathetic effort by their rider(s) to call. The 2nd and 3rd time - there were NO calls or texts at all as I became vigilant of the possible delivery the following day. I even instructed our helpers to keep the gates open for the expected deliveries on day 2 and 3 but they never came, called NOR texted. So what their rider reported that I was unreachable or cannot be contacted is an outrageous lie, and it has come to define their courier company as a whole as this is not the 1st time. There were 2 parcels from AERLESS and I kinda expected it to happen on the other parcel as well. This also happened with my Uniqlo and Amazon purchases were your riders never call or text and then mark failed deliveries. The riders even opened the Uniqlo parcel and got one piece of clothing. I think this stems from NinjaVan's lack of accountability or lack of holding their riders accountable. They just allow these things to happen and then leave the responsibility on the owners to look after the parcel. Their courier company should be blacklisted from other companies. Their email responses are so bland, bordering on arrogant and shows no remorse nor accountability on their end.
Never follow order requirement given
If can give 0 star, I will give I ask for delivery through Lazada and I put remarks which Lazada platform allow us to click if we allowed parcel to leave outside door. I choose not to leave outside door and choose delivery address is office and is at void deck. Before I click the order, I see is on weekday delivery, the delivery came earlier on weekend Ninjavan not only fail to follow order and do not care if parcel will be lost. They only care if is deliver on time or earlier and do not care if parcel will go missing. Lucky my family is nearby and I ask my family to make a detour to help me check if my parcel still outside. Feedback to Ninjavan, they do not care and just said will feedback to the team and ask me liaise with seller for this issue. They caused the trouble, problem arises, wash their hands off and just tell you will feedback to team and end the whole case
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