Rise Works

Motsiela GivenSouth Africa · 3 reviews · Experienced 2026-08-09 · Posted 2026-08-09

DON'T CHOOSE RISE FOR YOUR PAYOUT!!!

They're by far the worst in the industry, it's been more than 4 days I've been waiting for them to verify my passkey after more than 2 weeks of my money been trapped with them. The fact that they still talk about "business days" when people's money have been trapped for weeks and their bills haven't been payed just shows how incompetent and unreliable they are.

Poornima KushwahaIndia · 2 reviews · Verified · Experienced 2026-03-09 · Posted 2026-08-09

Good experience till now

Good experience till now. Support is also good

Worst Support experience

Facing issue about RSK passkey and when tried to contact support no response at all, not able to withdraw funds, not able to sign agreement very disappointed with service

Karim KayUnited States · 2 reviews · Experienced 2026-08-03 · Posted 2026-08-06

i ended up getting my withdrawal after…

i ended up getting my withdrawal after 3 business days (5 days) , i had about 4 different people respond to my emails, but def needs to be worked on , i understand a company can be backed up or busy, but whats the point of live chat or support emails if you don't respond or delay a response by a few days....you might aswell just keep it strictly ai , anyways thank you to those who finally got back to me

Terrible Support Time

As a company, I think the concept is fine. Where they’re failing is with support. I’ve been waiting 4 business days for a reply to verify my identification. If the response time is overwhelming and they are having a lot of tickets with not enough people to support them, maybe they need to hire more people or make a better system to self help. Waiting days and days to get money out that I earned is not good service.

Hi everyone,

Hi everyone, I need to bring attention to what I believe is a serious issue with Rise’s crypto withdrawal system. I withdrew USDT from Rise. Every single user-facing screen told me I was withdrawing USDT: the withdrawal page, the transaction history, the confirmation email, the withdrawal receipt. Based on that information, I copied my USDT deposit address from Kraken. What Rise actually sent, however, was USDT0. Kraken does not support USDT0 deposits. As a result, my funds are frozen, and Kraken has informed me that recovering them requires a $200 manual recovery fee. This isn’t a case of me selecting the wrong asset. I selected exactly what Rise presented to me: USDT. At no point did Rise disclose that it would actually transmit USDT0 instead. Over the last several days, this has consumed hours of my time. The money was supposed to go toward paying my credit card, and instead I’ve had to rearrange my finances while spending my weekend dealing with support tickets, blockchain explorers, and evidence collection because the product represented one asset while sending another. I don’t think users should bear the financial consequences of that kind of mismatch. I’m posting this publicly because I hope management investigates what happened, prevents anyone else from going through the same experience, and finds a fair way to resolve the losses and inconvenience this has caused. I would sincerely appreciate someone from the product or leadership team looking into this as soon as possible. Cheers!

QasimIndonesia · 1 review · Experienced 2026-07-29 · Posted 2026-08-05

Can not withdraw my Funds

Rise is a company that makes things difficult for its clients and is extremely slow to resolve issues. i had problem withdraw my funds but they did not resolve my issue no live chat and after 2 days they reply on email, very disappointed everyone should avoid Rise.

Passkey is not working and first payout…

Passkey is not working and first payout is stuck. I am extremely frustrated. My passkey is not working and my very first payout is now completely stuck. I created a new account on July 28th, and by the end of the day, the passkey had already stopped working, locking me out. I managed to resubmit my KYC, but the manual verification is taking way too long and I have received no response to my emails.

Ive have issued rise with my problems…

Ive have issued rise with my problems about Rsk, They reply you once a day support team is not responsive they keep referring you to another person over and over until you lose hope about pursing your funds

LorenzoItaly · 4 reviews · Experienced 2026-08-04 · Posted 2026-08-04

I had an issue with my withdrawal and…

I had an issue with my withdrawal and couldn't understand why. Thanks to the support team's prompt response, they informed me that I had selected the wrong type of bank account. I fixed it within minutes and was able to withdraw my funds without any problems. Definitely 5 stars!

Faster and simpler payments

Issue With Passkey And Withdrawals

Rise platform has been extremely frustrating from the very first day I got to know they were in partnership with the propfirm I use. From registration and finally now to making my first withdrawal. I have been asked to migrate to Passkey and the documents I keep trying to use for my proof of address keep being rejected. And it doesn’t seem like I will be getting a reply from their customer service any time soon too. Please, Rise Works team, I need a reply to know the next best way forward so I can initiate my withdrawal. UPDATE: I cannot post my email here due to Trustpilot’s rules. Rise Works team— please send me a private ‘request information’ prompt through Trustpilot and I will reply there with my registered email.

It has been a week since i uploaded all…

It has been a week since i uploaded all the documents and I still havent heard back. In email the support said that it Would’ve taken between 1 and 3 days but since then Almost 5 week days have passed. Also i’ve been getting ghosted for the last few days with no response in my last 4 emails. I would really like to get some help

Unacceptable v2 rollout — My money is locked behind broken migration bugs

dissapointed and not happy, they worked flawlessly in their version 1 but since version 2 has rolled out they have added a rsk password which wasnt set up in version 1 so it simply doesnt exist but they still ask for it when trying to withdraw ur balance??? im very concerned as i have seen reviews who have been waiting for weeks and up to months on reddit and on trustpilot, I hope they do no take this long with my authorization of my passkey and for now i personally would advise to not use rise until this issue is fixed. **UPDATE:** They approved my passkey recovery three days later. I was then able to withdraw my money from Rise and received it in my bank account. RiseWorks replied to my review asking for more information. I provided everything they requested, but they never contacted me afterwards. They may have done something in the background, but I can't say for certain. Overall, it was a stressful and frustrating experience getting my money out because of the password migration issue. Thankfully, it was resolved relatively quickly compared to some of the reviews I've seen from other users. I'm happy the issue was eventually fixed, but customer support is still a concern. Given that this company handles people's money, their support should be much better, and issues like this should not exist in the first place.

This isn't ""technical…

This isn't ""technical maintenance""—it’s a slow-motion exit scam! Rise is deliberately freezing withdrawal pipelines to hoard client funds."l

Benny WhangSouth Africa · 5 reviews · Verified · Experienced 2026-05-09 · Posted 2026-08-03

Process was fast and satisfactory

holding my funds for over 2 MONTHS - TO ME LOOK LIEK THEY EXITING MARKET

holding my funds for over 2 MONTHS they HAD ISSUE WHEN THEY MERGED WITH PASS CODES NOW THIS IS FIXED BUT TRANSFERS TO OTHER INSSTITUIINS ARE BLOCKED , THEY TRIED TO BALE ON MY BANK BUT WAS NOT CASE WAITING FOR EACH RESPONSE BETWEEN 2 DAYS TO 1.5 WEEK LOOKS LIKE ONE TO TWO PPL ARE HANDELING ALL CS BE AWARE LOOKS LIKE THEY ARE GOING OUT OF BUS

1Consider this your final warning

1Consider this your final warning: DO NOT use a Rise account unless you want your crypto held hostage behind deliberate error screens.

JoshuaUnited States · 1 review · Experienced 2026-07-28 · Posted 2026-08-03

New RSK experience

Hello I am writing this review in response to my experience with the platform migration and RSK issues I had. Like many others I had difficulty with withdrawing my funds. I could not use my legacy RSK, so I had to create a passkey. I had to create a Passkey 3 separate times, but I believe most of the error was on my end. Here is what I’ve learned. When you create your passkey make sure it is on the device you intend to make withdrawals from and that device only. I suggest a computer. Once the passkey is created it is automatically created and linked to your specific device. I use windows and I was able to view the new RSK in my password manager. Don’t delete the passkey. If you delete it you will have to start all over and create a new one. After that you must wait for the passkey to be manually verified because the current wallet address linked to your account won’t work with your new passkey that you created. Once the passkey is verified manually, if it that point you still can’t withdraw then reaching out to support is the way to go. Although this took longer than I liked i appreciate the support team assisting me throughout the process and promptly alleviating this issue.

RSK password that i did not setup. cant withdraw

i have money in my account and i wanted to withdraw but this website is asking RSK password that does not exist. ive tried a recovery method but it wont accept my mortgage bill, credit card bill and property tax bill as proof of address, no live agent to talk to. disappointing.