Web3-enabled payroll and compliance for global workforces. Rise makes it easy to hire, onboard, and pay international contractors in fiat and crypto across 190+ countries, compliantly. With instant fiat<>crypto routing, flexible pay schedules, automated onboarding and compliance checks, as well as secure on-chain professional IDs, Rise is the smart way to streamline payments to global contractors and contributors.
Written by the business, not verified by us.
Is Rise Works legit?
Rise Works (www.riseworks.io) has a 2.4 out of 5 rating on OK.one, based on 195 user reviews collected here. It is listed under Business Services and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast payouts, noting that money transfers to bank accounts are completed seamlessly within minutes. Many people also appreciate the reliable, convenient, and simple platform interface designed for receiving funds without complications.
However, some customers also noted frustrating difficulties with passkey authorizations, login blocks, and delayed customer service email responses. A few people experienced unexpected issues during onboarding and identity verification, leading to prolonged waiting times to access their earned money. Reviewers mention that support agents sometimes take several days to reply, which causes unnecessary stress during major platform updates.
Auto-generated from all reviews of this business. For reference only.
To anyone whose funds are stuck due to their broken and sluggish system, report them immediately to the FTC and FinCEN. File as many complaints as possible to demand accountability from this notoriously slow platform!!
Reply from Rise Works2026-07-29
Dear Rani,
We're sorry to hear about your frustration with stuck funds and slow processing. We take these concerns seriously and are committed to resolving genuine issues promptly and transparently.
Could you please reply to our request so we can look into your specific account and help get this resolved?
Best regards,
Rise Team
Been trying to contact customer service through the chat for the longest can’t get out through to a support agent. Need them to help me sort my account out
Reply from Rise Works2026-07-29
Dear Deepesh,
We're sorry for the difficulty reaching a support agent through chat. We understand how frustrating that delay can be.
Could you please reply to our request so we can look into your account and help sort this out directly?
Best regards,
Rise Team
N
Ndey · 1 review · Experienced 2026-07-25 ·
★★★★★
fix the RSK password, passkey, and other issues
Hurry up and fix the RSK password, passkey, and other issues. Fix them instead of frustrating people and acting like you are holding their money hostage. Your business will collapse soon, especially once people start reporting you to authorities in your jurisdiction! Move fast!
Reply from Rise Works2026-07-29
Dear Ndey,
We're sorry to hear about your frustration with the RSK password and passkey issues. Please know we are not withholding funds intentionally, and we take these technical concerns seriously.
Could you please reply to our request so we can look into your specific account and help resolve this?
Best regards,
Rise Team
People are getting desperate with Rise payment. Where is Hugo Finkelstein as CEO to step up and fix this service? Nowhere to be found! You are being extremely shady by keeping customers infuriated and waiting forever, and you will face the consequences!
Reply from Rise Works2026-07-29
Dear Heni,
We're sorry to hear about your frustration with delays in payment processing, and we understand how difficult this waiting period has been. Please know that your concerns are being taken seriously by our team.
Could you please reply to our request so we can look into your specific account and help resolve this?
Best regards,
Rise Team
V
Victor Hugo · 1 review · Experienced 2026-07-26 ·
★★★★★
Unable to Get Paid Because Rise's Platform Doesn't Work
I had one of the most frustrating onboarding experiences I've ever had with a payment platform.
I created my account, completed the verification process, and set up my Passkey exactly as instructed. Everything appeared to work correctly—I was able to register wallets and use the security features without any issues.
However, when it came time to sign my contract, the platform repeatedly failed with a "Passkey authorization failed" error, making it impossible to complete the process and receive my payment.
Following support's instructions, I created a brand-new Passkey. The result was exactly the same. The platform accepted the Passkey, but still refused to authorize the contract signature.
Support's only response was that every new Passkey requires 72 business hours or longer for an internal security review before it can be used. This information is not made sufficiently clear before you reach the final step of the onboarding process.
For people who are waiting to receive money, asking them to wait several business days because of an internal process is simply not reasonable. If your platform prevents users from signing their contracts, it also prevents them from getting paid.
To make matters worse, my legitimate proof of address was repeatedly rejected by the automated KYC system, creating even more unnecessary delays.
I repeatedly asked for a practical alternative, such as allowing me to sign the contract manually and return it by email, but the process remained blocked.
A payment platform should facilitate payments—not create obstacles that prevent users from accessing their own funds.
Based on my experience, the onboarding process is overly bureaucratic, slow to resolve technical issues, and lacks practical solutions when something goes wrong. I sincerely hope Rise improves both its platform and its customer support, because my experience has been extremely disappointing.
Reply from Rise Works2026-07-29
Hi Victor,
We hear you, and we sincerely apologize for the frustration and payment delays caused by these technical and verification roadblocks. We completely agree that getting paid should be seamless, and we regret that our security review process and automated KYC system created such a poor experience for you.
We want to make this right immediately. Please reply to our official Trustpilot information request with your account email address.
We'll prioritize your issue as soon as you reply.
Dear Amol,
Thank you for the great review! We're happy to hear the withdrawal process was smooth for you.
Best regards,
Rise Team
U
Usman Ali · 5 reviews · Experienced 2026-07-28 ·
★★★★★
60 USD Still stuck...
Ok so were now onto the 20th day of not being able to make any withdrawl of my own funds. Rise support finally replied to me last night suggesting that the issue had been resolved. Guess what, I STILL CANNOT WITHDRAW. Lost for words at this point...60K USD STILL STUCK!!
Please expanding your customer support! Many users are experiencing difficulties with the V2 migration process, including RSK password issues and other account-related problem!
Your customer support team is urgently needed, especially considering that many users have been waiting for weeks without receiving any response from support. This level of delay is extremely frustrating and has a significant impact on customer trust and satisfaction.
We sincerely hope this feedback will be taken seriously and that the quality and responsiveness of your customer support can be improved. Thanks!
Reply from Rise Works2026-07-29
Hi Alfauzi, thanks for the honest feedback. Sorry for the frustration with the V2 migration and support delays.
Could you reply to the "Request information" prompt above so we can look into your account and resolve this?
Really appreciate you flagging this.
Hi there
We apologize for the frustration and for failing to deliver the support experience you expected. We take feedback like this seriously and want to help.
Please respond to our information request directly here on Trustpilot, and we'll follow up right away.
E
Eric · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Poor Customer Service and Slow Resolution
I successfully completed RSK recovery, KYC, passkey authorization, and signed the required agreement. My invoice was marked as paid, but my available balance remained at $0.00. Support responded politely and escalated my case to the Tech Team, but the resolution took much longer than expected. My concern is not the escalation itself, but the lack of timely updates for customers waiting to access their own funds.
Reply from Rise Works2026-07-29
Dear Eric,
Thank you for the detailed feedback, and we're sorry for the delay in resolving your balance issue and the lack of timely updates during the escalation. We appreciate you acknowledging the escalation process, and we agree that communication during the wait should be better.
Could you please reply to our request so we can check on the status of your case and follow up directly?
Best regards,
Rise Team
I have had a very disappointing experience with Rise.
I am unable to sign my contract because I continuously receive the error:
“Wallet authorization failed: Unfortunately, we couldn’t authorize your request using rsk-legacy.”
Rise instructed me to reset my RSK authorization and migrate to Passkey as part of the V2 migration. After resetting RSK, Passkey setup fails and instructs me to contact support. As a result, I cannot use either RSK or Passkey to sign my contract.
I signed different contract before.
Since then, I have sent multiple follow-up messages and have received no response.
My client is already shown as Active, but I am completely blocked from signing the contract and accessing my payout. If you migrate users to a new platform, unresolved authorization issues like this should be handled much more quickly.
So i m waiting urgen answer.
Update: they fixed it finally. I think they are so busy and they need to improve. I took back one star and gave four stars.
Reply from Rise Works2026-07-29
Dear Ersoy,
Thank you for the update, and we're glad to hear the authorization issue was resolved. We're sorry for the wait and the disruption this caused with signing your contract and accessing your payout during the V2 migration.
We appreciate you taking the time to note the resolution, and we'll keep working on improving our response times.
Best regards,
Rise Team
recived my fundes with 2 minutes one of the best crypto platforms out there i realy love them
Reply from Rise Works2026-07-29
Dear Yohannes,
Thank you so much for the kind words! We're thrilled to hear you received your funds quickly and had such a great experience. Feedback like this means a lot to our team.
Best regards,
Rise Team
I cant sign signature because your RSK Rise security key is always invalid! And your support really slow, please fix this i already email, i need to sign the signature fast!
Reply from Rise Works2026-07-29
Hi there
Thank you for bringing this to our attention. We’d like to look into the issue with the invalid RSK security key so we can help you as quickly as possible.
Please respond directly to this Trustpilot information request, so our team can locate your account and assist you.
Thank you!
d
dee · 3 reviews · Experienced 2026-06-26 ·
★★★★★
if i could rate 0 stars i would..
if i could rate 0 stars i would..
it’s now week 4 of not being able to withdraw my payouts. i don’t even believe rise has a support team because there’s been no communication, ive been emailing and getting no response. unsure on how some people are getting payouts and ive been waiting for a whole month now! all we ask for is the truth, where is our money?!
it still says on my rise account i have £0 available to withdraw but the money is still in my contractors balance. wtf is going on??
Reply from Rise Works2026-07-29
Hi Dee,
We apologize for the delay and the lack of response to your emails
To help us find your account and investigate why your funds aren't showing as available, please reply to our official Trustpilot information request with your account email address.
We'll prioritize your issue as soon as you reply.
A
Aping · 3 reviews · Experienced 2026-07-27 ·
★★★★★
Dear Support Team,
Dear Support Team,
my bf unable to withdraw my own funds or complete the required signature for the PROP Firm because I keep receiving an RSK Password and Authorization Failed error, even though I am entering the correct password.
This issue is preventing me from accessing my own money. Please investigate and resolve this problem as soon as possible.
I would appreciate your prompt assistance.
Thank you
Reply from Rise Works2026-07-29
Hi Aping,
We’re very sorry to hear you're experiencing an authorization error when trying to access your funds. We know how important it is to resolve this quickly.
Please respond directly to this Trustpilot information request, so our team can locate your account and investigate immediately.
Thank you!
Dear Cricketer Swayam,
Thank you for the great review! We're glad to hear Rise has been a good experience for receiving your payments. We appreciate you taking the time to share this.
Best regards,
Rise Team
J
Jay · 5 reviews · Experienced 2026-07-15 ·
★★★★★
It has been 2 weeks now since I…
Update: 08-06-2026
They pretended to respond to my review and requested for information. I gave them my info and they never got back to me. If you're going to attempt to follow up, actually follow up this is just terrible service with your faulty rsk passkey and document verification process.
Original review below:
It has been 2 weeks now since I requested a withdrawal and even the customer support is just slow. I cannot even setup a passkey which says I had one and I never did. The rsk passkey setup has been faulty and this is now taking a very long time for me to withdraw from my account. I am very disappointed as this holds a lot of people back from receiving their own funds.
Your company requested for additional details yet for some reason my link expired. This is ridiculous how my issue is being handled.
Reply from Rise Works2026-07-29
Hi Jay,
We are very sorry to hear about the trouble you've had with your withdrawal, the passkey setup, and the expired link. This is certainly not the smooth experience we aim to provide.
To help us locate your account and send you a new link right away, please respond to our information request directly here on Trustpilot.
Once received, we’ll prioritize your ticket and assist you with the passkey issue immediately.
R
Ravi Patel · 3 reviews · Experienced 2026-07-26 ·
★★★★★
Quite confusing
I don't have a problem with the interface.i am questioning what happened with my so-called passkey. I withdrew successfully a few times and then recently my passkey wouldn't unlock my payout. Sadly I don't also clearly know how this platform works and cannot find clear instructions to get it setup successfully.
Reply from Rise Works2026-07-29
Dear Ravi,
Thank you for the feedback. We're sorry for the confusion around the passkey and the lack of clear setup instructions, especially after it stopped unlocking your payout despite working before.
Could you please reply to our request so we can look into your specific account and help get this sorted?
Best regards,
Rise Team
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