Rise Works

The Upgrade was more like a downgrade

So disappointing. I've been trying to withdraw my funds for 16 days and still no fix yet. "The tech team is working on it" I understand that but they need to work double time and rise pay them for the extra hours they need to put in to get this fixed. This issue has cost me financial because of late fees now. Please head this asap

Worst payment company

Worst payment company, i tried multiple times for onboarding they rejected everytime for no reason. Such a dumb company.

Used to be a great platform but now..

What used to be a great platform turned into a shit show. Just like all the 1 star reviews, customer service takes an eternity and issues with passkey/RSK security passcode is absurd. I've been trying to access my funds the past 2 weeks but no luck.

rise used to be good,ive been with them…

rise used to be good,ive been with them for 2 years but ever since the onboarding its been a complete disaster ,for two weeks ive been trying to get help from support with my Rsk recovery,but all you get is automated replies to your emails,its like they dont even read them,its not easy getting your money stucked there while you have bills to take care of.

RSK has been verified but still nothing…

RSK has been verified but still nothing happened only Hy hopes shattered again please 🙏 i humbly request everyone Don't put your hardend money here Rise has major issues within it..... And now even after RSK recovered still money is not withdrawing then you can assume nothing gonna happen No customer support Please stay away. From rise

very bad

very bad. never use rise works again. My payment of 1500 dollar is not available for withdrawal even after 14 days. Every time I complain the costumer care says the same statement that the technical team is working on your issue. I have to pay my emis. But they are not solving the issue. It says how bad there technical team is. Never use rise again

Zero communication

I wanted to withdraw money for the first time, but I was asked to use a passkey that I had never created. To resolve this, I had to start the passkey recovery process, which required identity verification. The system said it could take up to 48 hours. It's now been more than 48 hours, and I haven't received any updates or communication. Customer support has also been ignoring my messages. This is a very disappointing experience and a poor way to do business.

RST Password

Giving a one-star rating and describing the problem here is probably the only way to resolve any issue. Like everyone else below, I'm having trouble with withdrawals, and support is essentially non-existent (it takes at least several days to respond). I started trying to restore my RST password over two weeks ago. I've been waiting for Passkey authorization since July 9th. I feel like nothing is happening. The fact that Rise is still accepting payments from prop firms but is unable to forward them reinforces my belief that this may be a scam. I'll keep you updated on any changes.

It's a nightmare!!

It's really terrible!!! I usually got paid out from prop firm directly to my crypto wallet. But then I need to use Rise. It was really a nightmate. I can't withdraw my fund at all. It repeatedly show that "Server error on PUT...". Try to contact support via chat, but there was only menu, but with no button/function for chat support at all. Contacted via email and the respon was soooo slowwwww!! Come on man, you are in financial service business, be more reliable and responsive. I'm sooooooo disappointed. Till to this day, I still can't withdraw my fund

My funds are not available to withdraw for more than 2 weeks

Another 2 days passed since they asked for the 2nd time my personal information via Truspilot, but as expected they just ask but don't take action. I cannot withdraw my funds for already 2 weeks and they make the same excuse everytime. PLEASE, DO NOT REQUEST MY CONTACT/PERSONAL DETAILS VIA TRUSTPILOT. I ALREADY PROVIDED 2 TIMES IN THE LAST 5-6DAYS, BUT THERE IS NO ACTION FROM YOUR SIDE. CHECK INSTEAD MY PREVIOUSLY SUBMITTED INFORMATION. I DON'T WANT TO SUBMIT FOR THE 3RD TIME Update!!! I filed a complaint in Consumer Financial Protection Bereau, since there is no concrete response or explanation from Rise. I also asked the to forward my complaint to FinCEN if neccesary, since Rise is registered with them as Money Service Business. I urge everyone to do the same. It is time to action rather than waiting for them

Been struggling for weeks now to…

Been struggling for weeks now to withdraw my funds. Really disappointing!

I recently received a security notice…

I recently received a security notice from Rise regarding the use of the same withdrawal method across multiple accounts. I understand the importance of security protocols and compliance, and I want to clarify that the situation appears to have been caused by my use of two different email addresses for trading-related accounts. I have already contacted Rise support, explained the situation, and asked what steps are necessary to ensure my account remains fully compliant. I also asked whether removing the Binance wallet from my other account would allow me to continue withdrawing funds normally using the verified withdrawal method registered to this account. I appreciate the platform’s focus on security, but I would appreciate clearer guidance and confirmation from support so I can resolve the matter without risking further account restrictions. I hope Rise can provide a prompt and transparent resolution.

Funds missing since June 9 and still no…

Funds missing since June 9 and still no real answer My withdrawal from Rise was marked as completed on June 9, 2026, but the money never arrived in my bank account and was not returned to my Rise balance. I reported the issue on June 22, sent the requested bank statement on June 23, and have followed up many times since then. Rise later said there was a beneficiary name mismatch and that they would request a recall of the transaction. Weeks later, the funds are still missing. Rise has now confirmed that the case is still open with their banking provider, but they cannot provide a banking reference, recall reference, payment trace, estimated timeframe, or confirmation of when the money will be credited back to my Rise balance. This is not acceptable. Polite support messages are not enough when customer funds are unaccounted for. I need a concrete resolution, not repeated generic updates saying the case is still under investigation.

tuncerrOHungary · 4 reviews · Experienced 2026-07-15 · Posted 2026-07-15

Dissappointed , Rise withdrawal issue

I am extremely disappointed with my experience with Rise. For several days I have been unable to withdraw my own money because every withdrawal attempt fails with an “Authorization Failed” error, even though my account is set up correctly. I recreated my passkey, used my recovery code, verified my bank account, and followed every instruction provided by the support team, yet nothing has resolved the issue. People depend on this money to pay their bills and cover daily living expenses, so simply saying that the issue is being investigated is not enough. If there is a technical problem affecting withdrawals, customers deserve transparent communication and regular updates. Not knowing when you will be able to access your own funds is unacceptable. I sincerely hope Rise resolves this issue quickly, but based on my experience so far, I cannot recommend the service. If this situation is finally resolved and I am able to access my funds without any further issues, I will be happy to update or remove this review to reflect my experience fairly.

Javier NuñezChile · 4 reviews · Experienced 2026-07-11 · Posted 2026-07-15

I've been waiting almost 4 days for…

I've been waiting almost 4 days for identity verification and I haven't received a single email in all that time — no confirmation, no status update, nothing. For a platform that handles money withdrawals, this level of delay on something as basic as verification is unacceptable. The support chat only provides automated AI responses, with no real option to escalate to a person. I wrote in asking for an update on my verification status and got generic replies that didn't resolve anything. If this is what happens during onboarding, which should be the simplest and fastest part of the entire customer relationship, it's a worrying sign of how they'll respond when a real issue comes up with the account or a withdrawal. At minimum, I expected clear communication and reasonable timelines. Four days with no response and no way to reach a real person is not an acceptable standard for a company handling users' money. I hope the company responds to this review and explains what's going on with verification times.

ZachUnited States · 1 review · Experienced 2026-07-14 · Posted 2026-07-15

This service is great until something…

This service is great until something goes wrong, then customer service is no help whatsoever. I have been having issues with my passkey and have been going back and forth with support for 2 weeks. It's almost like they don't even read my messages because they always ask for information I have already sent. I understand they are having issues right now but I don't appreciate generic responses and not addressing the problem I'm facing. I'm getting to the point I don't know what to do but turn to CFPB. Update: I did not receive an information request on trustpilot like stated in response

Not efficient enough

Rise used to be fast, reliable, and efficient, but lately the service has become extremely disappointing. Delayed payouts are unacceptable, especially when many of us rely on these funds to cover essential expenses such as household bills and medical costs. You stated that RSK withdrawals would be processed within 48 hours, yet my withdrawal has now been pending for over a week with no update or meaningful response from your support team. This level of service falls well below the standards you previously set. I need my funds released as soon as possible. Keeping clients waiting without communication is unprofessional and creates unnecessary financial stress. If there are delays, the least you can do is provide honest updates instead of leaving customers in the dark. Please treat this as a matter of urgency and process my withdrawal immediately.

Salar KhanPakistan · 2 reviews · Experienced 2026-07-15 · Posted 2026-07-15

My ID verification is stuck and wont go…

My ID verification is stuck and wont go ahead which is causing me problems in my prop firm payout, customer support is non existant and the live chat is showing an error, is this company shutting down or what

it's been 10 days since I've requested…

it's been 10 days since I've requested for rsk password reset which I didn't create. no passkey no wallet nothing works. have even requested to reverse to payer. ryker replied once saying it's final stage of recovery, a week ago nothing since.none at rise seems to care. update: they did get back and recovered key.

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