Web3-enabled payroll and compliance for global workforces. Rise makes it easy to hire, onboard, and pay international contractors in fiat and crypto across 190+ countries, compliantly. With instant fiat<>crypto routing, flexible pay schedules, automated onboarding and compliance checks, as well as secure on-chain professional IDs, Rise is the smart way to streamline payments to global contractors and contributors.
Written by the business, not verified by us.Rise Works (www.riseworks.io) has a 2.4 out of 5 rating on OK.one, based on 195 user reviews collected here. It is listed under Business Services and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast payouts, noting that money transfers to bank accounts are completed seamlessly within minutes. Many people also appreciate the reliable, convenient, and simple platform interface designed for receiving funds without complications. However, some customers also noted frustrating difficulties with passkey authorizations, login blocks, and delayed customer service email responses. A few people experienced unexpected issues during onboarding and identity verification, leading to prolonged waiting times to access their earned money. Reviewers mention that support agents sometimes take several days to reply, which causes unnecessary stress during major platform updates.
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Hi there! We're so happy to hear you appreciate our instant withdrawal service! Thank you for your kind words. Best, Team Rise
Original text: Unable to complete onboarding as their AI rejected my proof-of-address document(ID document ok) .. Customer support is not reacting(2-3 days estimate and it’s 7 working days since) .. Also they sent me, that sending new messages again can delay the reaction, so no way to urge your request. Very terrible customer support, I would expect such a company, working with money, having good customer support. After writing this review, the problem was solved next day. Changing to 3 stars.
Hi Adam, Thank you for reaching out, and we apologize for the delay and any frustration caused during your onboarding process. Please respond to our Trustpilot information request with your account details so we can look up your email address, locate your case, and have our team review it immediately.
great payment platform efficient and fast payout
Hi Oyekola, Thank you for taking the time to share your feedback! We're glad to know you find Rise to be a great payment platform. We appreciate your support!
Hi there, Thank you for your feedback, and we sincerely apologize for the frustration regarding your support experience. Since your email address is visible here, we are locating your account details right now and having our team review your situation immediately so we can reach out to you directly via email.
I accidentally exited the onboarding/KYC process before submitting any documents. The AI bot(Fin) correctly identified that my onboarding session needed a onboarding /kyc reset. However, after requesting escalation to a human, I received no further response from either the chatbot or a support agent. There was no confirmation that my reset request had been submitted, leaving my account stuck. I hope Rise improves the support process and provides clearer communication during onboarding issue
Hi Ankit, I sincerely apologize for the frustration and for leaving you stuck in the onboarding process without a response. It is completely understandable to expect a seamless handover to a human support agent when an automated process gets interrupted. I am personally looking into your account right now to ensure your onboarding/KYC session is reset immediately. A member of our support team will reach out to you directly via email to confirm the reset and make sure you can complete your setup smoothly. Thank you for your patience as we work to improve our communication and support flows.
The support they have is second to none, I hope my journey stays positive as their support experience.
Hi Hamza We're so happy to hear our support team provided you with such a positive experience! We are committed to ensuring your journey with us remains excellent. Best, Team Rise
Submitted documents via Rise's automated link, got sent to manual compliance. A few days later, told to resubmit via the same automated link — then bounced back to manual compliance again. This cycle has repeated multiple times over 2+ weeks. Every reply takes 3+ days andthen sends the same link again with no explanation of what's actually wrong. No progress at all;.
Hi Vamshika, I completely understand your frustration. Being caught in an endless verification loop for over two weeks with no clear explanation is completely unacceptable, and I sincerely apologize for the lack of progress. To help me break this cycle, could you please respond to our Trustpilot information request with your account details? Once you reply there, I will have your email address, allowing me to personally locate your case and have a human member of our compliance team review your documents manually right away. Thank you for your patience as we get this sorted out for you.
Funds arrived on monday, and cause of RSK and passkey not being able to withdraw. I have been trying to recover my rsk but is telling me passkey cannot be created while rise is telling me its under review and has been under review for 5 days. Communication is very bad and responses are very minimal and they dont answer. I am willing to change my review if they fix my problem.
Hi there, Thank you for reaching out, and we apologize for any frustration regarding your account status and communication. Please respond to our Trustpilot information request with your account information so we can obtain your email address, locate your case, and have our team review it immediately.
Fast, easy, and cheap commission! Thanks
Hi David We're so glad to hear you found our service to be efficient and affordable! We truly appreciate your kind words. Best, Team Rise
Very smooth and fast process of payments. Easy and smooth experience.
Hi Viraj We're so happy to hear that you had such an easy and smooth experience with our payment process! It's wonderful to know that everything was fast and efficient for you. Thank you for your positive feedback! Best, Team Rise
Extremely poor customer service and no accountability from Rise. I have been trying to resolve a simple account name correction issue for over a week, and my experience has been extremely frustrating. Despite providing my passport, my full legal name, and all the information required, my issue has still not been resolved. The most disappointing part is the complete lack of communication. Every single follow-up and attempt to get an update was initiated by me. I have repeatedly contacted support, yet I have been left waiting for days with no meaningful response, no progress update, and no clear explanation. This is not just a minor profile issue. Because my account details are incorrect, I am unable to receive funds that are waiting to be transferred to my Rise account. A platform responsible for handling customers’ money should not leave users without answers for over a week while their funds are being delayed. The lack of urgency, poor communication, and disregard for customers’ problems are unacceptable. I expected a professional payment platform, but instead I have experienced delays, silence, and a complete lack of support. I strongly hope Rise improves its customer service because this level of support is not acceptable for a company handling people’s funds.
Hi Yaniv, Thank you for reaching out, and we sincerely apologize for the frustration regarding the delay in correcting your account name and the impact this has had on receiving your funds. Please respond to our Trustpilot information request with your account details so we can look up your email address, locate your name correction request, and have our compliance team review and update your profile details immediately. Best regards, Rise Support Team
I requested a payout on the old platform and it went smoothly but ever since the new platform I needed to use a "RSK" which I never even created and there was no option to reset it with the 12 word phrase. I have requested an "RSK Recovery" on July 1st it and it was finished and authorised but when I tried to use the Passkey that was created it didn't work. Then I did another RSK Recovery but this time when I tried to use the same ID that I used for the KYC and the other RSK Recovery they said they couldn't verify my identity. I have over 2K USD now stuck on this platform which I can't do anything with. PLEASE WATCH OUT IF YOU ARE TRYING TO USE THIS PLATFORM FOR YOUR PAYOUTS!!!!!!!!!!
Hi Bat, Thank you for reaching out, and we sincerely apologize for the frustration regarding your RSK recovery process, the platform migration issues, and the delay with your funds. Please respond to our Trustpilot information request with your account details so we can look up your email address, locate your verification attempts, and have our team review your identity check immediately to resolve this error. Best regards, Rise Support Team
I wanted to request a payout but then it showed me that I needed to use a RSK that I never even created. Started the RSK recovery then got the Passkey but it wont authorise the passkey that was created. these guys are just blatent scammers.
Hi Yilin, Thank you for reaching out, and we sincerely apologize for the frustration regarding the RSK recovery process and the issues you are facing with authorizing your passkey. Please respond to our Trustpilot information request with your account details so we can look up your email address, locate your case, and have our team review your passkey authorization settings immediately to get this resolved. Best regards, Rise Team
I had used Rise before to receive funds from my funding account; the withdrawal process was fast and efficient back then. On Monday, I sent the money from my funding account to Rise and received it, but when I tried to withdraw *my money*—using the same method as before—it asked for an RSK that I had *never* created. I contacted support, and they asked me to create a new RSK. I did as instructed, only to be told I had to wait 72 hours just to get authorization to create a new RSK. I’ve never had to wait that long just to set up a new key before, but anyway... 72 hours have passed, and I still haven't received any update. I’ve messaged the support team, but they simply ignore you, even when they’re online. PROBLEM SOLVED. Thanks to the lady who posted how to solve this issue
Thank you for updating your review. Juan. We are glad to hear that you were able to bypass the block and successfully access your funds using the community workaround. We sincerely apologize for the frustration caused by the 72-hour delay and for the lack of responsive communication from our team during this time. Your experience is not the standard we aim for, and we are actively improving our support workflows and documentation to ensure users encountering RSK transition issues receive clear, immediate guidance. Thank you for your patience with us.
Hi Dayaram We are so glad to hear you find our platform excellent! Thank you for sharing your positive feedback with us. Best, Team Rise
First time doing business with them. Signed up when it was still Rise v1. Now I recieved funds into my V2 account but i am unable to make withdrawals as there is no RSK password. I have done the recovery request. First they told me 24 hours. Then 48 hours. Agent told met 76 Hours. Now they change their story to 76 business hours? So does that mean i have to wait 2 WEEKS for them to review my case and actually withdraw my own money. Poor service. Edit: It has been 7 days or 168 hours now, and I'm still not able to withdraw my funds.Online agents keeps on sending me automated responses and no update happening, I just keep on hearing new excuses. Edit: Account is "at the last stage" according to their support, it has been at the last stage for 7 days already. KYC and everything has been done months ago. No working passkey, no real update, and my funds are still stuck with more money going into the account in the next 7 days. This is sickening!
Hi Heindrich, Thank you for your feedback, and I sincerely apologize for the conflicting timelines and poor support experience regarding your RSK recovery. It is completely unacceptable that you received shifting information while waiting to access your funds. I am personally looking into your account right now to ensure our team reviews your case immediately. We will reach out to you directly via email with a clear status update.
This is my 3rd update I finally received my money after 9 days of fussing and fighting but I did receive my funds thank you Ryker I was very tough on you and i respect your cool calm demeanour even after I was fuming at you because I was frustrated now I can pay my bills even though I’m behind but better late than never once again thank you riseworks team
Hi Khwezi, Thank you for updating your review and for your honesty. We are incredibly glad to hear that you finally received your funds and can take care of your bills. We completely understand how frustrating delays can be when it comes to your money, and your initial frustration was completely valid. I will be sure to pass along your kind words to Ryker. Maintaining a calm and helpful demeanor, even during stressful situations, is exactly what we strive for. Thank you for your patience with our team, and we wish you a much smoother experience moving forward.
has taken 10 business days to even email me back, i have thousands sitting in payouts that u cannot receive simply because the staff will not reach out to me to help resolve my problem
Hi Kalem, I sincerely apologize for the delay and the frustration this has caused while your payouts are pending. It is completely unacceptable that you haven't received a response regarding your funds. I am personally tracking down your account and open ticket right now to ensure our team contacts you immediately. We will reach out directly via email to get this resolved for you.
good company, nothing bad to say
Hi Augusto, Thank you for taking the time to share your feedback! We're glad to know you're having a great experience with Rise. We truly appreciate your support!
I've always been satisfied with both the process and the speed. I highly recommend it.
Hi Nicola Thank you for your wonderful review! We are so pleased to hear that you've consistently been satisfied with both our process and speed. We truly appreciate your high recommendation! Best, Team Rise
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