Web3-enabled payroll and compliance for global workforces. Rise makes it easy to hire, onboard, and pay international contractors in fiat and crypto across 190+ countries, compliantly. With instant fiat<>crypto routing, flexible pay schedules, automated onboarding and compliance checks, as well as secure on-chain professional IDs, Rise is the smart way to streamline payments to global contractors and contributors.
Written by the business, not verified by us.
Is Rise Works legit?
Rise Works (www.riseworks.io) has a 2.4 out of 5 rating on OK.one, based on 195 user reviews collected here. It is listed under Business Services and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast payouts, noting that money transfers to bank accounts are completed seamlessly within minutes. Many people also appreciate the reliable, convenient, and simple platform interface designed for receiving funds without complications.
However, some customers also noted frustrating difficulties with passkey authorizations, login blocks, and delayed customer service email responses. A few people experienced unexpected issues during onboarding and identity verification, leading to prolonged waiting times to access their earned money. Reviewers mention that support agents sometimes take several days to reply, which causes unnecessary stress during major platform updates.
Auto-generated from all reviews of this business. For reference only.
What people say
ChrisUnited Arab Emirates · 4 reviews · Experienced 2026-07-15 ·
★★★★★
Scam
Scam. Using terrible AI videos to scam people.
Reply from Rise Works2026-07-15
Hello Chris,
We want to assure you that Rise is a legitimate payroll platform and we do not use AI videos or engage in any scamming activities.
We have sent you a secure information request here on Trustpilot to ask for your registered email address.
Please reply to it with your details so we can locate your account and address any issues you may be experiencing.
Great platform to receive payout from propfirms. The withdrawl to bank account process was smooth, received the funds within 2-3 minutes after the request. However, the processing fees is bit higher, they charge flat $10 per transaction for any amount of money. It could be good if they had $5 per transaction or some percentage of amount to be received.
Reply from Rise Works2026-07-20
Hi Ullas,
Thank you so much for the 5-star review! We're thrilled to hear that your payout arrived in just 2–3 minutes and that the process went smoothly for you.
We also appreciate your constructive feedback regarding our transaction fees and pricing structure.
Input like yours helps us evaluate how we can continue improving and providing more value to our users.
Thanks again for choosing Rise!
E
Evan ValenzuelaUnited States · 1 review · Experienced 2026-07-12 ·
★★★★★
Rise Identity identity verification Issues
Payout with Tradeify took over 8 business days before reaching out to Rise support to escalate issue. Documentation was provided and support said account was now approved. Yet, I am still stuck on the pending identity verification page of the onboarding process. Over $6k of payouts are just sitting in space right now and I have missed bills due to this issue.
Reply from Rise Works2026-07-14
Hello Evan,
We are very sorry for the frustration and the delay you've experienced with your identity verification and Tradeify payout.
We understand the urgency of this and want to look into your onboarding status.
We have sent you a secure information request here on Trustpilot to ask for your registered email address. Please reply to it so we can locate your account, resolve this pending verification page error, and assist you right away.
Best regards,
The Rise Team
jacob De La TorreUnited States · 1 review · Experienced 2026-07-13 ·
★★★★★
I requested a payout through my funded…
I requested a payout through my funded futures prop firm of $1600 on july 5th. The funds hit riseworks quick, but My passkey to withdraw it was denied and I never had been given an RSK to begin with. So I recreated a passkey to get another RSK and was told to wait for authorization in 48 hours, but it has been over a week and still no help or authorization to withdraw my money. I asked the support chat they have on rise, I was finally told by email support to wait 1-2 business days for the passkey to be authorized and it has not been.I also emailed support again, to which they are not responding back to after 2 days it’s been. I am worried I have heard that Very worried and would like help and support from this company.
Reply from Rise Works2026-07-14
Hello Jacob,
We are very sorry for the frustration and the delay you've experienced with your passkey authorization and withdrawal. We understand your concern and want to get this sorted out for you immediately.
We have sent you a secure information request here on Trustpilot to ask for your registered email address. Please reply to it so we can locate your account, check the status of your passkey, and assist you right away.
Best regards,
The Rise Team
Seriously as of today 14th July I am so disappointed imagine working hard for your money after all hustles and then rise pay comes up with shady excuses to dely withdrawals I am not sure if i can even get helped. No support..no reply to emails just Ai generated replies.. I know rise support will see this..please we worked hard for our money don't make it hard again for us..let us withdrawal our funds with ease
Reply from Rise Works2026-07-14
Hello Innocent,
We are very sorry for the frustration and the delays with your withdrawal. We want to investigate your case and get this resolved for you immediately.
We have sent you a secure information request here on Trustpilot to ask for your registered email address. Please reply to it so we can locate your account and assist you right away.
Best regards,
The Rise Team
It has now been 18 days, and close to being 19 after a few hours, of not being able to access and withdraw my own funds. I have contacted Rise through all their email domains, X and via live chat however I receive no concrete solutions and only stalling tactics that have left me hoping for an immediate fix. I was informed multiple times, by multiple support agents that my case has been escalated and prioritized. However, until now they refuse to fix my account and give me access to withdraw my own hard earned funds. I cannot surpass the support agents who seem like an AI bot that would only send generic, templated responses. This has been going on for almost 19 days without a resolution given from Rise, they are refusing to fix my case and is only giving me false updates regarding my account. They have previously replied to one of my Trustpilot reviews saying that I will be contacted through email, however until now I have not received any. They continuously lie and ignore such situations that need urgent help, and I encourage all other affected users to post awareness via X to hold them accountable and to proceed with fixing our accounts immediately. I am also looking to file a formal complaint against Rise, and encourage others to do the same. We have been spreading awareness and kept asking for Rise's attention through X, and we will continue to do so until this issue is fixed.
To Rise, you have no right to hold my own funds against me. I have been demanding immediate solution since June 26, 2026. With all due respect, but for a company who handles large amounts of transactions, you are very incompetent and are close to being called a scammer in this industry. Fix this immediately as I will be filing formal complaints against your company for illegally withholding funds that does not belong to you, and I have been in contact with multiple users who experiences the same to be witnesses and proof for this negligence.
Reply from Rise Works2026-07-14
Hello, Monique
We are very glad to inform you that your issue has now been fully resolved.
Please accept our sincere apologies for the stress, delays, and poor communication you experienced while waiting for this to be sorted out.
We completely understand your frustration and are actively addressing our support workflows to prevent this kind of experience from happening again.
Thank you for your patience and for holding us accountable.
Best regards,
The Rise Team
A
Ari ZurCanada · 14 reviews · Experienced 2026-07-14 ·
★★★★★
It is now almost a month
It is now almost a month, and the only thing that has changed is the type of generic messages and lies I am being told. I have been told multiple times that my case is being escalated and will be manually reviewed. I was told multiple times that it should now only take 2-3 business days, I have been even been told that sometimes manual review takes even LONGER than automated review. They are stalling, they are lying, they don't answer you, and if they do, it is days in between replies. They have $7700 USD of my money. To anyone with the same experience, which is apparently a lot of people, I encourage you to keep bombarding all social media outlets and make everyone aware of how Rise operates. I strongly encourage you to file formal complaints with the regulatory bodies in your state, province, and federally. This can not be overlooked.
Reply from Rise Works2026-07-20
Hi Ari
We hear your frustration loud and clear and deeply apologize for the delay you've experienced.
Please be assured that we are actively following up on your case with our team as a priority and are awaiting their update.
We will reach out to you directly via email/support thread as soon as we have a definitive update to share.
I've been waiting for a week, it's a complete disaster!
They asked me to complete ID verification for my RSK password. I've already done it before and I've been using Rise for years. Now they're asking me to do KYC again, but they're not accepting the documents. There's no response to emails. Customer service isn't working. What are we going to do? Please help!
Reply from Rise Works2026-07-14
Hello Ufuk,
We are very sorry for the frustration and the delays with your account verification. We want to get this resolved for you.
We have sent you a secure information request here on Trustpilot to ask for your registered email address. Please reply to it so we can locate your account, review your documents, and assist you right away.
Best regards,
The Rise Team
A
Andrew GronbachUnited States · 3 reviews · Experienced 2026-07-14 ·
★★★★★
Absolutely abysmal customer service
Absolutely abysmal customer service. It’s been nearly 3 weeks of trying to solve my issue. I had to start a new help desk ticket and then they reopened my previous one and tried to resolve the old problem rather than the one I sent. To top it off, I get maybe 1 or 2 replies a week… to the wrong ticket. Currently waiting to onboard to get 30k but they don’t give a flying crap.
Reply from Rise Works2026-07-14
Hello Andrew,
We are very sorry for the frustration and the delays with your tickets. We want to investigate this and get your onboarding sorted out immediately.
We have sent you a secure information request here on Trustpilot to ask for your registered email address. Please reply to that request so we can find your account and assist you right away.
Best regards,
The Rise Team
c
customerUnited States · 6 reviews · Experienced 2026-07-14 ·
★★★★★
It’s now been almost 2 weeks since I…
It’s now been almost 2 weeks since I was suppose to be able to withdrawal my money. They continue to give me BS excuses. They responded and said they would get right on it… but they never did. These people are scammers, they should be put out of business they are stealing my money. Every reply I got through support and also on here was complete BS lies. They should be investigated ASAP. I encourage everyone to report these people! So many people are having the same issues. SCAM!!!
Reply from Rise Works2026-07-14
Hello there!
We are very sorry for the frustration and the delay in getting your withdrawal resolved. We take this feedback seriously and want to fix this for you.
We have sent you a secure information request here on Trustpilot to ask for your registered email address. Please reply to it so we can locate your account and assist you right away.
Best regards,
The Rise Team
N
NAIndia · 1 review · Experienced 2026-07-14 ·
★★★★★
Locked out of my account - Just pathetic
I have a verified Rise account. Few days back, they updated their system and I got an email to "migrate" my account from V1 to V2.
Since then, I have tried to login multiple times but email password just doesn't come. Therefore, I can't even login, let alone "migrate" to V2. This problem wasn't there with the earlier version.
I have sent multiple emails, tried contacting them on chat multiple times but absolutely NO reply.
Reply from Rise Works2026-07-14
Hello there
Please accept our sincere apologies for the frustration caused by this migration issue and the delay in getting back to you.
We have initiated a secure information request through Trustpilot to get your registered email address.
Please reply to that request with your details so our team can investigate your account and reach out to you directly with a fix.
Best regards,
The Rise Team
The gal TraderUnited States · 2 reviews · Experienced 2026-07-14 ·
★★★★★
rise is a SCAM !!!!!
update!! rise is acting like they care on here replying every review when in reality they are sending generic messages to everyone..same statements not even an edit!! to make the reply seem human... I am sorry but rise is a scam.. to anyone looking forward to using rise run for your life .. I am so disappointed the industry is quite about it people are broke but have funds that are literally siezed.... they ain't helping and bot willing to address what's happening... these scams don't need a platform they need to be banned... reported and sued..for the depression and stress caused..the whole team deserves a punishment
Reply from Rise Works2026-07-15
Hello there!
We are deeply sorry for the frustration and stress this situation has caused.
We understand that behind every transaction are bills to pay and daily lives to manage, and we take our responsibility to our users very seriously. Rise is a fully legitimate payroll platform, and we are working hard to resolve every outstanding issue.
We have sent you a secure information request here on Trustpilot to ask for your registered email address.
Please reply to it so we can locate your account, look into the specific issues you are facing, and assist you right away.
Best regards,
The Rise Team
Very disappointing experience.
Every time I try to convert or withdraw my funds, I receive technical errors, including server errors and authentication issues. Despite contacting Rise multiple times through the in-app chat and sending the email their team requested, I have received no response.
The most frustrating part is the complete lack of communication. My funds are effectively locked on the platform, and there has been no meaningful update or assistance from customer support.
If you rely on timely access to your money, this experience is extremely stressful. I sincerely hope Rise improves both the stability of its platform and, most importantly, its customer support. At the moment, I cannot recommend using this service.
Reply from Rise Works2026-07-15
Olá Joao,
Lamentamos muito por toda a frustração, pela falta de retorno e pelos erros técnicos que você tem enfrentado ao tentar converter ou sacar seus fundos. Entendemos o quanto essa situação é estressante e queremos resolver isso imediatamente.
Enviamos uma solicitação de informação segura para você aqui no Trustpilot. Por favor, responda a ela com o seu e-mail cadastrado na plataforma para que possamos localizar sua conta e ajudar você a solucionar esses erros técnicos o mais rápido possível.
Atenciosamente,
O time da Rise
Ah Liang,
We're so glad to hear that you find our fund receiving and withdrawing processes to be smooth! We appreciate your positive feedback and support.
Best,
Team Rise
M
MqheSouth Africa · 4 reviews · Experienced 2026-07-10 ·
★★★★★
I got paid through Rise back in…
48 hrs more hours
Reply from Rise Works2026-07-13
Hi Mqhe,
Thank you for reaching out, and we sincerely apologize for the frustration regarding the verification issues with your second payout and withdrawal attempt.
Please respond to our Trustpilot information request with your account details so we can look up your email address, locate your case, and have our verification team review your account immediately to resolve this.
Best regards,
Rise Support Team
I've been waiting for days but there's no result. I tried to complete ID verification for RSK (Risk Management System) verification, but the document was rejected. It said I needed to email the support team. I emailed them, but received no response. What's going on at this company? How are we going to withdraw our assets to our account? Please, someone explain.
Reply from Rise Works2026-07-13
Hi Özkan,
Thank you for reaching out, and we sincerely apologize for the frustration regarding your RSK ID verification delay, the rejection of your document, and the lack of communication from our support team.
Please respond to our Trustpilot information request with your account details so we can look up your email address, locate your case, and have our team review your submitted documents immediately to help you complete your verification.
Best regards,
Rise Support Team
S
Sergio De Lima FilhoUnited States · 2 reviews · Experienced 2026-07-02 ·
★★★★★
waiting for almost two weeks, zero support
I am waiting for almost two weeks, tried to contact them by phone email etc, my dashboard never updated, I did my application under my LLC they said it needed additional documentation, I provided and since then I never received any update, they holding my house rent payment and the costumer service doesn’t give a dime about their costumers because I’ve emailed them 4x no answer, called them on one only phone number I could find on google but they also don’t answer, now I have no idea on what to do anymore because I can’t find a way to contact them I am just tired and frustrated to search ways of contacting them.
Reply from Rise Works2026-07-13
Hi Sergio D,
We sincerely apologize for the significant delay and the frustration you've experienced with your application and our customer service. We understand how concerning it is to have your rent payment held and to feel unheard.
We are working to address the high volume of inquiries and improve our response times.
Please respond to our Trustpilot information request so we can locate your account and provide support.
Best,
Team Rise
I received a payout to my Rise account on June 29th but couldn't withdraw it due to the platform migration. On July 3rd I added a new passkey and was told it would be approved within 48 hours. That deadline passed with no fix, and over the following two weeks I was told the same "under review" line by four different support agents, with the promised timeline pushed back repeatedly (48 hours, then next week, then still nothing).
I still can't authorize withdrawals, I keep getting a "Passkey authorization failed" error, and no one has ever explained the actual technical reason for the failure. Support even closed my active chat and redirected me to another thread instead of resolving anything.
It's been over 15 days now with no access to my own funds and no real answers. Based on other reviews here, this seems to be a recurring pattern, not a one-off issue.
Reply from Rise Works2026-07-14
Hello Achraf,
We are very sorry for the frustration and the repeated delays you have experienced with your passkey authorization. We understand how disappointing this is and want to investigate this immediately.
We have sent you a secure information request here on Trustpilot to ask for your registered email address.
Please reply to it so we can locate your account, look into the technical cause of the error, and assist you right away.
Best regards,
The Rise Team
Hi An,
Thank you for sharing your positive feedback! We're thrilled that your withdrawal was fast and smooth.
We appreciate your support and look forward to serving you again!
Fast payouts with crypto, banks are also fast but don't request on a Friday (had to wait 2 week for it to process), on weekdays their payments directly to bank is also very fast, got it under 30 mins.
Reply from Rise Works2026-07-20
Hi Ranga,
Thank you for sharing your experience and giving us a 5-star rating! We're glad to know your weekday withdrawals and crypto payouts are lightning-fast.
Thank you as well for pointing out the weekend bank clearing timelines.
We appreciate your support and for being a part of the Rise community!
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