Rise Works

Payout stuck due to V2 migration error - Rise balance not updating and rise customer service are unresponsive.

My prop firm, Funded Trading Plus, officially processed, approved, and confirmed my payment transfer to Rise last Wednesday. It has now been 9 days, and my Rise balance has completely failed to update or reflect the transferred funds. Because my balance is not updating, I am entirely unable to execute any withdrawal requests. My KYC identity check is fully active, and my banking details are verified. This issue is happening entirely on the Rise platform due to the ongoing V2 migration glitches messing up backend ledger mapping. Rise customer support has completely ignored multiple tickets over the past 9 days. Leaving a trader's approved funds completely frozen in a database limbo without a response is completely unacceptable. I need a senior database engineer to look at my account profile and manually force a ledger reconciliation to sync my correct balance. UPDATE (27 July 2026): Since posting my original review, Rise did respond and explained that my initial withdrawal issue was caused by my funds being paid in USD while my withdrawal method was configured for GBP. Following their instructions, I removed my previous bank account and updated my withdrawal method to Revolut, which supports USD. Unfortunately, before I was able to complete my withdrawal, I became locked out of my account due to Rise's new passkey/security system. I now receive the errors "Passkey authorization failed" and "The connected wallet is not authorized on this account." Following Rise's guidance, I submitted an RSK Recovery request on Friday, and I have received confirmation that my recovery request has been received. I am now waiting for this to be approved so I can regain access to my account. My concern is that my payout has now been inaccessible for an extended period despite Funded Trading Plus approving and releasing the funds some time ago. I have followed every instruction provided by Rise, updated my withdrawal method as requested, and completed the required recovery process. I would appreciate it if someone from the Rise team could prioritise my RSK Recovery request or provide an estimated timeframe for approval so I can finally access my funds.

Horacio L.Spain · 3 reviews · Experienced 2026-07-24 · Posted 2026-07-25

RISE 10/10

Es la segunda vez que utilizo Rise para recibir un pago de una empresa de fondeo de trading, y la experiencia ha vuelto a ser excelente. Después de recibir el pago y solicitar la transferencia a mi cuenta bancaria en España, en solo unos minutos el dinero ya estaba disponible en mi banco. Un servicio rápido, fiable y muy eficiente. ¡Muchas gracias por todo! This is the second time I've used Rise to receive a payout from a proprietary trading firm, and once again the experience has been excellent. After receiving the payment and choosing to transfer it to my bank account in Spain, the funds arrived in my bank within just a few minutes. Fast, reliable, and highly efficient service. Thank you very much for everything!

Nice quick payments and reliable

SCAM....

SCAM.... UPDATE: I am extremely disappointed with my experience with Rise Pay. It has been over a month—from June 15th to July 23rd—and my funds are still stuck with absolutely no concrete update or resolution. Every time I reach out to support, I am handed the exact same copy-pasted, automated responses stating that the "recall process is ongoing." When asked for basic transaction proofs—such as a SWIFT MT103, a official bank Recall Reference ID, or supporting documentation—support explicitly stated that they have nothing to share. Holding a customer's hard-earned money indefinitely without providing a single piece of verified bank documentation or a clear timeline shows a complete lack of transparency and professionalism. If you value your hard-earned money and expect basic support transparency, be very cautious before using this platform. I am still waiting for my funds to be released or for Rise Pay to provide legitimate, bank-verified proof of what is actually happening with my transaction.

Om Raju KambleIndia · 2 reviews · Verified · Experienced 2026-04-26 · Posted 2026-07-23

Excellent service interface and…

Excellent service interface and everything keep it up

Extremely fast with my payout

Extremely fast with my payout. I work with a prop firm, Tradeify. I requested my Tradeify payout on 7/20/2026. Tradeify's payment processor is RiseWorks. The payout showed up in my RiseWorks account on 7/21/2026 and I requested a withdrawal from my RiseWorks to my bank account. The withdrawal showed up at my bank a couple of hours later. Such an awesome total experience with Tradeify and RiseWorks. The whole process took 1 day total. Thanks RiseWorks for being so fast.

Gooddddddd

Hello I am facing verification…

Hello I am facing verification onboarding issue, i submitted my all documents.. done my all verification.. their verification time is 1-2 business days... 2 business days passed.. but there is no response from rise... my verification is still under review and they has no support team to talk with.....I cannot talk to their live chat due to... they didn't open yet for me... i don't know why... i am trader and the issue is that i work with the propfirm and the propfirm i worked with the pay you in rise.... and my payout is stuck their... Kindly solve my problemm if you solve my problem.. i'll remove this review and change it...

I honestly wonder how this company has…

I honestly wonder how this company has 4.5 stars. I signed up as per my Payers requirement. 1st HUGE drawback of using this service - it WON'T allow you to login from any devices unlike paypal or other services. 2nd drawback - you can't do $h!t if you don't have have the device the passkey is saved or for whatever reason if the saved device just can't recognise or didn't save the passkey or recognise it, you can't access your account and perform anything this was my case. 3rd - even if you wrote your passkey and hoped to enter it manually, their platform won't allow it, as it must be that THE ONE device like Neo from Matrix, all else shall perish, disapproved. 4th and worst of all - I raised a complaint to fix the issue with their support & visa sales support on Friday, came Monday only I received a response from both (a payment service with such delayed support??) and then I responded back that I need help - 2 days later they closed the ticket stating ' we are closing due to no response - this response was from sales side atleast, the support that's supposed to support rectifying the issues, just vanished into thin air like 'Now you see me, Now you don't' So I signed up with another email and completed my contract on Sunday night they have not send any acceptance email to both me and my Payer until now. Rise will not be my choice if I had anyother option.

ISSUES RESOLVED…

At last managed to resolve issues by continuously chatting with AI chat. All in order now.

Three weeks waiting for verification with no meaningful support

I started my verification process on June 27, and as of July 22, it is still not complete. My case was escalated to the compliance team, and I submitted the additional documents they requested on July 7. Since then, I have followed up multiple times but have received no response or meaningful update. The compliance representative assigned to my case has also been unavailable for over a week, yet there doesn't appear to be anyone else available to assist or take over the case. I currently have a payout waiting on this verification. Waiting nearly three weeks for verification while having no way to get an update on my case has been extremely frustrating.

Withdrawal issue

A company payed me. But I can’t make any withdrawal. What’s the problem? The rise balance is 0 But the money are on the other assets balance

I am extremely frustrated with the…

I am extremely frustrated with the payout process on Rise. ​My payout of $466.51 is completely stuck, and I am unable to withdraw or claim my funds due to a persistent smart contract error: RiseForwarder_TargetNotDeployed. ​I have tried everything on my end: ​Tested multiple networks (Arbitrum, Optimism, Base) ​Tried different wallet addresses and tokens (USDT, USDC, ETH) ​Reached out to Rise support ​Despite testing clean addresses and various network setups, the RiseForwarder contract issue remains unresolved and my funds are completely unreachable. This is unacceptable service. I expect my funds to be released and this contract error resolved immediately!

"I've been stuck during onboarding for…

"I've been stuck during onboarding for almost one week because of a passkey issue. I cannot complete the Master Agreement, even after trying multiple devices and browsers. I have already contacted support and followed up, but I haven't received a resolution yet." "Could you please review my case and help reset or re-register my passkey? Thank you."

This is my second review

This is my second review. Still nothing good to say.. i cant onboard my account cause they have a stupid bot that scanned my Tax documents and it refused to scan it right until i had to contact support.. i contacted support and i havent heard anything! Small basic replies but nothing definitive and it takes days for them to send one question or even one response.. TERRIBLE service.. id expect you guys to be on top of everything.. you’re a money distribution company.. this is peoples lives and incomes you so carelessly prolong for no reason.

Great service but the charge fee is so…

Great service but the charge fee is so crazy

In a word, perfect...

I didn’t have any problems at the checkout. They process my payment very quickly. I’d like to thank them very much.

Good and fast service

Good and fast service. I always trust them as a reliable partner.

More Than 6 Weeks Later – Still No USD 990, No Clear Answer

I am writing this review based on my personal experience with Rise. I initiated a USD 990 withdrawal on June 13, 2026. More than 6 weeks have now passed, and I still have not received my money in my Al Rajhi Bank account, nor has it been returned to my Rise account. During this time: - My bank has confirmed multiple times that no incoming transfer was received. - I provided every document requested by Rise, including bank statements and confirmation from my bank. - I repeatedly asked for the SWIFT trace, recall reference number, intermediary bank details, and the current status of my funds. - I mostly received general or AI-generated replies rather than the specific information I requested. I have remained patient and cooperative throughout the process. I also filed a complaint with the U.S. Consumer Financial Protection Bureau (CFPB) because I have still not received a clear resolution. I am not asking for anything beyond the return of my own money. I hope Rise will investigate this matter properly, provide transparent information, and resolve my case as soon as possible. I will gladly update this review if my issue is fully resolved.

Worst Experience Ever

Legit, the worst possible process and communication I've ever encountered with dealing with passkeys. I am a prop firm trader and moved to a funded / live account with Funded Seat. I've tried "live chatting" with Rise several times, with no response. It's terrible. I have literally over 10k in profits to withdraw and can't because they won't respond and help me figure this out. I would give it 0 stars if possible