The WORST courier company
Ninjavan is very fond of saying "the rider was unable to contact the receiver during each attempt" But the riders never attempt to send any SMS in my case (3x). If there were missed calls the 1st time, I called back the numbers as soon as the calls were missed but there were no replies. So in essence, there was pathetic effort by their rider(s) to call. The 2nd and 3rd time - there were NO calls or texts at all as I became vigilant of the possible delivery the following day. I even instructed our helpers to keep the gates open for the expected deliveries on day 2 and 3 but they never came, called NOR texted. So what their rider reported that I was unreachable or cannot be contacted is an outrageous lie, and it has come to define their courier company as a whole as this is not the 1st time. There were 2 parcels from AERLESS and I kinda expected it to happen on the other parcel as well. This also happened with my Uniqlo and Amazon purchases were your riders never call or text and then mark failed deliveries. The riders even opened the Uniqlo parcel and got one piece of clothing. I think this stems from NinjaVan's lack of accountability or lack of holding their riders accountable. They just allow these things to happen and then leave the responsibility on the owners to look after the parcel. Their courier company should be blacklisted from other companies. Their email responses are so bland, bordering on arrogant and shows no remorse nor accountability on their end.