我买了2盒,但没有收到。和客服沟通后,他们说根据USPS显示已送达,对话就结束了。我已经从你们这里买了5盒以上。我不喜欢客服的简短态度,作为忠诚客户,我希望得到某种补救。
Organic Baby Formula Shop 回复2021-06-29Hi, Thank you for letting us know. Your experience sounds very unusual, and our service team certainly does not simply end conversations by stating that USPS has delivered a package, so we are certainly perplexed by your review. Can you please provide us more information about your order, so that we can assist? As you have not left any order number, a real name, contact information or reached out to us directly, we are unable to assist you in the meantime. Meanwhile, please keep in mind that according to the shipping terms all customers agree to at checkout, we are not responsible for any lost or stolen packages once USPS or UPS shows that they have been delivered - which is why we recommend that you select "signature confirmation" at checkout. We are of course more than happy to assist in locating packages, and are glad to contact USPS and UPS directly on your behalf to help, and usually we can find a solution. Meanwhile please provide more information so that we can assist and so that we know your review is a genuine experience.