Outdoorsy

Hi Michael, Thank you so much for sharing your feedback. I'm very sorry to hear you’ve encountered issues with our app. We’ve recently released a newer version, so please update your app in the App Store to see if this resolves the problem. Each update includes new features and performance improvements, so hopefully this will enhance your experience. Please note that the app currently does not allow photo uploads from your device’s gallery and only permits taking new, live photos for handoff documentation to ensure accuracy and real-time verification. This is expected behavior for the key exchange and pickup process, as it ensures all uploaded information is current and accurately reflects the vehicle’s condition in real-time. Again, my apologies for any frustration this may have caused. If you continue to experience difficulties after updating, please don’t hesitate to reach out to our 24/7 Customer Support team via chat or by calling 877-723-7232—they’ll be happy to assist further. Donna Outdoorsy Support

Hi Anthony, Thank you so much for sharing your feedback. I'm very sorry to hear you’ve encountered issues with our app. We’ve recently released a newer version (5.3.1), so please update your app in the App Store to see if this resolves the problem. Each update includes new features and performance improvements, so hopefully this will enhance your experience. Please allow me to clarify some of the benefits that are included with the service fees. For these fees, we provide both guests and hosts with 24/7 international customer support via chat, email, and phone. In addition, both parties receive the security of knowing that we have dedicated teams handling claims, disputes, breakdowns, roadside assistance, driver verification, platform marketing, access to our Concierge team, and insurance coverage—all at no additional cost to you. Thanks again for taking a moment to share your thoughts, and please don't hesitate to reach out to our support team if you have any additional questions or concerns. Donna Outdoorsy Support

Hi Alan, Thank you so much for sharing your feedback. I’m so sorry to hear that you’re dissatisfied with the fee policy. Please allow me to clarify some of the benefits that are included with these fees. For these fees, we provide both guests and hosts with 24/7 international customer support via chat, email, and phone. In addition, both parties receive the security of knowing that we have dedicated teams handling claims, disputes, breakdowns, roadside assistance, driver verification, platform marketing, access to our Concierge team, and insurance coverage—all at no additional cost to you. Thanks again for taking a moment to share your thoughts, and please don't hesitate to reach out to our support team if you have any additional questions or concerns. Donna Outdoorsy Support

Hi Jamie, Thank you so much for sharing your feedback. I’m so sorry to hear that you’re dissatisfied with the fee policy. Please allow me to clarify some of the benefits that are included with these fees. For these fees, we provide both guests and hosts with 24/7 international customer support via chat, email, and phone. In addition, both parties receive the security of knowing that we have dedicated teams handling claims, disputes, breakdowns, roadside assistance, driver verification, platform marketing, access to our Concierge team, and insurance coverage—all at no additional cost to you. Thanks again for taking a moment to share your thoughts, and please don't hesitate to reach out to our support team if you have any additional questions or concerns. Donna Outdoorsy Support

Hi Thomas, Thank you so much for sharing your feedback. I'm very sorry to hear you’ve encountered issues with our app. We’ve recently released a newer version (5.3.1), so please update your app in the App Store to see if this resolves the problem. Each update includes new features and performance improvements, so hopefully this will enhance your experience. Please note that the iOS app currently does not allow photo uploads from your device’s gallery and only permits taking new, live photos for handoff documentation. This is expected behavior for the key exchange process, as it ensures all uploaded information is current and accurately reflects the vehicle’s condition at the time of handoff. Again, my apologies for any frustration this may have caused, but I’m pleased to see that our technical team and support staff have been working closely with you to assist in resolving the issues you’re experiencing. If you continue to experience difficulties after updating, please don’t hesitate to reach out to our 24/7 Customer Support team via chat or by calling 877-723-7232—they’ll be happy to assist further. Donna Outdoorsy Support