Delivery was fast and efficient however I was charged the delivery fee even though cart page was showing "Qualified for free next-day delivery". When tried to contact them, never managed to get them on the phone despite calling 10+ times at various times of day. Left message over the phone and email and online contact form but still haven't heard back after 4 MONTHS.
Ordered from 6 bottles from their website and never received them. Called customer service twice to check and never received any followup. 3 emails to CS left unanswered too.
Called Paneco's hotline to ask for wine recommendations; specifically Merlot. The service staff over the phone was very patient, listened and understood my request very well. The wine recommendations were spot on. Very impressed by the level of knowledge service staff displayed, and the quality of service. ordered the Jean Leon 3055 and Principi di Butera.
A grade people, top notch service and prices to beat.
A grade people, top notch service and prices to beat.
I had to order some, and by some I mean a truckload of, liquor for a party. I couldn't get all of my requirements, due to limited stock and placed a call. Andrew was there to assist, and boy did he assist?
He made some recommendations, and asked about my requirements, making some real time, on-the-fly changes, to enable me to proceed with my order.
In the first place, I chose Paneco due to the great prices that were offered, and I was further delighted by the service and professionalism.
Highly recommended!
Their alcohol selection is fairly priced, and have a wide variety - some of which is not available at other shops (Previously managed to get Blanton's whiskey only from them in Singapore). Their processing of orders and delivery service is fast. Customer support is top-notch and one of the best "online" I've come across. Ordered multiple times from them.
Great service and selection. Delivery was prompt and bottles were packed well so no fear of anything breaking! Will be using Paneco for all our liquor purchases from now on!
The prices are reasonable and the delivery service is excellent. So far very reliable and trustworthy. I'm a bit concerned about credit card number being intact. Any protection that my account from being hacked.
Ordered a product by mistake and they reverted within 5 minutes with the correct one. All through their website using a refund and rebuy code. Did not affect my delivery date as well. Very innovative and hassle free.
Great prices too and a large catalogue compared with their competitors.
Will recommend you try Paneco.
Paneco.com 回复2019-08-20
Hi Mukesh,
Thank you for your kind review and your business. We hope to hear from you again soon.
Paneco is by far the best alcohol delivery service in Singapore with its wide selection of products with very competitive prices.The delivery is always prompt and they will go out of their way to meet your delivery timing. Will definitely be ordering more from them soon.
Paneco.com 回复2019-08-20
Hi Christopher,
We are pleased that you like our service and will keep our selection wide and prices super competitive.