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购物与时尚

PatPat

200 条评价

4.3200 条评价
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关于 PatPat

数据更新
网站
www.patpat.com
分类
购物与时尚
所在地
United States · California
状态
待认证
近 12 个月
43 条评价
差评回复率
97%(29/30 条)
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PatPat靠谱吗?

PatPat(www.patpat.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 200 条用户评价,属于购物与时尚分类,口碑良好。82% 的评价为 4 星及以上,13% 为 1 星;商家回复了 97% 的差评;近 12 个月新增 43 条。数据最后更新于 2026-08-10。

用户怎么说

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Bhawna Bhatia · 写过 2 条评价 · 体验于 2024-04-27 ·

我想退回某些物品……

我想退回某些延迟交付的物品。我向客户服务提出了问题。一个人——honeylette 帮助我非常高效地处理了退货和退款

PatPat 回复2024-04-30

Thank you for sharing your experience with us! We're delighted to hear that Honeylette was able to assist you efficiently with processing your return and refund. Ensuring our customers receive timely and effective support is our top priority, and we're glad to have met your expectations. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help!

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Thea Beveridge · 写过 2 条评价 · 体验于 2024-04-26 ·

很棒的客户服务!

我对衣服尺码有疑问,他们迅速而慷慨地回应并解决了这个问题。强烈推荐!

PatPat 回复2024-04-30

Thank you for your glowing recommendation! We're thrilled that we could swiftly resolve the sizing issue for your clothing. Ensuring our customers are satisfied and comfortable with their purchases is a top priority for us. Your recommendation means the world to us, and we truly appreciate your support.

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Jessica · 写过 2 条评价 · 体验于 2024-04-23 ·

客户服务非常棒而且非常…

客户服务非常棒,非常及时地帮助我处理退货衣服,这里的衣服非常可爱,我强烈推荐它们x

PatPat 回复2024-04-30

Thank you for sharing your positive experience with us! We're thrilled to hear that our customer service team provided fantastic and prompt assistance with your return. It's also fantastic to know that you love the clothes you received from us. Your recommendation means a lot to us! If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help and ensure you continue to have a great experience with us!

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Carolyn Fotofili · 写过 5 条评价 · 体验于 2024-04-12 ·

货币问题

货币问题。 当我在一个应该是澳大利亚的网站上从 patpat 订购两件商品时,广告上的价格是新西兰元。 金额为 24 美元。我的订单确认信中也包含此金额。 当我点击“查看发票”链接时,这些美元就变成了美元,并且从我的账户中扣除了 41 美元。他们这样做的方式非常具有误导性。我不会再从 Patpat 购物了。

PatPat 回复2024-04-24

Hi,Carolyn,thank you for your feedback, and we sincerely apologize for any inconvenience caused by the currency issue. We understand your concerns and want to address this promptly. Could you please provide your order number? So that we can investigate the issue immediately and we will take necessary measures to prevent similar misunderstandings in the future. Regarding your order, we will carefully review for any misunderstandings or errors. If any billing errors are identified, we will provide a refund or alternative compensation to address the issue. Please provide your order number or any relevant information so that we can assist you promptly in resolving this matter. If you have any other questions or need further assistance, please feel free to contact us. We are committed to serving you and hope to regain your trust and support. Thank you!

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Tarni Gupta · 写过 1 条评价 · 体验于 2024-04-22 ·

这是一次很棒的经历,非常…

得到客服非常及时的回复是很棒的体验

PatPat 回复2024-04-30

We're thrilled to hear that you had a great experience with our customer service team! Providing prompt assistance is a priority for us, and we're delighted that we could meet your expectations. If you ever need further assistance or have any questions in the future, please feel free to reach out. We're here to help!

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Laurie Marie Panzica · 写过 1 条评价 · 体验于 2024-04-14 ·

我在运送过程中犯了一个错误

我在运送时犯了一个错误,所以我立即发电子邮件让他们知道他们立即回复了我,我很惊讶,因为那是周日。 和他们沟通真的很好! 这是第一次购买,但我相信我会回来的

PatPat 回复2024-04-30

Thank you for sharing your experience with us! Providing prompt assistance is a top priority, and we're delighted we could address your shipping error swiftly. It's fantastic to know that despite this being your first purchase, you're already considering coming back. We appreciate your trust and look forward to serving you again in the future!

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Sam · 写过 2 条评价 · 体验于 2024-03-31 ·

追踪订单

一个多星期以来,我一直在尝试与某人联系以跟踪我的订单。没有人回应并且现场跟踪不起作用

PatPat 回复2024-04-16

We regret that we were unable to provide you with satisfactory service. To further resolve your issue, could you provide us with your order number or email so we can contact you?

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Jwan T · 写过 1 条评价 · 体验于 2024-04-10 ·

要求退款/对…有点困惑

我订购的商品有些混乱,我要求退款。 工作人员非常友好,反应非常快,甚至没有要求我退货就解决了问题。 谢谢并强烈推荐这个网站。

PatPat 回复2024-04-30

Thank you for sharing your experience with us! We're glad to hear that our staff responded quickly and resolved your problem. Your recommendation means a lot to us!

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Elizabeth Belden · 写过 1 条评价 · 已认证 · 体验于 2024-04-09 ·

我喜欢它的品质

我喜欢它的质量、设计和快速发货。

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JL · 写过 1 条评价 · 体验于 2024-04-04 ·

客服人员态度很好

客户服务代表很好。电子邮件回复解决了问题。

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Naya Bermudez · 写过 1 条评价 · 体验于 2024-04-05 ·

很高兴回到我身边并提供帮助……

很高兴回复我并帮助了我很多

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Mrs Ellis · 写过 148 条评价 · 体验于 2024-03-29 ·

格伦真的很有帮助,很有礼貌,很快……

格伦真的很有帮助,礼貌地快速回答了我最近的问题。 这是我的 10/10 👍

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Maureen · 写过 1 条评价 · 体验于 2024-03-06 ·

喜欢我寄给……的婴儿服装。

喜欢我送给朋友的婴儿服装,我唯一的抱怨是没有地方可以说谁送了礼物,也没有礼物收据。 这需要纠正。 我必须打电话给那个人,告诉他们礼物即将到来,这样她就知道礼物是谁寄来的。 除此之外,没有问题,孩子们的衣服很可爱。

PatPat 回复2024-04-09

Thank you very much for sharing your experience. We attach great importance to every customer's feedback, which is crucial for us to provide better service. We have received your suggestion about including a gift card with your order and will consider it seriously. Looking forward to providing you with a better shopping experience, if you have any other suggestions or needs, please feel free to contact us. Thank you again for choosing us and wish you a happy life!

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Jessica Murnane · 写过 1 条评价 · 体验于 2024-03-08 ·

他们需要新员工

帕特帕特给我寄了衬衫而不是裙子,但裙子花了很长时间才送达!粗鲁的代表重新订购了它们——但是等等..然后未经我的许可就取消了重新订购。所以现在我没有为我的三个女儿计划的复活节礼服。糟糕的客户服务和冷嘲热讽的回复,重复着废话。他们保留订单,直到我通过电子邮件确认我的订单,尽管我在电话上确认了所有内容。因此,我回答“正确”,结果女孩误解了这一点,并最终取消了我用订单纠正他们问题的努力。我要等15天才能拿回我的钱!宁愿与机器人交谈,也不愿与最后的客户代表交谈! 可怕的经历。而是在 Shein 购物。

PatPat 回复2024-03-16

Dear Jessica, We sincerely apologize for the mistake with your order and any inconvenience caused by our customer service rep. Could you kindly share your Email Address and Order Number with us? We are committed to providing you with a satisfactory solution and want to ensure that you have received our refund and compensation. At PatPat, customer experience is our top priority, and we are eager to resolve this matter swiftly. We look forward to your prompt reply!

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Haneefa · 写过 1 条评价 · 体验于 2024-03-14 ·

很棒的客户服务

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JAY · 写过 1 条评价 · 体验于 2024-03-12 ·

第一次和最后一次顾客不满意的总数

无法追踪我两周前订购的包裹。当我联系 Patpat 时,我会收到一条消息,要求我付费才能获取此信息。我提供了订单号、电子邮件和购买日期,但仍然没有提供更新,除非我支付费用。

PatPat 回复2024-03-13

Dear customer, we are sorry for the inconvenience. Regarding checking your package information, you do not need to pay any fees. You can directly log in to the website below and fill in the order number and email address you used when placing the order to obtain your order complete information URL: https://us.patpat.com/guest/orderquery If you don’t know the order number or forget the email address where you placed the order, you can provide us with a convenient email address and we will help you find your order. In addition, regarding the email you mentioned about receiving the charging information, is it convenient for you to provide us with proof?

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Mirseda Dranga · 写过 11 条评价 · 体验于 2024-03-09 ·

我喜欢你们提供的产品,它们真的很棒你们是你们产品中最好的……

你们是你们提供的产品中最好的,品质和材料都很棒。我一直对收到的服务和产品非常满意。他们非常优秀而且独特。

PatPat 回复2024-03-11

Thank you for liking our products and have a nice day! 😊

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Audra Wright · 写过 1 条评价 · 体验于 2024-03-06 ·

当我的……时,我立即得到了回复。

当我的购买未订购时,我立即得到了回复,并且有一名代理人随时待命提供帮助。另外,我收到了关于我在运输途中购买的商品的回复。我很感激你的帮助。

PatPat 回复2024-03-07

Dear Customer, we appreciate your support and wish you a fantastic day ahead! 🌟

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Musa Saad · 写过 1 条评价 · 体验于 2023-09-02 ·

最好的应用程序易于使用

PatPat 回复2024-03-07

Dear valued customer, thank you for your support. Wishing you a wonderful day! 😊

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Zena Shikely · 写过 20 条评价 · 体验于 2024-02-21 ·

垃圾不要从这些购买

我从这家公司订购了价值 50 英镑的婴儿衣服,尺码到处都是。我订购了一件连洋娃娃都穿不下的泳衣,而且是 6 / 9 个月的 我尝试联系客户服务但没有成功 也尝试过返回,但是是中文的? 我不会放弃尝试,但我希望有人能帮我退回这些物品,好吗? 不开心不会再买任何东西!!!! 泽娜·希克利

PatPat 回复2024-02-22

We apologize for any inconvenience caused. Regarding your order 231Pat61, we have located the email from your contact on the 22nd at midnight. Our standard response time for emails is within 24 hours. Upon verification, our customer service has already responded to your email. Please check your inbox for their assistance in completing the return process. If you require immediate assistance, we offer 24-hour online support. You can reach us instantly through our online chat service.