pawTree

Hi David, Thank you for taking the time to provide these additional details. We're truly sorry your puppy went through such a frightening experience, and we're very glad to hear he's recovering and eating well. We take reports involving a pet's health very seriously. While we can't determine the cause of an illness based on a review alone, we would appreciate the opportunity to review the medical records from your emergency visit so our Quality team can evaluate the case thoroughly. If you're willing, please email the records, including the veterinarian's notes and discharge summary, to [email protected], and we'll ensure they're reviewed promptly. Our puppy formulas are formulated to provide complete and balanced nutrition for growth, and every report like yours is carefully evaluated. Thank you again for bringing your experience to our attention, and we wish your puppy a continued recovery.

Thank you Kathleen for sharing your story. We're so glad to hear your girl is enjoying life and making memories with your family. Stories like yours are exactly why pawTree is here: to help pet parents provide proactive, quality nutrition and wellness support for the pets they love. Thank you for trusting us to be part of her journey.

Thank you for your feedback. We understand that price is an important consideration when choosing products for your pet. At pawTree, we focus on providing premium-quality nutrition and carefully selected ingredients to support lifelong wellness. We appreciate you taking the time to share your perspective.

Todd, thank you so much for your review and for trusting pawTree with your cat’s nutrition. Regarding the Joint Support Plus formula update, the change was made as part of an enhancement to incorporate Eggshell Membrane and Collagen Peptides. During that transition, the inactive oil ingredient temporarily changed from cod liver oil to canola oil. After further evaluation, we updated the formula again to use MCT Oil (Fractionated Coconut Oil) to improve the overall nutritional quality of the chews. Please know the chews remain just as effective and continue to work in the same way. MCT Oil is a healthy, less processed fat source that is easily absorbed by the body, and we’re always committed to thoughtfully improving our products while maintaining the quality and efficacy pet parents expect from pawTree.

Hi Jessica! We’re so sorry for the frustrating experience you had. That’s absolutely not the way we want anyone to feel. Thank you for bringing this to our attention. We are looking into what triggered this.