Elevate your ride with PrismBeam®'s advanced RGB car lighting. Designed for enthusiasts seeking style and technological innovation, our lights transform any vehicle with vibrant, customizable colors that make a statement. Experience the art of driving in a whole new light.
Terrible customer service, return experience, and a very concerning scam call
Terrible customer service, return experience, and a very concerning scam call. I NEVER WRITE REVIEWS so that alone should hint at the experience I had.
I purchased a $569 set of tail lights from PrismBeam for my son which he ultimately didn't like as much I did so I contacted PrismBeam within two hours of placing the order asking them to cancel it before it shipped. I sent multiple emails specifically asking them not to ship the product. They shipped it anyway.
Shortly afterward, I received a phone call from someone claiming to be associated with their cancellation/refund department. I was extremely skeptical and challenged the caller to verify my transaction. They knew what I had ordered, when I ordered it, and the amount I had paid. The caller then attempted to convince me to use Apple Pay/Venmo to SEND them money as part of supposedly processing my refund. At that point it was clearly a scam and I ended the call.
I cannot say how this person obtained my transaction information or whether they had any connection to PrismBeam, but the fact that they knew specific details about my purchase was extremely concerning.
What followed was nearly a month of emails and phone calls trying to get my actual refund. PrismBeam eventually provided a return label, and I returned the product. FedEx confirmed that they received it on Sept 29. Jeffrey from PrismBeam acknowledged the return and said he would contact the warehouse to "inspect the product" so my refund could be processed.
A week later, I still had no refund, and they stopped responding to my emails.
I finally disputed the $569 charge with my bank. PrismBeam now has the returned merchandise in its possession, still has my $569, and I had to involve my bank just to recover my money.
Their cancellation process, return process, and customer service have been an unnecessary hassle from beginning to end. Based on my experience, I would absolutely not purchase from this company again.
🚨 ⚠️ WARNING — THINK TWICE BEFORE BUYING PRISM BEAM ⚠️ 🚨
I WISH I HAD NEVER BOUGHT THESE LIGHTS.
I purchased my Prism Beam lights on 23 May 2025.
Within just 3 months, the problems started. My first email reporting the fault was on 19 August 2025.
It is now September 2026, and I’m STILL dealing with this issue.
That’s over a year of trying to get a product fault properly resolved.
I’ve provided videos. I’ve explained the fault repeatedly. I’ve followed their troubleshooting instructions. I’ve removed and reinstalled the lights. I’ve spent hours trying to diagnose a problem with a product I paid good money for.
I’ve also incurred additional postage costs for replacement parts, despite the problems being with the product.
And what has the customer service experience been like?
Delay after delay. More questions. More troubleshooting. More requests to reinstall the lights and provide yet another video.
I’ve already demonstrated the fault multiple times. The lights don’t communicate with each other as they should, and I’ve repeatedly explained that I’ve tried the steps being requested.
At this point, I’m simply not prepared to keep taking the car apart, reinstalling lights and wasting my time trying to prove the same fault yet again.
Products can fail — I understand that.
What I don’t accept is being left to spend months chasing a company for a proper resolution while continuing to incur costs and waste my own time.
I bought these lights expecting a quality product.
Instead, I’ve ended up with months of frustration, repeated installations, additional costs and absolutely no confidence that the problem will ever be properly resolved.
I have now completely lost confidence in both the product and the after-sales service.
If you’re considering buying Prism Beam, read the reviews and think very carefully about what happens if something goes wrong after you’ve handed over your money.
Because in my experience, getting the problem resolved has been an absolute nightmare.
Purchased: 23 May 2025
Fault first reported: 19 August 2025
Still unresolved: September 2026
Over a year of chasing a resolution.
⭐ 1/5 — I WOULD NOT RECOMMEND PRISM BEAM.
Can't contact them whatsoever and I have a Crack in one of my tail lights,and the app to change the rgb doesn't work it redirects you to a paid app that asks for credit card information that has nothing to do with the lights at all. waste of money definitely a scam. Not sure how they operate definitely order from a different company.
They have a non existent customer service. A phone number that doesn't work and email they don't reply to. They lie about fast shipping. They said I would receive item in 4 days. It's been 8 days and still no tracking number. Do not buy from this site. It looks like a scam
I don’t know why they aren’t rated 5 stars. These guys are VERY responsive and are more than happy to help. I had a problem and as soon as they got to my request they were ready to solve. (My order had a crack in the tailight and they sent me a new set as soon as possible)
p.s. They do have over sea hours
Really easy to communicate with the seller by email and perfect service. I ordered the lights and got them in perfect condition. I installed them and they worked perfectly, i love them.
Thank you
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