Hi There- I'm really sorry this mix-up happened to you, especially on your first order with us. I feel awful, especially considering that this rarely happens and when it did, you had to be the one to initiate the conversation.
I would like to offer you a resolution, but have limited access into your account here. Please reach out to [email protected], mention this review, and the team will know who to forward the message to. Looking forward to connecting.
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Christine · 写过 4 条评价 · 已认证 · 体验于 2026-06-26 ·
★★★★★
很棒的服务
很棒的服务！从取货到送货，高效、轻松。我正在进行为期两周的工作旅行，这节省了时间、金钱和压力！
Rinse 回复2026-07-08
Hello Christine! Thank you for the excellent review!
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Sue · 写过 4 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
伟大的！
伟大的！
服务、质量和支持都是一流的。
Rinse 回复2026-07-01
Hello Sue! Thank you for your kind words! We're thrilled to hear you've had a great experience with our service, quality, and support. We truly appreciate your support!
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Sue · 写过 2 条评价 · 已认证 · 体验于 2026-06-24 ·
★★★★★
优质的服务
优质的服务。他们在整个过程中发短信、接送。非常灵活。衣服干净无破损。用塑料袋包装。推荐。
Rinse 回复2026-07-01
Hi Sue! Thank you for your recommendation! We're so glad you had a great experience and appreciate you highlighting our communication, flexibility, and care.
Hi Rosalie! Thank you for your feedback! We're so glad you had a great experience. We appreciate your thoughts on pricing and will be sure to share them with our team.
Hello Jennifer! Thank you for your feedback and for being a loyal customer. We appreciate your thoughts on our pricing and are glad to hear you've had a reliable experience with our service and communication!
Hi Margaret! Thank you for your thoughtful feedback! We're so glad you love how your laundry is folded and packaged. We also appreciate your suggestion and will share it with our team as we continue working to improve our service.
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Andy · 写过 4 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
我一直用冲洗！
我一直用冲洗。几天后就可以取走我的衬衫，非常方便。
Rinse 回复2026-07-01
Hi Andy! Thank you for being a loyal customer! We're so glad Rinse makes caring for your shirts easy and convenient. We appreciate your continued support!
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customer · 写过 2 条评价 · 已认证 · 体验于 2026-06-22 ·
★★★★★
最好的。洗衣店。服务。曾经。
非常好的洗衣和烘干。味道好极了。提货和送货可靠。通过短信提供非常好的、反应灵敏的人类客户服务。
Rinse 回复2026-06-30
Hi Vanessa! Thanks for the kind words! We're so glad you've had a great experience with our service. We appreciate your support!
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Elizabeth · 写过 1 条评价 · 已认证 · 体验于 2026-06-22 ·
★★★★★
一切都很有效率！
Rinse 回复2026-06-30
Hello Elizabeth! Thank you for your review! We're so glad everything was efficient. We appreciate your support!
Hi Roger! Thank you for your wonderful review! We're so glad we could get your order back to you even sooner than expected. It's great to hear our service made life a little easier, and we truly appreciate your support!
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Carlos Magana · 写过 1 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
非常可靠
非常可靠！ 很棒的团队。
Rinse 回复2026-06-26
Hi Carlos! Thank you for your kind words! We're so glad you've had a reliable experience with our team. We truly appreciate your support!
Hello Michelle! Thank you for your kind words! We're so glad you had a great first experience with our team. We look forward to caring for your clothes again soon!
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Mary · 写过 4 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
优质的服务
优质的服务。折叠整齐 - 衣服准备好收起来。友善的司机。易于安排。
Rinse 回复2026-06-26
Hi Mary! Thank you for the five star review!
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Z M · 写过 1 条评价 · 已认证 · 体验于 2026-06-18 ·
★★★★★
已使用2年多
已经使用2年多了。总是准时，总是容易安排。一旦一条裤子被损坏，他们立即将裤子的全价记入我的账户。
Rinse 回复2026-06-26
Hi Zoe! Thank you for being a loyal customer for over two years! We're so glad you've had a reliable experience, and we appreciate your trust and support.
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Mary in Old Town · 写过 2 条评价 · 已认证 · 体验于 2026-06-18 ·
Hi Mary! Thank you for your thoughtful review! We're so glad you've had a great experience, and it means a lot to hear that you feel heard. We truly appreciate your support and feedback.
