I like the looks of your clothing but until I see them and touch the fabric I reserve making a recommendation. As an Amazon Prime member I think your shipping is excessive. If I order something in the clearance area I'm spending twice the cost oof the item as the shirt costs.
I placed an order today. The website was easy to use. Awaiting merchandise.
27 June: I received the merchandise but the top and bottom were too large. I submtted a request to obtain an return merchandise authorization (RMA). I was offered a 40% cash refund. That's quite a loss; 60%. I should receive a full refund. Right? That changes my 4 stars to 3 stars until I receive a reasonable reply.
I love all of the styles of everything! Linen is hard to find and this was a jackpot! All of the different colors available for each item is a huge plus. You can't beat the prices of the items - I have not received the items yet, so we'll see about the quality. I'll come back and update my review!
In addition to my remarks of yesterday, according to the labels of reception, you send the orders via Canada Post and you are located at 4188 Finch ave, East, unit 17 Scarborough, Ontario then why to make us pay 23.00$ of post office to return it in California !!!!
You can write me a big 2-page apology if you like. It doesn't change a thing, in the problems and the great waste of time trying to reach you or trying to follow your instructions for returns. Everything is done so that we keep the merchandise, you start by offering us 40% refund of the amount of the returns and if we say no, send me a return label, you send it to us offering us 55% of the amount, in my case by insisting on making the return I saved $65 after paying for the return. So the 2 tops I kept cost me an average of $30 each, which is more expensive than in stores, so really not economical Roselinlin !!!!!!
In any case, I'm taking note of the other comments, it seems I'm not the only one complaining, one thing's for sure I'll never order anything from Roselinlin again.
P.S I ask my credit card provider to void the payment
ALREADY WROTE TO SERVICE AT ROSELILIN DOT COM
Roselinlin 回复2023-06-04
Dear Customer,
Sorry for the inconvenience.
Actually , the address on the package is just the oversea carrier's center but not our return address . We have a specialized return center for our customers . Hope for your understand .
Regarding the cost of the items, we apologize if you feel that they were more expensive than in stores after choosing to keep .
As for your return . We have confirmed that package is returning to us .
Thus , refund will be issue priority . You may check the refund for the items you returned , in original payment method a week later .
Once again, we apologize for any inconvenience caused and appreciate your understanding and patience while we work to resolve these issues. We value your patronage and hope to have the opportunity to serve you better in the future.
Please feel free to contact us at [email protected] if there is anything else we can do to assist you further.
Best regards,
Mandy
ROSELINLIN
Ordering from this company was a terrible experience. NO RETURNS. Very poor quality garments.
Roselinlin 回复2023-05-23
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
Please note that we do accept returns if the product meets our return policy criteria. You may check our return policy via https://roselinlin.com/information/return-policy
If you need assistance about return , please feel free to contact us by email at [email protected]
Best regard,
Mandy
ROSELINLIN
Ordered 2 dresses on 4/15/23. Worst tracking ever. One dress is for a wedding that we travel to so where is it??
Other dress has shipped but where is it??? Order# HBQDB00348213. Tried to contact customer service but no response.
Roselinlin 回复2023-05-23
Dear Customer,
We sincerely apologize for any inconvenience caused.
While delays can occur on many websites, we understand that this can be frustrating for our customers, especially for popular or high-demand items.
Per checking , the rest item in your order was canceled due to dispute . Refund is under processing now . Thus , we can not ship it . Hope for your understand .
We would like to inform you that you may reach out to us either through live chat or email. Both methods of contact are valid and provide efficient communication channels for our customers. Rest assured that upon receiving your message, we will promptly investigate and respond accordingly.
If you need additional assistance, please feel free to contact us by email at [email protected] . Stay safe and have a good day!
Best regard,
Mandy
ROSELINLIN
No order number with confirmed order. Company is unresponsive. Reference email dated 04 08 2023, subject: "Congrats! You finished your order!"
Sent several emails many undeliverable. Waste of my time and will dispute payment if f do not hear in 2 days.
Terrible experience I bought several hundreds of dollars worth of tops. Took forever to get here- They are overseas. oh-and then there's an extra small shipping fee. When I tried to get a refund as the tops fit so strangely they said it was too late. The shipment took forever to get here and didn't fit. I'd bought them for gifts. By the time they arrived it took so long i'd forgotten what I'd ordered. Do not use this operation. Customer service not possible to reach. Big mistake I lost my hard earned gift money. Disappointment all around--Don't buy here you will be sorry. Sincerely, Elizabeth
Bought a pair a pants and they where to big instead of returning the pants they offer me a deal and they never did give me a deal and they have been silent so its a scam.
They are, simply put, scammers! The clothes I ordered were nothing like the ones they advertise. Cheap fabric, crappy design, as if made in Do It Yourself Class.
They should be shut down!
last of my goods arrived today ,was as described I will just have to shorten lenght of trouses…
last of my goods arrived today ,was notified when articles were shipped , all well packaged , as described , I suggest customer read all details before purchased re fabrics etc and check sizes from size charts , I had no problem everything fitted will be purchasing again
Shoddy merchandise, falsely advertised. Lured by an ad in the nytimes.com, i ordered "linen" pants that actually were 70%cotton; 30% polyester, poorly made and look like pants made for a sloppy clown.
DO NOT order from this deceptive company!