Ross Simons（www.ross-simons.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 103 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：62% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 97% 的差评；近 12 个月新增 101 条。数据最后更新于 2026-08-10。
12/31 订购。现在已经 1/5 了，我购买的产品还没有发货。打电话给客户服务部，那位女士说得好像她根本不知道自己在哪里。
We’re sorry to hear about your experience and appreciate you sharing this feedback; we understand how frustrating delays can be. We see that your order was shipped within normal shipping times quoted and delays of a day or two can occur due to the holiday. Thank you for your patience—we value your business and are committed to improving your experience.
产品质量很差。此外，我还让他们通过 Affirm 计费。他们开出的金额高于发票的金额，但没有任何解释。由于质量不佳，我退回了该商品，并收到了一份确认信息，显示已按约定的原始金额退款，减去 4.95 美元的运费。然而，Affirm 显示退款金额较少，让我支付的金额超过了 4.95 美元。这家公司的会计实务一团糟。避开。
We’re sorry to hear about your experience and appreciate you bringing this to our attention. While we don’t have the specific details of your order here, we’d like to help resolve this. Affirm is a third-party payment processor, and any discrepancies in loan terms or refund amounts must be addressed directly with them by calling 855-423-3729. If you’d like us to review your case further, please contact our customer service team with your order details so we can assist you promptly.
对从这家公司购买连锁店感到紧张，因为这是一项大投资，并向他们发送了电子邮件，他们向我保证他们的连锁店质量很高。由于质量差，链条只磨损了几次就断裂了。不可靠，可能是空心的。我给他们发了电子邮件并让他们知道，他们说这不是“已知问题”。可能是一个谎言，因为我确信很多人都对这些制作不良和空心的链条有过这种负面经历。不会推荐。 回复罗斯·西蒙斯的回复，因为我似乎无法回复他们的评论： 如果您建议我拥有 25 年经验的珠宝商在向我出售一条质量低劣的镂空链条，该链条在几次磨损后就断裂了，从而损坏了这件作品，那么您会认为这是非常无礼的。对于任何购买金链的人来说，重要的是要查看克重，并询问卖家他们的链是否是空心的。您可能会注意到，Ross Simon's 出售的链条只有 1 克，这表明它可能是空心的（并且此类链条会断裂），而其他零售商出售的相同长度和尺寸的类似链条重 3-4 克，并且是实心的。做好研究并购买优质链条。不要从罗斯西蒙斯购买。
We’re truly sorry to hear about your experience. We take pride in providing high-quality pieces, and each item undergoes strict quality checks before leaving our facility. While we understand your frustration, we’re unable to accept returns on items that have been altered or worked on by an outside jeweler, as this can compromise the integrity of the piece.
我为我女儿订购了一条手链；收到确认电子邮件。今天圣诞节，我女儿没有从罗斯·西蒙斯那里得到任何东西。我联系了客服，他们说订单被取消了，但没有通知我。用他们的话来说，“一旦订单验证失败，我们通常不会通知。”客户无法知道他们的订单已被取消。这是一个荒谬的政策，我将来不会与这家公司做生意。我希望你也不会这样。 回复供应商的回复：无伤大雅的回复，没有解决问题。我为住在另一个州的女儿订购了一条价值 600 美元的手链。抄送地址与送货地址不符，RS 在没有通知我的情况下取消了订单。如果两个地址不匹配，订单应该立即失败，我会立即收到通知。相反，它失败了并且没有任何通知 - 我在圣诞节问我的女儿她喜欢她的手镯。她的回答是“什么手镯？”
We’re very sorry for the disappointment this caused, especially on such an important occasion. Our verification process is designed to protect our customers, but we understand how frustrating it is not to receive a notification. If an order fails credit card verification before it enters our system, we unfortunately have no way to contact the customer because the order never fully processes. However, if an order is cancelled after being imported into our system—for reasons such as inventory—we always notify customers by email or phone. We truly value your feedback and will review our policies to improve communication in the future. Please reach out to our customer service team so we can assist you further.
这是我多年来与罗斯·西蒙斯开展业务的经验的总体回顾。 总的来说，我对他们的服务和产品质量以及精美的设计感到满意。 然而，话虽如此，很多时候我对收到的作品的大小感到惊讶。 我知道每件作品的描述中都有尺寸描述，但是，您很难在脑海中想象它有多大，尤其是三维尺寸。 最近，我订购了手镯或项链的饰物，虽然这些作品制作精良且有吸引力，但它们的尺寸比物品图片所描绘的要小得多。 我很失望。 我真的相信他们操纵图片以使物品看起来比实际尺寸更大。
We appreciate you sharing your experience and are glad to hear you’ve enjoyed the service and designs over the years. We understand how challenging it can be to visualize the actual size of a piece when shopping online. Because of the small size of jewelry, images are sometimes enlarged to show detail. To help counter this, we always include the product dimensions and providing a photo to scale on a model. Your feedback is important, and we’ll continue working to make our presentations as clear and helpful as possible.
我喜欢这款手链，但宝石比图片中的小得多。
Thank you for your feedback — we’re glad you like the bracelet! The stones are the same size as shown in the product images. Online photos are often enlarged to highlight detail, but we also include a photograph of the piece shown to scale on a model, along with the exact product dimensions in the description. We hope this helps clarify, and we appreciate your input as it helps us improve the shopping experience.
这个吊坠的尺寸与图片的尺寸相差甚远。我对吊坠太小感到非常失望。
Thank you for your feedback — we’re sorry to hear the pendant didn’t meet your expectations in size. We do our best to include photos that show the piece to scale on a model, and we always list the product dimensions in the item description to help guide your selection. Your input is valuable and helps us continue improving how we present our jewelry online.
他们与我核实以确保我收到订单，非常好。 我喜欢这些珠宝，它一如既往地美丽。
订购的商品太小了。被显示和描述为更大？
Thank you for your feedback—we’re sorry to hear the item appeared smaller than expected. To help showcase the design details, product images on our website are sometimes enlarged. However, we do include a photo of the piece shown to scale on a model, as well as detailed measurements in the product description to provide a clearer sense of size. If the item isn’t quite right for you, we’d be happy to assist with a return or exchange.
发货很快，戒指很漂亮。会回来的。
我喜欢这枚戒指。现在我需要一个吊坠来搭配:)
我的代表 JoAnn A. 始终让在 Ross Simons 购物成为愉快而有趣的体验！ 珠宝总是很快发货，而且亲自送达效果更好！
交货非常快！戒指很漂亮，我收到了很多赞美。
来得及时，质量好。
我订购了两个装饰品，它们非常漂亮！运输速度非常快，所有东西都包装得很好，并且是一件到达的。我也喜欢免费送货，尤其是现在所有东西都涨价了。真的很喜欢在罗斯西蒙斯购物！
有史以来最美丽的珠宝，交货总是准时。我喜欢我买的所有东西！
非常兴奋和感激收到珍贵的祖母绿切工祖母绿戒指！一如既往的优质服务，非常仔细的包装和惊人的快速交货！将继续为这家著名的罗斯西蒙斯商店购买漂亮的珠宝！
太漂亮了。该设置与我的真实设置风格相同。我以前有过这颗，质量很好，但不幸的是我丢失了中心宝石。
共 103 条符合条件的评价