www.samedaysoftware.com

Hi Jimmie, I have just sent you an email in relation to this. I hope this helps and resolves this issue.

Hi Danny Thank you for your feedback, is this a product review or service review for ourselves, as this has been left as a review against us and your the product review is a 4 star rating. I can see no issues raised via our online chat or email ticket system? We do not have no control over what is included in the Microsoft Package , however, we are aware that you can download more template from their website. For example Diploma templates can be found here... https://templates.office.com/en-gb/certificates *edit* We have tried to reach out to you a few times via email, can you please look out for our email and respond to us at [email protected] to allow us to investigate and resolve any issues you have

Hi Catherine, Thank you for your feedback and I apologise for this issue , upon checking your order I can see you have access the product key and download file. Please note you can redownload your software from your account at https://account.microsoft.com/services once redeemed. I will also send you an email to ensure we resolve this asap *edit* We have tried to reach out to you a few times via email, can you please look out for our email and respond to us at [email protected] to allow us to investigate and resolve any issues you have