我对 Luke 取消我的…很满意
我对Luke取消我的机票很满意。 我不满意这家航空公司。
关于 Skytrend
数据更新- 网站
- www.skytrend.us
- 分类
- 旅游度假
- 所在地
- 美国
- 状态
- 待认证
- 近 12 个月
- 101 条评价
- 差评回复率
- 0%（0/11 条）
是 Skytrend 的所有者？ 免费认领此主页，验证后即可回复客户评价。
Skytrend靠谱吗？
Skytrend（www.skytrend.us）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 101 条用户评价，属于旅游度假分类，口碑优秀。88% 的评价为 4 星及以上，11% 为 1 星；商家尚未回复差评。数据最后更新于 2026-08-31。
评价综述
AI 生成看了272条评论，评论者 overwhelmingly 对这家公司体验很好。消费者经常赞扬员工在预订全流程中表现出的 exceptional 热心、友好和专业水准。很多人深深感激他们在安排行程和处理复杂行程细节时提供的耐心支持和清晰、让人安心的指导。 一些评论者对意外额外费用、虚高价格和完成初始机票预订后不久突然涨价表示不满。此外，少数消费者提到在尝试办理航班取消或退款时遇到的令人沮丧的困难和高额经济罚款。
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
客服很棒（Albert）
我的体验一开始特别……
My experience started extremely pleasant three days ago with a kind operator by the name of Kim. She empathized with my situation and tried to get me the best price possible as my nephew who I am guardian of is in need of an emergency flight out of state to visit his dying father. When she was unable to apply any more discounts she had the wherewithal to transfer me to her manager by the name of Leori. In tears because living on a fixed income the price was 300 more than the last company I had called, this manager politely told me to be quiet and listen in the middle of our conversation. He was over the top pushing and extremely disrespectful to a woman in distress. Clearly I hung up and called the other company back and was able to book the flight with them however it was only $200 cheaper because of my delay the rate had gone up slightly. They had charged my card on Friday and on Monday morning I received a call again from Kim who informed me that if I wanted to cancel they would refund me fully as a one-time courtesy. This was a non-refundable purchase and they certainly did not have to do so. I found their generosity moving considering all that we are going through at this time. Kim transferred me to the cancellation desk where I encountered Luke. Again, pleasant, professional, and knowledgeable as he quickly got my card refunded. I would give both operators. Kim and Luke five stars. However, this company needs to evaluate their management and how they deal with people. The way Leori addressed me was not only disrespectful but very unprofessional. He wanted to argue me into buying the ticket with him. He was unable to give me any more discounts than Kim had and kept me on the phone longer than necessary only to tell me he could not help me anymore than the wonderful Kim did. I would give this company five stars for Kim and Luke but due to their manager Leori I dropped it to a four. No one should be treated as if they are less than someone else. I understand other cultures have other beliefs, but when you're dealing with someone else's culture that believes women are equal to men, you should probably approach the situation as such. This man has no idea what American women have gone through and how hard we fought to be treated fair and equal to the men we walk side by side with and lift up in our everyday lives. Yes, I was extremely offended. By the way he treated me as a woman and I felt like I stepped back into time. If we are going to outsource our work to other countries, we should probably make sure they understand this country's culture and beliefs.
Henk 太厉害了，他一步步带我……
Henk 太棒了，他一步步指导我让我姐姐顺利登上了航班！谢谢你们这么友善。
Esiae 帮我处理了工单，还有 Chris
一旦你订了机票
Once you booked your flight, agent will call you and explained you about restrictions and force you to pay addiotnally, in the form of luggage or upgrade and keep telling you that the tickets are not guaranteed and it is a promotion ticket, they are a scammer, all the airlines need to block them
骗子
Firstly please have a look at the 5 stars reviews. They all somehow have the name of the adviser in them...obviously these are fake reviews!!! Skytrend is a scam! They advertise cheap flights so you will buy them and then they will call you, 4 to 5 times a day in my case, to upgrade your flight as they call what you have bought a stand by ticket or out of cabin ticket! Scammers through and through! This should be completely illegal! I cancelled my credit card all together so they will never be able to get a payment out of me!
骗子！！！
诈骗！！！永远不要跟Skytrend预订。他们拒绝给我加拿大航空的预订参考号。他们说我要额外付1500美元才能带行李！什么？查了一下才知道，航空公司不会因为你不带行李就给特价。他们拿行李来骗人！因为付款还没完成，我打电话给AMEX取消了卡片。5小时后：我用一张假信用卡订了另一班航班，收到了确认。这说明他们不会立刻扣款，所以你有时间取消卡片保住钱。11月10日：1. Skytrend没有在BBB注册。2. Skytrend未经IATA审核（我已发邮件给IATA）。3. 我已发邮件给Tripsinsider.com说明我的遭遇，要求他们从推荐名单中移除。
我觉得这可能真的是骗局
我觉得这实际上可能是个骗局。 我觉得那个电话很奇怪，我以前订过机票，但从来没有收到过确认电话，至少我用过的网站都没有，这次我在找更便宜的选项，决定试试一个我不熟悉的网站，它有比价功能，结果引到了这个有非常便宜选项的网站，我后悔这么做了。 我收到一封邮件，然后是电话，他们在电话里跟我讲政策的时候我一直在看。当我听到电话那头的人说不能带任何东西上飞机，连背包都不行时，警报就拉响了。我这辈子从没听说过有禁止乘客带包或手提行李的航司政策（不管是不是折扣票），也从来没听说过有取消付费托运选项的政策——这些航司总是会收你的钱，即使超售了，他们之后会道歉并试图弥补——但仍然会收你的钱。 然后当我回头看我的记录时，发现行程编号缺失，这通常和确认号是一起的，而且当我重新阅读行李政策时，它和他们在电话里告诉我的内容相矛盾。 听着，如果你在这里看并在想是否要为了一个 REALLY 好的价格冒险，我会说跳过这个，坚持使用航司本身或者一个你绝对信任的网站，也许看看能否直接通过航司自己预订这些航线。 如果你在这里是因为担心被骗了：稳妥起见，尽快冻结你的卡，希望是在付款处理之前，和你的银行、律师或法律代表或任何比你更懂行的人，以及航司沟通，找出解决方案——不要等待，尽快解决。
取消流程
Adam was very comprehensive for the cancellation.
Alice帮我处理了取消
Alice帮我处理了取消订单，我的体验是正面且受尊重的
挂羊头卖狗肉的诈骗手法
他们玩的是调包诈骗。第二天就联系我确认我是否知道机票的限制条款。他们需要做这件事本身就说明他们知道自己有多误导人。候补机票，不允许带行李，连付费都不行，航空公司甚至可以在我们到机场时取消并退款。他们提出以正常价格升级机票，比我发现他们优惠之前我要付的还贵40%。在我指出问题后，他们确实对其中一趟行程做出了让步，我升级了那趟，但取消了另一趟，他们对此很不情愿。我们一大群人有两趟海外行程，所以我绝对不可能接受候补和其他那些限制。现在我还收到了大量垃圾诈骗邮件，之前跟他们打交道之前可没有。
有帮助
Charlotte会给我发送登机牌 她非常乐于助人。
骗子
小心！ 这是骗局。他们卖给你的票永远不会出票，而是会说票已售罄，让你买更高级别的票，花更多的钱。如果你不想升级，他们就会扣留你已经付的钱作为人质。然后强迫你要么升级，要么放弃已付的钱。
太让人焦虑了
所以我10月18日订了票，23日出行。几个小时后SkyTrend的代理给我打电话。他开始确认所有细节，当讲到政策部分时，他说我完全不允许在飞机上带任何行李，但他说让我稍等，他和AC确认几分钟，然后他回来说哦，他们愿意为你更改座位，费用是600美元，我有3个座位……这样我就能带1件个人行李并保证有座位。当我拒绝时，因为我在预算范围内，他说你将无法在23日我预订的那天登机。Air Canada会把我转到另一个航班……他说除非我支付差价，否则AC不会让我和孩子在另一个航班上登机。这是我旅行史上第一次遇到如此不专业的情况。客户服务真的很差！我拒绝支付任何额外费用。那个人不让我挂断电话，非常紧张和不便。我100%觉得这个代理让Air Canada看起来像个糟糕的航司。我会向相关部门和当局举报这次经历，因为我不明白为什么需要威胁和制造这么多压力。我甚至不知道有没有什么话是真的，因为我从未遇到过这样的挑战。
Nico太棒了，帮了我大忙…
Nico太棒了，帮我处理了预订和取消，确认我10月18日不会被收费，整个过程无缝且轻松，多亏了他出色的客户服务
别相信cheep flights
别相信那些便宜航班。我买了一张500美元的机票，然后告诉我航班不可用，所以我需要为同一班新航班支付1500美元
Charlotte帮我处理了机票
Charlotte对我的…非常有帮助
Charlotte对我的票务非常热心，会给我发送登机牌
Nico已经发给我登机牌了
Nico已经给我发了登机牌 谢谢 2025年10月18日
cheapvuelos.com
Travoport
Flyodeals
One Dollar Fly
Fare To India
SKYDAY TRAVEL
Flight Centre Independent
Click2Book.us