Dear Michael,
Our sincerest apologies for the difficulty you've experienced! Regarding the flashing, the module will always have a red blinking light when powered on. Normally it is placed within the headband which should shield you or your partner from seeing the light.
We have a limited one year warranty on all of our products and would be more than happy to replace the module for you. If you could please fill out the warranty form found on our site and send it in with the module and receipt from whatever retailer you used for the purchase, we will send you a new module to insert into your headband! Here is the link to the warranty page: http://www.sleepphones.com/warranty We strongly suggest purchasing tracking to ensure delivery for the warranty claim. Please note that we cannot honor the warranty on eBay purchases or items bought as previously used as we cannot guarantee those products in the secondary market.
Again, our deepest apologies for the difficulty you experienced! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, option 0, Monday through Friday, 8am - 5pm ET) and we would be more than happy to further assist you!
Dear Debbie,
Our sincerest apologies you were not satisfied with your purchase! Regarding the headband, having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears.
Again, our deepest apologies for the difficulty you experienced! Please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!
Dear Aurora,
We are sorry the band you ordered does not fit you well! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears.
We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!
Hello,
Our sincerest apologies for the difficulty you've experienced with the product. We would like to try a few troubleshooting steps to see if we can get the speakers working properly for you.
First, when you tried the product were the speakers placed directly over your ears? All of our products come with speakers that are removable, so they can easily be positioned within the headband to line up over your ears. While wearing the SleepPhones® headband, please gently push the speakers around until they are situated on your ears. Please make sure that you are lining up the speakers and not the felt connector that keeps the wires together.
Second, is there a case on the phone that you are using with the SleepPhones®? We have found that some cases do not allow the audio jack to be inserted all the way, which can cause one of the speakers not to function properly.
If this does not alleviate the issue, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!
Dear Debra,
Our sincerest apologies you were not satisfied with your purchase! We thank you for trying the product and greatly appreciate your feedback!
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!