Hello Sleeper,
Our sincerest apologies for the difficulty you experienced! When placing the Bluetooth® module on the charging base, please make sure that it is facing down on the induction charger. This means that when you feel it as it is charging, it should be a flat surface with the three buttons pointing toward the charging base. Also, the speaker plug on the module will need to be positioned on the opposite side of the micro USB port on the charging base. When positioned correctly, you will feel a magnetic attraction between the Bluetooth® module and the charging base. You might need to move the module a bit within the headband as the Velcro® and loop opening might be interfering with the magnets.
If this does not alleviate the issue, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!
Dear Gary,
Our sincerest apologies you are not satisfied with your purchase! Having the proper size headband (with a snug fit) is crucial not only for comfort but for sound purposes too. A proper fitting headband will prevent the speakers from sliding around while in use as well as the headband slipping. Having too snug of a headband, however, might cause discomfort as the speakers would be pressing into your ears.
We would be happy to exchange your headband for a different size / fabric! If you could please fill out the warranty form found on our site and send it in with your headband, we will send you a new headband to insert your speakers into! Here is the link to the warranty page: http://www.sleepphones.com/warranty
You can find our sizing chart along with a demonstration video on how to find the proper size on our site at: http://www.sleepphones.com/customer-support/sizing If you are unsure how to remove and reinsert the speakers you can find a demonstration video on our site at: https://www.youtube.com/watch?v=jqTVbLvjDNk
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!
Dear Kellen,
Thank you for your review!
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm ET) and we would be more than happy to assist you!
Dear Khalifa,
Out sincerest apologies for the difficulty you experienced! The module is normally worn at the back of the headband, but we would suggest moving the Bluetooth® module to the front or side of the head. If moving it to the side, please place it on the opposite side as you sleep on. Many of our customers do move the module as this will help with clarity and quality of the Bluetooth® signal, help prevent the buttons from getting pressed accidentally, and be more comfortable to use while sleeping.
If you have any further questions or concerns, please contact our customer support team via email ([email protected]) or phone (1-877-838-4790, Monday through Friday, 8am - 5pm EST) and we would be more than happy to assist you!
