Southern Trailer Depot, LLC

Thank you so much for your time to share your experience. We really appreciate your business and the opportunity to serve you. Garrett & Matt are great and we are so thankful to have them on our team. I will let him and the other team members know that you were pleased. We hope your trailer exceeds your expectations for many years to come. If you happen to know anyone in the market please point them in our direction. It will be an easy $100 back to you for every buying customer you send our way. Let us know if you ever need anything in the future. Thanks again for everything. God Bless, Jeremy Williams - Pres Southern Trailer Depot, LLC

Hey William, I sincerely apologize for any trouble you experienced with your unit. As much as we try to make everything perfect all the time, unfortunately it doesn't always work out like that. The problems you had should not be overlooked, but can all be easily taken care of. Screws are around the facility, but we check every tire on every unit before it leaves to try to avoid any future problems. I am sure the tire was changed before you left with the trailer. It is always recommended to check lugs before leaving the facility, then 50 miles, 100 miles, 250 miles & 500 miles to assure proper seating on new lugs and wheels. We will be happy to install a screw in the ladder if it is missing and replace a stripped screw in the door latch if needed. We truly hate that these things happened, but hope that our service and the overall product qualifies for more than 1 star. Please accept our apologies and our offer to help with anything you need. I also ask that you please reconsider your rating of us. Thank you so much for your business and helping us to be better. Jeremy Williams - PRES Southern Trailer Depot, LLC