Splitit

Hi Alexandra, Thank you for the opportunity to clarify how Splitit installment plans work. After checkout, you will see two transactions on your credit card: 1. One is a temporary authorization (hold); this is not a charge and you do not pay this amount.  1. It is simply a pre-authorization, which is standard for many other types of purchases on your credit card (think hotels, gasoline, etc.).  2. The other is the first installment charge. 1. Each month after, your installment payment is automatically charged until your plan is complete.  Splitit installment plans work using your available credit card balance. That is why the temporary hold on your credit is necessary.  For any other questions navigate to the Shopper Portal consumer.splitit.com/active (https://consumer.splitit.com/active) and engage with our 24/7 chat team. We are happy to help!

Thank you for sharing your experience! For all installment plans powered by Splitit, you will see two transactions after checkout: 1. One is the temporary authorization (hold) on your card that guarantees your purchase. 2. The other is the first installment, which is charged immediately. We have not charged you in full; what you are seeing is the temporary authorization hold, plus your first payment.  With Splitit, you get the benefit of only paying your monthly installment, plus all the benefits of paying with your existing credit card, no new loans or any additional fees! We hope this information addresses your concerns!

Greetings again Sarah,  The best way to resolve the issue with the outcome of your plan is to reach out to the Merchant directly. They have the authority to issue refunds or make adjustments to your plan.  I'm very sorry that we cannot move forward with a refund without permission from the Merchant. If you need help reaching out to them, simply login to your account on the Whop orders page and you can find the Merchant contact details.