Splitit

Hello there, Thank you for the opportunity to clarify how Splitit installment plans work. After checkout, you will see two transactions on your credit card: 1. One is a temporary authorization (hold); this is not a charge and you do not pay this amount.  1. It is simply a pre-authorization, which is standard for many other types of purchases on your credit card (think hotels, gasoline, etc.).  2. The other is the first installment charge. 1. Each month after, your installment payment is automatically charged until your plan is complete.  Splitit installment plans work using your available credit card balance. That is why the temporary hold on your credit is necessary.  For any other questions navigate to the Shopper Portal consumer.splitit.com/active (https://consumer.splitit.com/active) and engage with our 24/7 chat team. We are happy to help!

Hi Michelle, Thank you for sharing your experience; all feedback is appreciated as it helps us better serve customers like you. Splitit is a technology company that partners with Merchants to offer additional payment options at checkout.  As we are not the Merchant where you made your purchase, we only have limited details of your purchase. For any product, delivery, return, or refund issues, please partner directly with the Merchant for assistance.  Feel free to engage with our 24/7 chat team, accessed here https://consumer.splitit.com/active, for any further questions regarding Splitit.

Hi there, Thanks a lot for sharing your feedback. The best way to handle this situation is to reach out to the Merchant directly. Splitit is a technology company that makes the installment plan possible, but your purchase and any order changes are always handled by the Merchant. Returns and refunds must be approved by the Merchant you purchased from, and once approved, will be reflected automatically on your installment plan.  We appreciate your understanding of this process. For any other questions navigate to the Shopper Portal consumer.splitit.com/active (https://consumer.splitit.com/active) and engage with our 24/7 chat team. We are happy to help!