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Dear Denise, On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot. We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business. We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business. Your order was shipped on December 31 by registered airmail and delivery to Australia normally takes about 10-14 working days. Please note that delivery times can vary depending on destination and postal services to the area. For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days. You can monitor your shipment using your tracking number at Australia Post site https://auspost.com.au/mypost/track/search. Please allow up the 14th working days for the shipment to arrive, and if after that time you still have not received your order please let us know. We hope this information helps and if you have any further queries, please feel free to contact us again. Kind Regards, Strawberrynet Customer Services
