Summer In Italy

Thank you for sharing your feedback. I sincerely apologize for any disappointment you experienced during your stay at the villa. I want to assure you that we take your concerns very seriously. We’re glad to hear that you found the place nice during your stay. Since your visit over a year ago, the villa has undergone significant refurbishment, completed at the beginning of the 2024 season. We’ve been waiting for these upgrades to be fully completed before updating the photos, which caused some delay. Additionally, as the villa is very popular and often occupied, finding the right combination of low season, good weather, and availability for professional photography has been challenging. We genuinely regret that the current photos on the website do not yet reflect the villa's upgraded condition. The villa underwent significant refurbishment in several areas, after your stay in August 2023. These updates include improvements to various amenities, including lounge chairs, hammocks, and other furnishings. We rely on professionally taken photos to ensure a consistent and accurate representation of each villa. These photos must meet specific technical requirements in terms of resolution, lighting, and framing to ensure clarity and uniformity across all listings. For this reason, we are unable to update the website with photos provided by guests, as they may not meet these technical standards. Please rest assured that the villa is now in even better condition than what is currently shown in the photos, and we are committed to updating them as soon as we can. In the meantime, we are offering a 10% price reduction to ensure guests continue to receive great value. Regarding the "false advertising" claim, we want to reassure you that while the photos on the website may be outdated due to the recent upgrades, we took the original pictures ourselves. Our goal is to provide a clear and accurate representation, and we are working diligently to update the photos to reflect the villa’s current, enhanced condition. We take transparency very seriously. We apologize for the delay in updating them and are making this a priority. We appreciate your feedback and regret that your stay did not fully meet expectations. Your experience has motivated us to improve, and we have acted on the issues raised to enhance the guest experience. Thank you again for your patience and for bringing these issues to our attention.