Legacy SunPower Corporation (Out of Business) 回复2024-08-05
Shiv, we are sorry to read that your expectations have not been met and want to help. We requested additional information through Trustpilot. At your earliest convenience please respond to the request and we will have an Escalations Specialist follow up to assist you. Thank you for bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-07-30
Steven, we want to help restore your faith in SunPower and apologize that your expectations are not being met. We received your information through our Trustpilot request and have escalated your concerns. You can expect follow up from your case manager today. Thank you for bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-07-25
Hi Margo, we appreciate you bringing this to our attention and want to restore your faith in SunPower. We have received your account information through Trustpilot and escalated your account and concerns. A specialist follow up in the next 24 business hours with an update. We look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-07-22
Kevin, we appreciate your feedback and would like to help restore your faith in SunPower. A request has been sent through Trustpilot asking for your account and contact information as well as your case number if applicable. As soon as we receive the information we will escalate your review and request follow-up from a specialist. Thank you for bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-07-22
Michelle, we're sorry to read about your recent experience. We have requested additional information through Trustpilot. Please provide us with the account details and case number at your earliest convenience and we will have our team follow-up to help. We appreciate your feedback and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-07-16
Stephen, we have submitted your review to your open case for review and follow-up. We apologize for any inconvenience and understand your frustrations. Thank you for bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-07-15
Paul, we're sorry to read your frustrations regarding your current system performance and want to help. Your open case has been escalated for further investigation and follow-up. We appreciate you bringing this to our attention and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-07-12
Denise, we're sorry to read about your experience and would like to help resolve your concerns regarding your site visit. Please fill out the request we sent through Trustpilot and include your account information so that we may assign a specialist to follow-up. We appreciate your feedback and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-07-10
Tisa, we'd like to investigate your recent experience and restore your faith in Sunpower. A request for additional information has been sent through Trustpilot. At your earliest convenience please provide the requested information and we will submit your concerns to our Escalations Team for further review and follow-up. We appreciate you bringing this to our attention and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-07-02
Darren, we appreciate you bringing this to our attention and apologize for any inconvenience. Your case has been submitted to our Escalations Team for further review and follow-up. It looks like your replacement has been shipped and upon its arrival your visit will be scheduled for installation. We apologize for any inconvenience and look forward to talking to you soon.
J
Jeffrey Messing美国 · 写过 1 条评价 · 体验于 2024-06-24 ·
★★★★★
Sun Power LLC 未能完成保修维修
尽管我们在购买该系统时确信它将在 60 天内完成安装,但 Sun Power LLC 花了一年时间才安装了带有备用电池的太阳能系统。该系统运行了大约五个月。我们于 2024 年 4 月 30 日报告了此次中断,截至 6 月 26 日,一次修复尝试失败,系统仍无法完全正常运行。尽管一再要求,Sun Power 一直不愿意或无法提供维修实际完成时间的估计。
截至2024年7月10日更新,Sun Power仍然没有任何进展或有用的沟通。当我致电客户服务代表时,我确信主管“查尔斯”将在一小时内回复我。这是他们第四次向我承诺,在我处理这个问题的三个月里,他从未给我打电话。他已经发了几条短信,尽管在过去三周内都没有发过。 Sun Power 没有做出合理的努力来履行他们的保修义务,甚至没有与我就这些义务进行沟通。
Legacy SunPower Corporation (Out of Business) 回复2024-06-27
Jeffrey, thank you for bringing this to our attention. We apologize for any inconvenience regarding your current open case and want to help. We have submitted your concerns to your case manager for review and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-06-19
Jeanne, we have sent you a request through Trustpilot asking for your account and contact information. We'd like to help resolve your current case regarding your inverter replacement. At your earliest convenience please fill out the request and an Escalations Specialist will follow-up with you. We want to restore your faith in SunPower and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-06-13
Frank, we're delighted to read about your recent amicable experience. We've passed along your sentiments to your case manager as well as the team and appreciate you bringing this to our attention. Thank you for helping us change the way our world is powered!
Legacy SunPower Corporation (Out of Business) 回复2024-06-10
Michael, we apologize for any inconvenience and see that your case is being actively handled by an Escalations Specialist who has been in touch with you recently. We have submitted your review to your active case for further review and follow-up. We appreciate you bringing this to our attention and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-06-10
Manuel, we're sorry to read about your experience and want to help. Your review is greatly appreciated and it has been submitted to your open case for further investigation and follow-up. Thank you for bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-06-06
Hi Daniel, we're happy to read your satisfaction with your recent system activation and app. It is great to know you had an amicable experience. Thank you for helping us change the way our world is powered!
Legacy SunPower Corporation (Out of Business) 回复2024-06-05
Mark, we're sorry to read that your system production was not meeting your expectations. We would be happy to escalate your concerns and have a specialist follow-up regarding your production guarantee. At your earliest convenience please respond to our Trustpilot request with your account and contact details. We apologize for any inconvenience and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-06-03
Sugato, we're sorry to read about your recent experience regarding your system production and want to help. We have received your information through our Trustpilot request and have assigned an Escalations Specialist to follow-up and assist you. Thank you for your feedback and we look forward to talking to you soon.