Legacy SunPower Corporation (Out of Business) 回复2024-06-03
Allison, we're sorry to read about your current issues and concerns and want to help. We see you have an active case with our Escalations Team and that they're actively working to resolve this issue on your behalf. Your review has been submitted for further review and you can expect an update from your case manager soon. Thank you for bringing this to our attention.
J
Jan美国 · 写过 1 条评价 · 体验于 2023-12-27 ·
★★★★★
谁得到我的能源信用???
我已向 SunPower 租赁太阳能设备 9 年。 我记得有一次 SunPower 确实打电话给我,因为我的监控系统无法正常工作。 不再! 他们为什么要在我的监控系统无法正常工作时获得我的能源积分!
我的太阳能监控间歇性地工作,然后根本不工作。 我花了一个月的时间,给 SunPower 打了 3 个电话,然后被告知,如果我直接打电话给 Hooked on Solar 进行维修,可能会得到更好的服务。 然后,花了 3 1/2 个月来诊断问题、订购零件、延迟人员进行维修。
因此,在我的监控系统无法工作的几个月和几天里,我欠我的电力公司 1,000.00 美元。 我仍然向 SunPower 支付月费。
SunPower 因在我的系统不工作时产生的能量而受到赞誉。
我曾尝试向SunPower挽回损失,但无济于事。
每天检查您的监控系统! 与 Hooked on Solar 保持“长期”预约,以防止维修安排延误。
最终付出的代价还是消费者!
Legacy SunPower Corporation (Out of Business) 回复2024-05-31
Jan, we'd like to help with your concerns and have sent a request through Trustpilot for additional information. At your earliest convenience please respond to the inquiry with your account and contact info and we will submit your sentiments to an Escalations Specialist for review and follow-up. Thank you for bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-05-31
Hi Anne, we appreciate your feedback and apologize for any inconvenience. We located your case and assigned it to an Escalations Specialist for review and follow-up. We look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-05-30
Andrew, we're sorry to read your sentiments and see your case manager is still working to assist you. We have submitted your review and concerns to your open case for further investigation while they work to resolve your issues. We appreciate you bringing this to our attention and look forward to talking to you again soon.
Legacy SunPower Corporation (Out of Business) 回复2024-05-29
We're sorry to read about your recent experience and would like to look into your current issue. Please respond to our Trustpilot Information Request at your earliest convenience and we will have an Escalations Specialist follow-up. Thank you for bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-05-09
Hi Chris, we're sorry to read about your experience regarding your sales inquiry. We have received your information through our Trustpilot request and submitted your review to our Solar Advisors Team for investigation. Give us a call if you are still interested in going solar as we'd love the chance to restore your faith in SunPower. We appreciate you bringing this to our attention, thank you for your feedback and wish you the best on your solar journey.
Legacy SunPower Corporation (Out of Business) 回复2024-05-08
Judd, we want to help restore your faith in SunPower and appreciate you bringing this to our attention. We sent a request through Trustpilot asking for additional information regarding your account and contact information. We want to escalate your issue and require that info to move forward. At your earliest convenience please respond to the request and we will have a specialist reach out and assist you. We appreciate you bringing this to our attention and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-05-02
Hi Mick, we'd like to help assist you with your deposit refund request. Trustpilot has sent a request for your account and contact info so that we may escalate this on your behalf. Please respond at your earliest convenience and we will have a specialist follow-up. Thank you for bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-04-26
Edward, we're sorry to read you are still experiencing issues and being effected by a constraint. We've received your information through out Trustpilot request and escalated your open case for further investigation and follow-up. You can expect your case manager to reach out in the next 24 business hours.
Legacy SunPower Corporation (Out of Business) 回复2024-04-26
Jim, we're sorry to read that you are experiencing production issues and would like to help. We have requested your information through Trustpilot and ask that you respond at your earliest convenience. Once we have your info we will submit your review for further investigation and follow-up. We apologize for any inconvenience and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-04-25
Joon, we apologize for any inconvenience and sorry to read your experience did not meet your expectations. We have received your information through our Trustpilot request and submitted your review to our Escalations Team for investigation and follow-up. Thank you for your feedback and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-04-25
Dave, we're sorry to hear that you are having issues with your system and apologize for any inconveniences surrounding your current cases. Your open case has been submitted to our Escalations Team for further investigation and follow-up and they will be following up with you in the next 24 business hours. We appreciate you bringing this to our attention and look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-04-22
Hi Alex and Todd, we received your information through Trustpilot regarding your panels and battery. Your open case has been submitted to our Escalations Team for further investigation. A member of the team will follow-up with you to assist in resolving your current issue soon. We appreciate your feedback and look forward to talking to you. Thank you for your feedback.
W
Wing Zone Long Island美国 · 写过 1 条评价 · 体验于 2024-04-14 ·
Legacy SunPower Corporation (Out of Business) 回复2024-04-15
We're sorry to read that you are experiencing production issues and want to help investigate and assist you with this matter. We have received your account information through our Trustpilot request and escalated your case for further review and follow-up. A representative will be reaching out within the next 24 business hours to assist. Thank you for bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-04-15
It is wonderful to read that you had an exceptional experience, Brian. We're glad that Warren was able to provide you an amicable and informative visit and get your system up and running. Thank you for helping us change the way our world is powered!
Legacy SunPower Corporation (Out of Business) 回复2024-04-09
We're sorry to read your dissatisfaction with your current experience and want to help. We have sent a follow-up through Trustpilot requesting additional information to identify your account and open case. At your earliest convenience please respond to the request and we will submit your review to our Escalations Team for further investigation and follow-up. Your feedback is greatly appreciated and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-04-10
Travis, we're delighted to read that your installation experience has exceeded your expectations. It is wonderful that Warren was able to provide you with amicable and in depth information regarding your new system, the app and a future battery wall. Thank you for helping us change the way our world is powered!
Legacy SunPower Corporation (Out of Business) 回复2024-04-05
Edvard, we understand your frustrations with your ongoing project, apologize for any inconvenience, and want to help. We have located your open case and followed up with the PC Team for further investigation and follow-up. Your case has been escalated and you can expect to be contacted shortly. There looks to have been confusion surrounding the original email address you were provided which was outdated but it has since been resolved on our end thanks to your feedback. We appreciate you bringing this to our attention and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-04-02
Thomas, we're sorry to read your dissatisfaction with your current experience and want to help. We have sent a follow-up through Trustpilot requesting additional information to identify your account and open case. At your earliest convenience please respond to the request and we will submit your review to our Escalations Team for further investigation and follow-up. Your feedback is greatly appreciated and we look forward to talking to you soon.
Legacy SunPower Corporation (Out of Business) 回复2024-04-01
Toni, we're sorry to read your frustrations and want to help. We have submitted your review to our Escalations Team for further review, and investigation. You can expect your case manager to follow-up with you in the next 24 business hours. We want to help restore your faith in SunPower and look forward to talking to you soon.